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“Pretty good”

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Cape Rey Carlsbad, a Hilton Resort
Ranked #13 of 36 Hotels in Carlsbad
Certificate of Excellence
Reviewed 4 December 2013

Not bad, some slight improvements could have been made. Vies were amazing, staff very friendly & helpful. Coffee maker should have been replenished. Very nice location and service for the money. Rooms could have been ready a little earlier Over all a VERY nice experience!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Todd Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear Todd Z, thank you for taking the time to post a review after your last stay. Overall, your comments conveyed that you liked the property, but there a couple of details that we could have addressed better. We are always striving to get better so if you have a moment to share a couple of specifics about the coffee maker in your room not being replenished or the timeliness of your check-in, I would appreciate a quick note to vikram.sood@hilton.com with your contact information so that I could speak to you in person.

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Reviews (1,386)
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1,020 - 1,026 of 1,387 reviews

Reviewed 3 December 2013

We arrived to a beautiful sunny day, this location is as near to perfect as you will get. From arrival to departure eveything was perfect. The staff are amazing, they all went the extra mile to be helpfull and friendly. We considered the pool and pool service to be first class. We had breakfast outside on a beautiful day in late November, it was really a nice experience. Room service the next day was fast (10 minutes)and had everything exactly as we had requested. The Hotel is close to many great restaurants,the beach is a few steps away and perfect for walking. We shall certainly be returning!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dorian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear Dorian P, thank you for your recent review . It was great to hear all of the positive comments about the location and the property, but we really appreciated the feedback about the staff. As a relatively new resort, we have worked hard on developing a service culture that is about warmth and genuine care so I am glad to see that the teams' efforts were recognized and appreciated.

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Reviewed 3 December 2013

I'm glad I chose this hotel to stay for our trip to Legoland. It's a very beautiful hotel that has a nice touch of style. My children loved it as well. Having the beach right across the street is a very cool perk. We will be visiting again for sure!

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rebecca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear Rebecca T, thank you for your recent review. I am glad that you enjoyed the property while visiting Legoland . With kids, it is nice to get them to the beach or in the pool after a long day at Legoland and then enjoy the rest of the property. Please think of us on your next visit to the area.

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Reviewed 2 December 2013

What a beautiful nice place to spend some time away from home! Our room was on the 3rd floor with an unobstructed full ocean view and a balcony too! This resort is top notch from the time you drive up to the front door to register until you leave for your drive home. Everyone was so nice and helpful. We were right accross the street from the beach. The pool and spa were so relaxing in the evening with the live music on site. We will certainly be visiting here again soon!

  • Stayed: November 2013, travelled as a couple
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Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear Steve L, thank you for your recent review. As a neighbor, we really appreciated the feedback and I wanted to thank you for choosing the property for your Anniversary weekend. I hope that this becomes a tradition for you as we look forward to welcoming you back for many many more anniversaries along with frequent visits to Chandler's and The Spa. Congratulations on your recent Anniversary and I look forward to seeing you soon.

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Reviewed 30 November 2013

Clean, modern surroundings with great amenities. Will definitely stay here again, friendly staff. Only down side was paying for parking or valet, although the valet guys were great. Close proximity to the beaches and 45 mins to down town San Diego.

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear Derek C, thank you for your recent review . I am glad that you enjoyed the service provided by our staff and that the rooms were comfortable. As for the parking fees, while we do have a parking charge, we have worked to keep them at a moderate level. In addition, we are going to be adding new gates and control systems to better service the needs of your guests over the next couple of months.

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Reviewed 27 November 2013

Excellent meal, excellent service, excellent spa experience, lovely sunset, incredible suite . . . . I know this sounds boring, but we were PAMPERED! in every way on our 35th Anniversary stay. Not sure who wouldn't love this place, or why, but it's tops on our "must do" list after our very first experience. So glad we took a chance on a new place for this special day in our lives.

Room Tip: Any room will be perfect. Just enjoy the quality!
  • Stayed: November 2013, travelled as a couple
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Thank SanDiegoGirl3459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear SanDiegoGirl, thank you for sharing your experience at the property with us. It was nice to read the comments about the service, spa, and your suite. Most importantly, thank you for allowing us to be a part of celebrating your 35th annversary and a sincere congratulations from the entire Hilton Oceanfront team. We hope to see you again well before your next anniversary even if it is just for dinner or a Spa treatment.

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Reviewed 26 November 2013

We planned a trip to California for our wedding anniversary. Wanted to stay where we could walk to the ocean for sunsets. Our room faced the ocean and the pool. Our room and the atmosphere was wonderful. I also wanted a spa. The Hilton is perfect for both. The spa is wonderful.

Room Tip: Ocean view on the 3rd floor is what you want!
  • Stayed: November 2013, travelled as a couple
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1  Thank gunvalsonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vikram S, General Manager at Cape Rey Carlsbad, a Hilton Resort, responded to this reviewResponded 7 December 2013

Dear GunvalsonB, thank you for your recent positive review and a belated congratulations for your anniversary. We appreciate that you took the time to choose the resort to celebrate this very special occasion. The sunsets are terrific, but more than anything, the property is a great place to escape and unwind. I hope that we become your annual go to location to celebrate all of your future Anniversaries.

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Additional Information about Cape Rey Carlsbad, a Hilton Resort

Address: 1 Ponto Road, Carlsbad, CA 92011-4620 (Formerly Hilton Carlsbad Oceanfront Resort & Spa)
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 36 Hotels in Carlsbad
Price Range: £158 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cape Rey Carlsbad, a Hilton Resort 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Nestled along the sunny Pacific Coast in Northern San Diego and only 150 steps to the surf, Cape Rey is the adventurous choice for the California traveler who seeks something different and unique. With spectacular views of picturesque South Carlsbad beaches, the resort sits atop the crest of a series of gently rolling berms - a crest we like to call the Cape! At the Cape you are just minutes from LEGOLAND(R)California and the historic Del Mar Race Track, or a short coastal drive to SeaWorld, the San Diego Zoo or Safari Park, famous regional wineries, and award-winning craft breweries. For the adventurous types we outfit you for local deep-sea fishing, sailboat cruises, horseback riding, paddle boarding, snorkeling, surfing lessons, and kayak explorations. Foodies enjoy dining on-property at Chandler's, where you'll find familiar favorites prepared with a twist. For connecting rejuvenation with mind, body and soul, we offer one of the top 5 Hotel Spas in the U.S. By Travel & Escape, the Ocean Crest Spa. And with an array of excursion locales and onsite amenities, there's always something to do, see or eat at the Cape. ... more   less 
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