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“3 year customer - time to say thank you”

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Courtyard San Diego Carlsbad/McClellan-Palomar Airport
Ranked #20 of 37 Hotels in Carlsbad
Certificate of Excellence
Reviewed 21 November 2013

I have been traveling to Carlsbad on business for three years and have literally spent over 150 nights in this hotel. The staff members have consistently gone above and beyond to address my needs and make me feel at home.

If you are lucky, you will meet Cory, the late night Manager, who always goes above and beyond to make my stay pleasant. This particular Courtyard has been upgraded in the past year with an entirely new interior, new cafe, updated rooms, etc. I have tried many other hotels in the area and keep coming back to the Courtyard because this facility consistently provides the best, most consistent experience for the business traveler. I strongly recommend you stay at this hotel!

Room Tip: There aren't many "problem" rooms in this hotel. If you are sensitive to any sort of...
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  • Stayed: November 2013, travelled on business
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Thank ajgano8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 21 November 2013

ajgano8,

Thank you so much for your loyalty over the past 3 years and taking time out of your day to write a review. Over 150 nights is impressive! We are pleased that you pointed out our recent upgrades and provided such a strong recommendation. Thank you for pointing out our exceptional staff and especially Cory. Cory is a great guy but not everyone has the opportunity to interact at those hours. We will definitely share your positive comments with him and the rest of our staff!

Thank you again for your loyalty. Please feel free to reach out anytime if we can do something to make your stays more comfortable.

Warm Wishes,

Trent Selbrede
General Manager

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204 - 210 of 320 reviews

Reviewed 30 October 2013

The staff at this hotel are extremely accomodating and were so good with my 1 year old daughter. They made the check in and getting to my room with a toddler so easy. Our room was large and clean with plenty of towels and toiletries. There was a power outage that night and the staff set up the cutest movie theater in the lobby with a generator. They showed a few movies and had snacks for the kiddos, it was really fun! The bistro had great breakfast and a full cafe menu. Booth nooks in the bistro have a tv in them for little ones to watch morning cartoons while having breakfast! Loved it.

Room Tip: Just ask the front desk, they are so accomodating!
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  • Stayed: October 2013, travelled with family
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Thank ABeebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 31 October 2013

ABeebs,

Thank you for the great review! Our first scheduled power outage in 13 years of being open was a scary thought but we are pleased that our efforts to make it into a positive experience were evident. It is also great that you were able to enjoy the Bistro for breakfast and that the additional amenities helped make your stay pleasant.

Thank you for mentioning our staff. We are thrilled that you found them accommodating to you and your little one.

Our next scheduled power outage should not be for another 10-15 years but please don't wait that long to come back and see us.

Regards,

Trent Selbrede
General Manager

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Reviewed 20 October 2013

Nice lounge (not like bar although you may have drinks) atmosphere here that can work for both business and friends to gather. Great Bistro! Staff were very nice and genuine. Pool and spa very clean,too, and it has a gym. Room black-out curtain behind a nice looking sheer work very nicely for amount of light you want or don't. Definitely, not going to leave until check-out time...

  • Stayed: October 2013, travelled with friends
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1  Thank jeri f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 21 October 2013

jeri f,

Thank you so much for the great review! We are pleased that you found our Bistro inviting for small gatherings and even drinks. It is great that you found the hotel so relaxing that you didn't want to leave.

Most of all, thank you for recognizing our genuine staff. While we are very proud of our clean hotel and pool area, we know that our staff is what sets us apart from other locations. I can't wait to share your comments with the staff. They really appreciate the great feedback!

We hope to see you again soon.

Sincerely,

Trent Selbrede
General Manager

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Reviewed 13 September 2013

The perfection of the staff at this hotel made the entire trip worth it! I was in town visiting family & the suggestions made by Dallas King were exceptional. He helped us all with driving directions as well as what places to eat at. The rooms were very clean & comfortable. Nice staff in the mornings, afternoons, & evenings. I only wish my trip had lasted longer!

  • Stayed: September 2013, travelled with family
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Thank Elise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 16 September 2013

Elise K,

Thank you for taking the time to write a review. We love to hear feedback from our valued guests and we are pleased that you enjoyed the clean and comfortable rooms on your trip. Thank you for recognizing the exceptional staff and particularly Dallas. A great review that mentions someone by name always puts a smile on their face! We really appreciate it.

Since your stay was too short, we look forward to welcoming you back for another great experience soon.

Warmly,

Trent Selbrede
General Manager

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Reviewed 10 September 2013

We stayed with our Son and his family; good time in the pool and Jacuzzi,; enjoyed the in house food court with Starbux; when using laundry facility, I asked to buy Tide at front desk and surprisingly it was free!
All employees were friendly and very helpful. The late-night bartender was new at the position but very dedicated to providing the best service and the guys in the morning actually stayed late to srve us breakfast and coffee when we lost track of time on check out day!

  • Stayed: September 2013, travelled with family
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Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 12 September 2013

Jay M,

Thank you for the great review. We are pleased that you were able to enjoy our warm pool and spa as well as our Bistro with Starbucks! Most of all, thank you for recognizing our friendly and helpful staff, specifically the crew that stayed a little later to make sure you were fueled up for the day. That is great service and I know that they will appreciate being recognized for going above and beyond!

