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“Very helpful staff, nice hotel”

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HYATT house San Diego/Carlsbad
Ranked #19 of 36 Hotels in Carlsbad
Certificate of Excellence
Arizona
Level Contributor
437 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Very helpful staff, nice hotel”
4 of 5 bubbles Reviewed 5 December 2013

Very nice hotel and very friendly and helpful staff. Breakfast was ok not as good as some other Hyatt's but ok. The evening social was nice. The only downfall was the TRAINS !! blowing their horns late at night not sure if the other side of the hotel is any better as the freeway is there. Everything was clean and the hot tub was a good size and right temp.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UKVISIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, 17 December 2013
Seasons's Greetings
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We look forward to seeing you again soon.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 760.929.8200 x404.

Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 reviews from our community

Traveller rating
    267
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    47
    34
    26
See reviews for
325
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67
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 12 November 2013

We were in San Diego for the Broncos-Chargers game and booked Hyatt House based upon customer reviews. The staff was absolutety terrific and very good natured in kidding us when we were wearing our Bronco gear! The breakfast and room set-up were terrific...

The only caveat/warning I want to give people is DO NOT get a room near the front desk/breakfast area. Our room (116) was located here and it gets LOUD! The floor is tile here, it is located near the elevators and the customer computer areas. Through no fault of the staff, this is a terrible design and serves as a perfect echo-chamber for all of the morning activities. Be forwarned that little kids-already fired-up for their visit to Legoland, will be drawn to these computers like moths to a porch light (Hyatt House- why is the business area of your hotel lacking these computers, and why are they located in the hallway?) and they get loud in the morning while waiting for breakfast and the noise just bounces off every tile surface in the area. I'm not a light sleeper but all this activity sure woke up me and my family! .......in all fairness, we were offered a room on the third floor when we arrived, and had we known how loud it would get, we would have taken that offer-----

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank robert116e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, 17 December 2013
Dear valued guest:
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

We hope you enjoyed your visit to the San Diego area and hope you will come and visit us again soon.

Again, thank you for your time and if I can be of assistance to you, don't hesitate to contact me directly at 760.929.8200 x404.

Sincerely,

John Saunders
General Manager
Hyatt House San Diego/Carlsbad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
469 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

I am quite a fan of Hyatt House and the Carlsbad location is no exception. The staff were excellent and the hotel was extremely clean/tidy. We had a room with two queen beds + the living room and kitchen. Worked out great for the family. The hotel is extremely close to Legoland, which is convenient. I thought the price was a tad high at $167/night + $17 tax. However, I imagine this is the going rate for a nice room so close to Legoland and the beaches.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 October 2013

The hotel was very clean, great service. Breakfast in the morning is awesome, lots of choices to choose from. The rooms are nice size, with a small kitchen, dishwasher and some dishes provided. Perfect for a family.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deppmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

The staff was very friendly and helpful! The rooms with two queen beds are very spacious. Everything was clean and updated. Nice kitchen with full fridge and freezer, diswasher, stove and microwave. Full breakfast in the morning and appetizers with soup served in the evening at happy hour with complimentary wine or beer. They accept small pets so we brought our dog - an extra $75 charge for the week. Our dog was able to sit with us on the patio at breakfast. My only complaint is that the pillow top bed was too soft for my liking. Also, the flood lights that shine on the exterior of the building were a little bright for our first floor room (blackout shade did not close completely). The reservation staff was very accomodating by moving us to a new room where we slept well! We will definitely stay at the Hyatt House again the next time we are in Carlsbad.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deanna545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, 30 September 2013
Hi, thank you again for taking the time to write a survey. We strive each and every day to be sure all guest are taken care of. We apprciate all the feedback and please feel free to contact me directly if I can be any further assistance and I will be sure your pilloes next time are firmer. Have a great day.
John Saunders
760-929-8200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemet, CA
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

We enjoyed staying here a great deal! We were upgraded by the very nice front desk clerk to the one bedroom suite since the room size we had reserved was overbooked. Our suite was very roomy and clean. The bed was comfortable and even though it faced the freeway it was quiet and we slept great. There was a full kitchen that would come in handy during a longer stay. We really enjoyed the full breakfast. I would definitely recommend this property when staying in Carlsbad!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAFab4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, 23 September 2013
Dear valued guest:
Thank you for taking the time to fill out a survey. We are pleased to hear you enjoyed your stay with us. We look forward to seeing you again real soon. Please let me know if I maybe further assistance. Thank you again. Enjoy your day.

John Saunders
760-929-8200 x404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 19 September 2013

We were invited down for an event at The Gemological Institute of America, (GIA), whose remarkable campus is very nearby. The hotel was well-maintained, the staff courteous and accommodating, and the rooms were very clean & comfortable. Free local shuttle on command, great complimentary breakfast & Happy Hour - I highly recommend this place!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeldarella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john208, General Manager at HYATT house San Diego/Carlsbad, responded to this review, 23 September 2013
Dear valued guest:
Thank you for taking the time to fill out a survey. We are pleased to hear you enjoyed your stay with us. We look forward to seeing you again real soon. Please let me know if I maybe further assistance. Thank you again for choosing Hyatt House Carlsbad. Enjoy your day.

John Saunders
760-929-8200 x404
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house San Diego/Carlsbad

Property: HYATT house San Diego/Carlsbad
Address: 5010 Avenida Encinas, Carlsbad, CA 92008-4371 (Formerly Hyatt Summerfield Suites San Diego/Carlsbad )
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Carlsbad
#18 Family Hotel in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT house San Diego/Carlsbad 3*
Number of rooms: 98
Official Description (provided by the hotel):
Located on the coast of beautiful Carlsbad, California and conveniently situated only 2 1/2 blocks from the beach, Hyatt House San Diego/Carlsbad is surrounded by the area's many great attractions and restaurants. Enjoy a five-minute shuttle ride to Legoland or GIA or travel a short 35 miles to the San Diego Convention Center, SeaWorld, San Diego Zoo, San Diego Wild Animal Park, Old Town or the San Diego airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Ebookers, Odigeo, Expedia, Hyatt Hotels Corporation, Hotels.com, Traveltool, S.L.U., TripOnline SA and HotelQuickly so you can book your HYATT house San Diego/Carlsbad reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Summerfield Suites San Diego/Carlsbad Hotel Carlsbad
Hotel Of America Carlsbad

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