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“Unbelievable Service”

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Four Seasons Residence Club Aviara
Ranked #6 of 36 Hotels in Carlsbad
Certificate of Excellence
Victoria, British Columbia, Canada
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Unbelievable Service”
Reviewed 4 December 2013

We were met in the drive way & offed a bottle of water. I thought it must be a timeshare sales person,but he said he was just the doorman.When we drove up the hill to the unit our key wouldn't open the door. Within minutes someone was there to get us new keys.All of the service staff were extremely friendly . .I noticed the plugins in the bathroom didn't work on the second day,so i called to tell them & within 10 minutes service personal arrived & replaced them.
We only had a studio room,but it was large & well furnished.Small sink & a couple of forks & knives etc.,but it was good enough for us to use the b-b.q. & eat in our room a few nights.
The bed was a king & very firm.Lots of toiletries in large bathroom. Sofa to watch flat screen t.v. We had a ground level unit,so no views,but all you had to do was go for walk or short drive to get the views. The unit we had was on the highest part of the complex,so one either had to drive down to the pool,or take 45 steps down& back up.We drove.
The grounds were clean & well maintained .
We have been to many timeshare places & this was by far the best quality of staff for service & friendliness. .Can you imagine every morning a different cleaning lady in the parking lot saying "good morning" with a big smile.
This place made you feel special.

Room Tip: second floor for a view,but then you would have to take the stairs.
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank 411gerryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 6 December 2013
Dear Guest,

Thank you so much for your sharing your recent experience at Four Seasons Residence Club Aviara. We are so pleased that you had such a memorable stay.

It meant a great deal to read your acknowledgements about the service and friendliness of the staff. We take great pride in the warmth and sincerity of our employees and it will be a pleasure to share your words of praise with them.

We look forward to welcoming you back to Aviara in the very near future. Until then, Happy Holidays!

Sincerely,
Demi Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Poway
Level 5 Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 December 2013

Stayed in a one bedroom unit. The first thing I noticed when I walked in was no odor. I cannot stand the cleaning smell that every other place I've ever stayed in has. Sure, cleaning smell is better than a lot of other odors, but it's nice to have zero odor walking through the door.
Housekeeping comes every day which is highly unusual for a timeshare apartment.
Newspaper delivered to room free of charge. Nice high end toiletries and robes in room. Very spacious lanai. Overall, a great room.

Property is nice with lots of walking/running trails. It has 2 pool areas, we just visited the one closest to our room. The whole area is clean and well kept. I've stayed at 4 other timeshare resorts in Carlsbad and love them all, but this is a cut above the rest.

Room Tip: Ask for a room close to a pool. It doesn't get too noisy and you won't have to walk too far...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank mohc962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level 4 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 October 2013

This resort is wonderful! It is a pet friendly resort and we were not aware until we arrived. We had an allergy problem so the resort prepared another unit for us and once we moved in there we did not have any more allergies.
The resort itself it beautiful. The units are large and nicely decorated with quality furnishings. There is free Wi-Fi in the rooms, though it is slow, and you can pay for the upgraded Wi-Fi if you want. It is in view of the lagoon depending on where your unit is located. It is a bit inland from the beach and not too far from shopping, especially a large mall a few miles away that has just about everything.
The resort has excellent service. We had to call in about a couple other things and had people responding quickly to resolve the issue. Everyone was very pleasant and helpful. I have rarely seen this level of service at any resort. I would definitely stay again.

Room Tip: If you are allergic to animals advise them in advance so they can properly clean it before arrival.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank pchampion25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago, illinois
Level 5 Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 October 2013

If you have the opportunity to secure accommodations, do it!
You will not be disappointed.
First off, let me remind everyone that the weather in the SanDiego area is, at the very least, the best kept secret in the nation!
The location of this resort is Carlsbad about 30 minutes from the San Diego airport, but it can be easily serviced by Palm Springs (psp), John Wayne (sna) or LosAngeles (lax) for a scenic drive, to the resort. Making this a great air flight value as you have choices.
Back to the resort, the villas are spectacular - well furnished and the villas are well equipped with absolutely everything you need for a relaxing up-scale vacation.
The grounds are amazing.
Stunning views - you feel more like you are in Europe than California.
There are two pool areas for the exclusive use of villa guests and at least one day of our vacation, we walk over to the Hyatt Aviara (in the middle of the property), dine at the California Bistro and stroll over to check out their pool scene and more breathtaking views.
You do not ever have to leave the property as the restaurants are divine and the property is beautiful. The staffing is very attentive.
If you do leave the property, there are wonderful restaurants a short drive away and typical fantastic shopping areas a stone's throw away.
...and I almost forgot the main difference between the Residence Club and all other vacation ownerships....daily maid service!
You cannot beat this home-away-from-home.
What an awesome vacation experience!!!

Room Tip: Corner villas are usually stand-alone villas if booking a one bedroom master villa. The stand alone...
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank starrinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceClubAviara, General Manager at Four Seasons Residence Club Aviara, responded to this review, 30 October 2013
Thank you so much for your thoughtful review about Four Seasons Residence Club Aviara. We appreciate you taking the time to share your impressions from your recent visit.

We were so pleased to learn how much you enjoyed our hospitality - everything from the location of the property, the beauty of the grounds, villa decor, housekeeping service, and that you felt it was truly your home-away-from-home!

We certainly hope to have the opportunity to welcome you back to Aviara, especially since you live within such close proximity!

Sincerely,
Demi Ortega
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Ana, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

The resort is a true Four Seasons property! The staff and amenities were great. The kids game room was a hit with my two daughters. Pool side smoothies were a nice touch. There are plenty of family activities (Lego Land, Sea World, Old Town) just a short drive away. We would highly recommend this resort.

Room Tip: The Summit rooms are near a great pool and kids game room!
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  • Stayed October 2013, travelled with family
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Helpful?
1 Thank Rich O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 23 October 2013 credit card Amex Cardmember Review

As always, this resort is immaculately maintained. We had a few service issues but they were taken care of immediately. Rooms are very comfortable and the surroundings are gorgeous. Would highly recommend as a great family vacation spot.

Stayed August 2013, travelled with family
Helpful?
Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
233 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 20 October 2013

Yes, the hotel is a good haul from San Diego airport, but the location is quiet and relaxing. The villas are nestled around a lovely lagoon with fantastic bird watching and an impressive golf course. Tennis, yoga, the pools, and a few scheduled activities will keep adults or families happy. In addition, the hotel within the complex- now a Park Hyatt instead of a Four Seasons -- has excellent restaurants and a large spa. You'll definitely need a car while there since the ocean is nearby as are a vast array of attractions.

The villas themselves are comfortable and large with fully equipped kitchens and excellent daily housekeeping. I can't say I was impressed with the recent "updating" of the décor in each unit since it feels as the decorator got confused about what he or she was aiming for. If you book the full villa, you'll have more bathrooms and space than many city dwellers have in their condos. If you book the smaller part, you'll have a lovely space and huge bath that locks off and has no noise coming through from the larger part. We love to book the full villa and have friends and family stay in the smaller unit. It offers everyone privacy yet a chance to spend plenty of time together around the fireplace, in the kitchen, or on one of the patios.

Room Tip: Both the Summits and Meadows have pools so you can't go wrong.
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  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank roxieontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Residence Club Aviara

Property: Four Seasons Residence Club Aviara
Address: 7210 Blue Heron Pl, Carlsbad, CA 92011-4911
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Residence Club Aviara 5*
Number of rooms: 246
Reservation Options:
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