We hope to see you back again soon.

Warm regards,

Trent Selbrede
General Manager

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Reviewed 31 August 2013

We spend the weekend here for our visit to Legoland. The hotel is clean and modern and we really liked the breakfast bistro. They had a great package room for Legoland. The rooms are clean and the location to Legoland is perfect.

  • Stayed: August 2013, travelled with family
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Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 3 September 2013

Amy W,

Thank you for the great review. We are so happy that we were your hotel of choice for your visit to LegoLand. Our Bistro has great breakfast and dinner choices. Thank you for pointing that out to other travelers. We are pleased that you enjoyed the clean and modern look of the hotel.

We hope that your travels bring you back to Carlsbad and our Courtyard soon.

Sincerely,

Trent Selbrede
General Manager

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Reviewed 28 August 2013

Our family stayed here for 6 nights while we visited Legoland as well as family in San Diego. They have a great, consistent Courtyard experience (I've been to many). But Kudos are due to the staff, specifically (a) To the Bistro: Despite sometimes being nearly overwhelmed by families with small kids, the staff (esp. Rey and Ashley - thanks!) was always calm, patient & friendly when we were ordering. Also (b) To the front staff, who always helped us with local suggestions and arranged the shuttle bus to take us to/from Legoland. And (c) to the staff also for offering movie nights and game nights in the lounge for families with kids in tow.

  • Stayed: August 2013, travelled with family
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Thank Ken O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent S, General Manager at Courtyard San Diego Carlsbad/McClellan-Palomar Airport, responded to this reviewResponded 29 August 2013

Ken O,

Thank you for the great review! We are pleased that we were your home base while visiting LegoLand and the rest of our awesome city! It is great that your experience was consistent with your expectations but it is even better that our staff performed so well. Thank you for recognizing Rey, Ashley, and our front desk for such outstanding, memorable service. We have already shared these comments with them!

Thank you again for choosing us and the great comments.

We look forward to welcoming you back soon.

Warmly,

Trent Selbrede
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard San Diego Carlsbad/McClellan-Palomar Airport

Address: 5835 Owens Ave, Carlsbad, CA 92008-6562 (Formerly Courtyard San Diego Carlsbad)
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Carlsbad
#19 Family Hotel in Carlsbad
Price Range: £81 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Diego Carlsbad/McClellan-Palomar Airport 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Courtyard by Marriott Carlsbad hotel is located just 3 miles from the Pacific Ocean and Carlsbad beach, blocks from LEGOLAND® California and Carlsbad Premium Outlets, near the Carlsbad and Vista business parks 15 minutes from Camp Pendleton and close to the McClellan-Palomar Airport. When travel takes you to Carlsbad for a California hotel room, the Marriott offers all the comforts and quality you have come to expect from a Courtyard by Marriott hotel. This hotel near LEGOLAND® California offers guests easy access to the sprawling park and nearby outlet malls and more. Business travelers attending meetings and conferences in the Carlsbad area enjoy a large work desk with an ergonomic chair, high speed Internet access and relaxing atmosphere to unwind at the end of the day. Nearby area Carlsbad businesses include McClellan-Palomar Airport (CLD), United States Marine Camp Pendleton Marine Base, Cal State San Marcos, Callaway Golf, Invitrogen, Western Flight and many more Carlsbad and Vista Business Park companies. Both leisure and business travelers will appreciate the warm welcome by our friendly north San Diego hotel staff as you join us in Carlsbad, California at our Marriott hotel.Attractions Near Our Carlsbad CA Marriott hotel Include:• Carlsbad Beaches• Carlsbad Premium Outlets• Carlsbad Village• Del Mar Race Track• Del Mar Fairgrounds• Flower Fields at Carlsbad Ranch• LEGOLAND® California Theme Park• LEGOLAND® California Waterpark• Leo Carrillo Ranch Historic Park• Museum of Making Music• Safari Park Other points of interest to our north San Diego Carlsbad area hotel include all the attractions of San Diego such as Sea World California, the San Diego Zoo, Downtown San Diego, Old Town and much more. Other nearby points of interest include the Sealife Aquarium, Gemological Institute of America, San Clemente and much more. The courteous friendly staff of the Courtyard by Marriott® Carlsbad Hotel guarantees your stay with us will exceed your expectations! Amenities of the Courtyard by Marriott Carlsbad Hotel include: • Ample & Complimentary Parking• Business Center with Media Pods• New Redesigned Courtyard Lobby• GoBoard Technology Center®• Boarding Pass Station• Carlsbad Area Meeting Rooms (1,200 square feet)• High Speed Internet Access (Complimentary)• Indoor Fitness Center• Outdoor Heated Pool & Deck Area• Luxury Marriott Bedding and Pillows• The Bistro featuring Starbucks Coffee (open breakfast and dinner)• Whirlpool Suites Available• The Market 24-Hour Café ... more   less 
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Also Known As:
Courtyard San Diego Carlsbad Hotel Carlsbad
Courtyard Carlsbad
Carlsbad Courtyard

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