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“Beautiful hotel in Carlsbad!” 5 of 5 bubbles
Review of Cape Rey Carlsbad, a Hilton Resort

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Cape Rey Carlsbad, a Hilton Resort
Ranked #10 of 36 Hotels in Carlsbad
Certificate of Excellence
salt lake city
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Beautiful hotel in Carlsbad!”
5 of 5 bubbles Reviewed 16 November 2013

I stayed here for two nights in November with my teenage sons. The hotel is lovely. It is a smaller Hilton but it was absolutely perfect. The design and decor is very understated and modern. If this is the new trend for Hilton Hotels, hooray! The landscaping was beautiful--lots of succulents and waterwise plants. The view of the Pacific Ocean from our room was stunning. I highly recommend getting a room facing the ocean, pool and if possible with a balcony (we had one). The ocean is just across a very sleepy section of the PCH, with quick access down some cliffs. The restaurant was great--we had the breakfast buffet--very high quality food, no powdered eggs and premade omelettes to be found.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank olgabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 29 November 2013
Dear Olgabs, thank you for your recent posting on Trip Advisor. You are right in that this is a very unique Hilton property in its scale and look. It was the owners decision to build a new property that was modern yet representative of our location in Carlsbad. In addition , it was great to hear your comments about the breakfast buffet. This is a constant work in progress for us and we continue to add to it.

Thank you again for your kind note.
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1,220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
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sherman oaks, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 November 2013

I asked if this hotel was on the beach?????????? They said sure..............you have a view but there is traffic sooooooooooo they lied!! The so called hotel did not have our room ready phone or fridge Why pay $ 299 for what??????????

  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 20 November 2013
Dear Andrea M, thank you for your recent posting regarding your experience at the property. I was disappointed to read the comments as your experience clearly fell short of expectations so my sincere apologies.

Please know that we did find that you spoke to the Hilton Central Reservations team when making your reservations so we have called them and asked them to review the manner in which the property is described over the phone to ensure that there are no misconceptions. Given your feedback, I would appreaciate the opportunity to discuss your visit via a phone call . Please email me at vikram.sood@hilton.com at your convenience so that we can connect and set up a time to talk. I look forward to hearing from you.
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Carlsbad, United States
1 review
5 of 5 bubbles Reviewed 12 November 2013

I was very impressed by the attentive and courteous reception that I received from every member of the hotel staff. The appearance of the lobby and my room were above what I'd expected, and the amenities in the room were top notch. The food was healthy, inventive and delicious. I would absolutely stay here again.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peggy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 29 November 2013
Dear Peggy, thank you for your positive note on Trip Advisor. It was nice to read that your stay exceeded your expectations in a number of areas. We have worked hard over the last year to continuously improve the manner in which we interact with our guests. I hope you see you again in the near future and share some of our seasonal enhancements in the restaurant with you.
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Las Vegas, Nevada
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

i stayed for 1 night, wanted to stay for a week! the property is new and very high tech and high touch. if your staying in the area, then this is THE place! Front desk personnel was great and everything from free wifi to free coffee in the lobby was excellent!

Room Tip: they are all great, if you want to spend a little bit more, try a suite-it's really worth it!
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DoctorDubious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 29 November 2013
Dear Dr. Dubious, thank you for your recent posting. It is unfortunate that you were only here for one day, but I hope we have enticed you enough to come back soon and stay for a week as you have mentioned. I have shared your feedback with the team which was much appreciated.
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Huntington Beach, California
1 review
5 of 5 bubbles Reviewed 11 November 2013

This beautiful hotel blends with the landscape so well, you don't even realize it is a hotel as you arrive. The rooms overlook the ocean and the resort itself has all the amenities anyone could ask for. I was there for 3 days at a business function so was not able to enjoy everything this hotel had to offer.

The staff was exceptional! All members of the staff were more than accommodating. This is a hotel I am planning to take my family to in the near future.

I highly recomment this hotel!!!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MikeD21061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 29 November 2013
Dear Mike D2, thank you for your recent posting on Trip Advisor. It was very nice to read your comments about the staff at the property. Please be sure to come back when you have some time to enjoy the property for a short vacation or getaway as there is a lot to explore in the area .

We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
192 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

Not much to fault here. Nice location, might not be exactly on the beach but certainly oceanfront with fantastic sunset views. Nicely appointed bedrooms with great beds for a good nights sleep. Good restaurant, well cooked food and friendly service. The only poor point is the breakfast buffet, that could be much improved. Nice grounds and good staff. We've been staying in Carlsbad for a few years now, it looks like we've found a new home!

Room Tip: Part ocean are as good as full unless you need a balcony.
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 20 November 2013
Dear Shrop, it was terrific to hear that you have found a new home at the property after spending some time with us. As a relatively new property, our objective has been to create an experience akin to staying in a home where there is a high level of warmth and sincerity . Thank you for your note about the buffet. We are working on some additional options which will roll out in the next month or so which should greatly enhance the experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
67 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

If you are looking for a full service hotel on the beach in San Diego, this is a solid choice. It's across the street from the beach and very close to lots of great shopping/restaurants/activities. The common areas are modern and comfortable. However the hotel itself is a generic mid-tier Hilton and, other than the ocean views, does not distinguish itself from any other Hilton I have stayed in. I will say that the staff is very nice and accommodating. We did have plumbing issues in our room during our stay and it was addressed promptly. The pool area is attractive and they have a live band and fire pits lit at night - which is great if you are staying up late but less great if you're in an ocean view balcony room as I was, and trying to turn in early. I understand the restaurant has a good reputation - we only ate there for breakfast and found it quite pricey. I would return again, but not if I was looking for a special atmosphere or romantic occasion.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TexasTravelerAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this review, 20 November 2013
Dear Texas Traveler Austin, thank you for taking the time to write a review . I was disappointed to hear that you felt that the decor and general feel of the property was generic. The design team and the owners worked very hard to create a sense of being on the beach in California. Along those lines we continue to look at ways to improve the physical environment ( Guest Rooms and Public Spaces) so that guests enjoy spending additional time at the property.

Please come back and visit and I am sure you will see some positive changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Rey Carlsbad, a Hilton Resort

Property: Cape Rey Carlsbad, a Hilton Resort
Address: 1 Ponto Road, Carlsbad, CA 92011-4620 (Formerly Hilton Carlsbad Oceanfront Resort & Spa)
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Cape Rey Carlsbad, a Hilton Resort 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Nestled along the sunny Pacific Coast in Northern San Diego and only 150 steps to the surf, Cape Rey is the adventurous choice for the California traveler who seeks something different and unique. With spectacular views of picturesque South Carlsbad beaches, the resort sits atop the crest of a series of gently rolling berms - a crest we like to call the Cape! At the Cape you are just minutes from LEGOLAND(R)California and the historic Del Mar Race Track, or a short coastal drive to SeaWorld, the San Diego Zoo or Safari Park, famous regional wineries, and award-winning craft breweries. For the adventurous types we outfit you for local deep-sea fishing, sailboat cruises, horseback riding, paddle boarding, snorkeling, surfing lessons, and kayak explorations. Foodies enjoy dining on-property at Chandler's, where you'll find familiar favorites prepared with a twist. For connecting rejuvenation with mind, body and soul, we offer one of the top 5 Hotel Spas in the U.S. By Travel & Escape, the Ocean Crest Spa. And with an array of excursion locales and onsite amenities, there's always something to do, see or eat at the Cape. ... more   less 
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