We are currently staying at the Harborside at the Atlantis on Paradise Island in the Bahamas(half owned by Starwoods and half by the Atlantis) after having turned in a two week stay at the Four Seasons to Interval International. We are Five-Star Elite/Platinum members within Westin and booked the Harborside 8 months out. What a mistake we made in hindsight. We were told that
we would always receive special perks because of our ownership status with any Starwoods timeshare or hotel property.
We hadn't stayed at the Harborside in many years. It was probably poorly built in the first place, but the ongoing maintenance just hasn't been done. If you want a pool umbrella opened up, you
do it yourself but without a rope....very hard actually. Dishwashing soap and detergent are not replaced on the single cleanup day but even when arriving, the room was just dirty. We had to request the kitchen and bathroom floors be recleaned. It was gross. Nothing is provided and the towels are often threadbare and well worn. Even the concierge was rather
non caring. No one ever learned our name and the only pleasant contact we had with anyone was
from the timeshare resale department urging us to look and buy. No way. By the way, the yearly maintenance for a 2 bedroom is slightly under $3000 per year and the weekly internet is another $150 per week for all guests - owners or traders. Our Platinum status got us exactly nothing
with this property. We were allowed to check in one hour early.
What this experience did was to make us value the amount of dedication that the staff and the board of directors put into the ownership experience at the Four Seasons. Everything is always
just so perfect. Whether it's the robes waiting for you in the free steam rooms, the new razors, the fresh brushes and combs, the sunscreen at the pool, coffee and tea in the mornings in the lobby, the always remembering your name at the front desk, pool and at the concierge, all of it reminds me of what Harborside is lacking and at a much higher yearly
maintenance fee. I absolutely love getting the Wall Street Journal or USA Today at my door in
the morning. I love the 4 fresh coffees left daily in my suite and the wonderful amenities left so abundantly every day when the room is made up. I think all owners at the Four Seasons come to take for granted the lovely furniture, the beautifully maintained units and all of the kitchen supplies that are provided.
At the Harborside, the furnishings are old, tattered, full of dings, in clash mode (the couch actually clashes with the possibly replaced carpet) and once again, the Four Seasons comes up as a tremendous value. I absolutely always love my twice yearly stays at the Four Seasons. I never get tired of the pampering and many kindnesses provided by the staff. I would never hesitate to recommend it for a family, business trip or just a wonderful romantic stay. The fireplaces in the living room are fabulous!!! Such a great touch! It is also so nice to have coffee on the porches of every unit with the beautiful landscaping. All in all, enjoy and appreciate this outstanding
- Official Description (provided by the hotel):
- 2 Bedroom, 3 Bath, fully furnished Villa, sleeps 8 with Two King beds & Two Queen sofa beds. Cribs available. Living Room, Two Bedroom suites, Dining Room, Kitchen, Washer & Dryer in each Villa. Swimming pools, restaurant, tennis, golf on site with free transportation to off site courts etc. Concierge service. This is not the Park Hyatt Hotel. Our Beautiful Villas are managed by the Famous & Impeccable Four Seasons Resort. Cleaning and daily 'tidy' service included in weekly fee. Babysitting & children's all day programs available. 10-15 drive to Lego Land. ... more less
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