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“stay at holiday inn express in carlsbad, ca”

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Holiday Inn Express Hotel and Suites Carlsbad Beach
Ranked #25 of 36 Hotels in Carlsbad
Certificate of Excellence
Kennewick, Washington
1 review
“stay at holiday inn express in carlsbad, ca”
Reviewed 18 October 2013

The staff was wonderful and very helpful. Amber was great at being there in the early AM when we would go outside. She always made sure the front door was ready for us to come to come back in. When adding days to our stay they were friendly and very helpful. I enjoyed seeing the grand opening and meeting the Manager. If there was a problem that needed repair they were fast to fix it. The maids were friendly and fast when cleaning the rooms. My only main issue was the WIFI it kept disconnecting me early in the morning.

  • Stayed October 2013, travelled with family
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank becca1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 19 October 2013
Thank you for your kind words and review. As a new hotel, we are trying to earn your trust, and with great staff members like Amber, hopefully we are on that path!

We hope to see you soon!
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212 reviews from our community

Traveller rating
    88
    76
    23
    13
    12
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114
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
OK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 October 2013

This is a great new HIE for the area. It is directly off I5 & Poinsettia, it is brand new construction not a remodel. It is walking distance to the beach. I am a business traveler so I have stayed in hundreds of hotels, this is the nicest HIE I have stayed in, in a long time. I was traveling with family and stayed for a week. They have the standard breakfast but with more tables and booths to sit down so you are not waiting for a table. They have a nice pool which is not heated but was warm enough to swim in. They have a Jacuzzi, very nice outdoor seating, a cabana, way more upscale than that of any other HIE's and it is on the south side of the building so the sun hits the pool all day. The staff (Amber and the daytime staff) went out of their way to make my stay great. The city turned off the water for a few hours but the hotel offered to buy a room elsewhere just so I could shower for an important event. We stayed in an executive 2 bed suite which was spacious enough for 6 people. The sleeper sofa has its own tv and space. very nice.

Room Tip: easy access to highway, about 20 minutes north of San Diego. Easy travel to Oceanside, Encinitas, Ca...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank oviedos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 16 October 2013
Thank you for your positive feedback regarding your week-long stay at the new hotel.

When designing the property, we definitely wanted there to be more than sufficient space for our guests to enjoy breakfast and to avoid overcrowding.

We are pleased that you enjoyed relaxing out by the pool area

We are fortunate to have Amber as part of our team and she goes all out to make sure every guest enjoys their stay.

Thank you again and we hope to see you the next time you visit Carlsbad!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maui, Hawaii
1 review
Reviewed 12 October 2013

During my recent stay I did encounter a few challenges. The staff members Karen and Amber were exceptional in handling the glitches with my room type and amenities. They were exceptional
In working together to make things right. Upon my departure the fire alarms were going off and the
fire department had arrived. Some guests were concerned and again these staff members handled
It in a calm and professional manner to ensure each guests safety. This hotel is really nice and in a great location. I hope to return soon!!

Room Tip: I saw a few different rooms and they were all very nice!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 14 October 2013
Thank you for the review.Also, thank you for understanding that there are always minor glitches that can occur upon opening and for keeping patience during the time when the fire alarms went off.

We are extremely lucky and pleased to have Karen and Amber among our team.

We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 October 2013

Gabrielle took such good care if my every need in a friendly and professional manner. Printed off specific directions, assigned me to an executive king instead of doubles, acknowledged me as a platinum guest, arranged late check out. Welcomed my visiting local family as they wanted to see me before I left. All with a smile. Oh yes, I lost my key twice. No problem.

  • Stayed September 2013
    • Value
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Helpful?
Thank clzn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 2 October 2013
Thank you for your kind words....We are thrilled that you enjoyed your stay. I have relayed your kind comments to Gabrielle and she is very thankful.

Thank you again and we hope to see you next time your are in Carlsbad!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 September 2013

My wife and I stayed here for a trip to Lego Land. Great area, walk to the beach and shopping. Great happy hour at the Benehanas next door. We were the first ones to stay in their new rooms and it was very well done. Would recommend it to anyone coming to the area.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Lanceseller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 2 October 2013
Thank you for your kind words. We appreciate your comments and feedback. We hope to see you next time you visit Carlsbad!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 23 September 2013

A few glitches aside (this is a brand new hotel), this is an excellent place to stay. The staff is excellent...friendly, helpful, etc. Location is great, just off I5, with nearby shopping and restaurants. Good pricing too!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevechick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 2 October 2013
Thank you for your valued response and feedback. Also, thank you for understanding that with the opening of a new property, there are some small items to iron out, which we are diligently working on resolving.

Nonetheless, I am pleased that you and your traveling party enjoyed your stay and we hope to see you next time you visit Carlsbad.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites Carlsbad Beach

Property: Holiday Inn Express Hotel and Suites Carlsbad Beach
Address: 751 Raintree Dr, Carlsbad, CA 92011-3206
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Carlsbad Beach 2.5*
Number of rooms: 120
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