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Holiday Inn Express Hotel and Suites Carlsbad Beach
Ranked #23 of 36 Hotels in Carlsbad
Certificate of Excellence
Reviewed 31 December 2013

The room was clean, the beds were comfortable and parking was easy. The wireless signal must be very strong at least in some rooms because the alarm clock would make that odd non alarm sound every 2 to 3 hours although there was no cell phone anywhere near the clock. I elected not to unplug it though because the power outlet was behind the furniture and I did not want to wait others up. I am a light sleeper but I had ear plugs in and could still hear it. They ran out a beach towels and we had to use the bath towels at the pool. One of our room towels had a small blood stain on it which is something you just don't want to see. If it matters to you, some or all rooms have a large (although very large) shower but no tub. The spa and pool were nice enough although they close at 9 PM. Breakfast was a huge letdown. We had to go elsewhere. No seating, a very poor pancake maker meaning none of our family could wait that long.....15 minutes per person, the "hot" water was nearly cold making the tea and oatmeal cold and un inviting. Even my son said, "there isn't much worth eating here". I would not stay here again. It is not the worst, but I could have paid $10 more and been much more satisfied elsewhere. I am not that picky... My first bad review of a hotel ever I think. If I could, I would give 2.5 stars and not 3 but the room was pleasant and clean enough to deserve more than 2

Stayed: December 2013, travelled with family
2  Thank Jeannine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 31 December 2013

We would first like to thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach.

We also appreciate your feedback as we are always trying to improve our service and product.

As we feature the Express Start Breakfast Bar, we are disappointed that you were not able to enjoy your breakfast and will work hard to make sure that does not happen to another guest. We also will work hard to make sure that linens are clean as this was an unacceptable oversight based on your mention of the towel.

We hope to earn your trust in the future. Thank you.

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Reviews (228)
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202 - 208 of 228 reviews

Reviewed 26 December 2013

My husband and I spent 3 nights here over the Christmas holiday. The facility is very neat and clean with comfortable beds and well appointed rooms. We sat by the pool on Christmas day enjoying the warmth of the sun and enjoyed watching a dad and his 3 kids playing in the pool. We had a 'room with a view' which doesn't amount to much, but you can see the ocean. We loved that it's a short walk to the beach from the hotel; there is a grocery store across the street as well as a few other businesses. Breakfast was good, albeit it a bit boring with the same food every day (while I don't eat the cinnamon rolls, my hubby was disappointed that there were never any on the buffet).
Everyone we encountered on the staff were kind and courteous. We would definitely stay here again.

  • Stayed: December 2013, travelled as a couple
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Thank Charlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 27 December 2013

Thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach. We appreciate your feedback and kind words. We are always wanting to hear from our guests on how to improve our product and service, so we appreciate your comments, especially regarding our breakfast offerings.

Again, thank you for allowing us tobe part of your Holiday season and we hope to see you again!

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Reviewed 9 December 2013

My husband and I stayed at Holiday Inn Express in Carlsbad, we travel frequently and when we arrived at this location Amber M. greeted us as if we were home. Her hospitality and genuine customer service goes beyond any other location I have stayed at. Speaking to Amber briefly felt as if I were speaking to a friend that was letting me stay at their home. She is welcoming and an asset to have in hotel service. I definitely will be coming back.

Thank you Amber!!!

From Elizabeth and Ulises

  • Stayed: December 2013, travelled as a couple
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1  Thank Elizabethw777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 10 December 2013

Thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach and for your kind feedback.

We are pleased that you enjoyed your stay. Amber is a great team member and we are forunate to have her at the hotel. She has been in the hospitality industry for years and her quality performance is a testament to her professionalism.

Thank you again and we look forward to seeing you soon!

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Reviewed 21 November 2013

Myself and my business partner need a hotel to stay coming from San Diego to Oceanside, CA. Was so surprised at service at front desk at 1130 pm pleasant smiling faces, the double queen bed with 4 pillows was comfortable we had a microwave, refrigerator and cable with HD and HBO , also free Wi-Fi. Now the incredible surprise was the complementary breakfast wow pancakes fresh made sausage all fruits juices just incredible Resturant breakfast. I must say this is one best value hotels anywhere for under $100.00 tax included. Also we had a truck ( Tendra) and trailer easy parking !! We will be back great job

  • Stayed: November 2013
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1  Thank berko7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 22 November 2013

Thank you for your feedback and for taking time out of your day to send your review of your stay at the new hotel.

We are pleased you found the guest rooms to be comfortable and with all the amenities you wanted. The Express Start breakfast is a hallmark of the Express brand and we are proud to feature it. We are thrilled that you enjoyed the breakfast offerings.

Our goal is to provide great service and value to our guests and we hope to see you again!

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Reviewed 15 November 2013

Like most HI Express Hotels, this one was clean, staff pleasant, and good room size. Easy to find, and near restaurants and grocery store. Close to beach. I would stay again. It is a short drive to Carlsbad and great shopping and eating.

  • Stayed: October 2013, travelled as a couple
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1  Thank mike c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 16 November 2013

Thank you for your kind review.

We are in a great location with easy access to the beach and short drives to Legoland and great shopping options and restaurants.

We are focused on providing guests great service and value, in a clean and comfortable setting.

Thank you again and we hope to see you soon!

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Reviewed 13 November 2013

This is a great place to stay with family. We stayed here and were extremely happy with the cleanliness and the friendly staff, especially AMBER. She is a gem of a person & extremely helpful. She is your 'go to' girl for everything. The breakfast is very good and the kitchen staff very efficient. Don't miss out on this place to stay with your family.

  • Stayed: November 2013, travelled with family
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 14 November 2013

Thank you for taking time out of your busy day to submit your reply regarding your stay at the brand new Holiday Inn Express & Suites Carlsbad Beach.

We are pleased that you enjoyed your stay. Cleanliness and condition of the property is one of our primary focuses at the property and we are fortunate to have Amber on our team. She is a true professional in the hospitality industry and has expertise in various departments.

We hope to see you again next time you visit Carlsbad!

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Reviewed 11 November 2013

We had the pleasure of meeting some great employees at the Holiday Inn. Especially Sarah. She was very kind and went way out of her way to help us. Thank you for recommending a delicious restaurant and great locations to visit. We hope to stay here again soon.

  • Stayed: November 2013, travelled with family
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Thank Mario D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this reviewResponded 13 November 2013

Thank you for taking time out of your busy day and submitting a review.

One item we focus on is guest service and we are thrilled to have Sarah on our team. Her hospitality experience and attention to guest satisfaction and requests is what should be expected from a front desk agent.

we hope to see you next time you are in Carlsbad!

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Additional Information about Holiday Inn Express Hotel and Suites Carlsbad Beach

Address: 751 Raintree Dr, Carlsbad, CA 92011-3206
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 36 Hotels in Carlsbad
Price Range: £81 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Carlsbad Beach 2.5*
Number of rooms: 120
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