My reservation was on a corporate account, and the stay was paid in full as the daytime staff reassured me (not only on the first day, but the second and third day as well).
The daytime & nighttime staff were never on the same page, and my experience was haunted by a nighttime manager charging us for expenditures that were already paid for.
When my wife and I came back to our room after spending over $200 in their attached restaurant (with my monies, not charged to the room), the night manager called the room repeatedly, back to back to back calls every 30 minutes.
After being harassed for over an hour, I finally answered informing the night manager his actions were unacceptable. Long story short, my wife and I ran out of patience and decided to leave two days early, even though the hotel reservation was paid in full.
When I tried to leave (at 10:30 PM), the manager threatened to call the police! I told him to follow through with his hollow threat, considering he charged my personal card without consent. I figured I had a case worth representing to the police. He sheepishly changed his tactics and told us he would be in contact with our corporate office.
I will never stay at this Hilton again, and I would highly recommend you to do the same.
- Official Description (provided by the hotel):
- Nestled along the sunny Pacific Coast in Northern San Diego and only 150 steps to the surf, Cape Rey is the adventurous choice for the California traveler who seeks something different and unique. With spectacular views of picturesque South Carlsbad beaches, the resort sits atop the crest of a series of gently rolling berms - a crest we like to call the Cape! At the Cape you are just minutes from LEGOLAND(R)California and the historic Del Mar Race Track, or a short coastal drive to SeaWorld, the San Diego Zoo or Safari Park, famous regional wineries, and award-winning craft breweries. For the adventurous types we outfit you for local deep-sea fishing, sailboat cruises, horseback riding, paddle boarding, snorkeling, surfing lessons, and kayak explorations. Foodies enjoy dining on-property at Chandler's, where you'll find familiar favorites prepared with a twist. For connecting rejuvenation with mind, body and soul, we offer one of the top 5 Hotel Spas in the U.S. By Travel & Escape, the Ocean Crest Spa. And with an array of excursion locales and onsite amenities, there's always something to do, see or eat at the Cape. ... more less
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