All that matters here is that the kids have fun.
We stayed at the Legoland Hotel for one night. The gate attendant was very cheerful and gave the kids lanyards. Self and valet parking is included in the resort fee. We opt for the self-parking since the lot is across from the hotel.
We checked in at 2:00 pm at the registration desk, and our room wasn't ready. The front desk staff calls cell phone once room is ready. But that's okay our room wasn't ready at 2, because it gave us a chance to roam around the hotel and check out the features such as the Lego pit, pirate ship, lounge, pool, fitness center, restaurants, disco elevators and wifi.
At 4:00 pm, I returned to the registration desk and the staff told me my room isn't ready and they will call. My husband and I proceeded to wait patiently in the lobby while the kids played. While waiting, the line grew longer and we noticed other guests getting their keys.
Then at 4:30 pm, we got in line. Again, we were told our room wasn't ready. I asked the staff what time is the room guaranteed to be ready. She said after 4:00 pm. Not really a guarantee. She offered credit for appetizers at the café. Instead of appetizers, I requested the hotel credit us with five dinner buffets. She did, and we returned to waiting in the lobby while the kids continued to play.
At 4:45 pm, we received THE CALL the room is ready. We were finally back to being happy guests.
We booked the Adventure room. It was nicely decorated. The room has a bunk/trundle bed, queen bed, two TVs, work desk, desk chair, arm chair, full-length mirror, coffee maker and mini fridge. Complimentary water and juices is included. Plus there is “treasure” in the kids’ safe. No lock on the bathroom sliding door so don’t expect total privacy.
We’re a family of five, and the room size is adequate for one night. Our kids are ages 5, 8 and 11. We had views of the pool, parking lot, and the ocean in the distance. We called guest services and requested two more pillows, and they arrived within 10 minutes. The staff is cordial when we have questions. However, the housekeeping staff should appear more friendly simply by saying “hi” and/or smile.
The kids enjoyed the pool in the early evening. Poolside movie was also playing at this time. I expected the pool area would have an interactive water playground and/or water slides.
We had an enjoyable stay and the kids want to come back. If we didn’t receive free buffets, I would have been a bit disappointed. But they did show good customer service that I appreciate. We’ll probably return after the summer if I can find another good room rate.
- Official Description (provided by the hotel):
- You've always wanted to spend the night at LEGOLAND. Now you can. Treat your family to the ultimate LEGO(R) experience - a day at LEGOLAND(R) California Resort and a night at the LEGOLAND Hotel! From the moment you arrive at the spectacular dragon-guarded entrance, you'll be delighted by interactive LEGO features, themed play areas, family pool and kid's entertainment! Located right at the main entrance of LEGOLAND California, a stay at our LEGO themed hotel will turn a day you'll always remember into a night you'll never forget! All guest rooms are LEGO themed in Pirate, Kingdom, Adventure,LEGO Friends or LEGO NINJAGO. Rooms include two separate sleeping areas, with a king-size bed for grown-ups, and a separate area for up to three little ones, complete with a bunk bed, pull-out trundle bed and their very own TV! As a special privilege, LEGOLAND Hotel guests will get entry to select LEGOLAND rides and attractions before the Park officially opens. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelUp, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your LEGOLAND California Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.