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“NEW HOTEL AND CLOSE TO TOWN”

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Holiday Inn Express Hotel and Suites Carlsbad Beach
Ranked #25 of 36 Hotels in Carlsbad
Certificate of Excellence
Joshua Tree, California
Level Contributor
547 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“NEW HOTEL AND CLOSE TO TOWN”
Reviewed 1 January 2014

New hotel and interesting layout. long halls, rooms clean and beds very comfy. breakfast standard faire, nothing exciting, check in was somewhat laborious, and had to wait while main person got off the phone-(actually on break,but they could not say that)got a room overlooking pool which can be noisey , but thankfully not at night. parking is easy and plentiful. wi fi is excellent.all in all will def return.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srimanone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 2 January 2014
Thank you for selecting the new Holiday Inn Express & Suites Carlsbad Beach during your recent visit to Carlsbad and also, thank you for your invaluable comments and feedback.

Our goal is to provide the best service and product in our market, while giving our guests great value. We are constantly working on enhancing the breakfast options so it doesn't feel standard.

Also, making sure the hotel provided excellent WiFi capability was an important goal of the hotel and we are pleased that you had no issues with the service.

Thank you again and we look forward to seeing you soon!
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
BAKERSFIELD, US
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2013

Very clean and new but some issues were inexcusable. We had a lovely view of the ocean but no privacy. They had sheers that covered the window, but the half drapes were just for show. They didn't pull closed so we had to go into the bathroom every time we needed to change clothes. It appeared that they weren't made to close due to the placement of the heater/air conditioner right beneath the window. The closet rod was only an inch or so from the shelf in the closet, so we had quite a bit of trouble getting hangers to go on and off the rod. We had to turn the hangers on their side to get them on and off. We probably would not stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Phyllis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 2 January 2014
Thank you for staying at new Holiday Inn Express & Suites Carlsbad Beach and for taking time out to give us your feedback.

We appreciate your concerns regarding your stay and take it to heart. All your feedback and suggestions will be discussed so we can provide the best product and service in our market.

Thank you again and we hope you do change your mind and give us another opportunity in the future.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013 via mobile

The room was clean, the beds were comfortable and parking was easy. The wireless signal must be very strong at least in some rooms because the alarm clock would make that odd non alarm sound every 2 to 3 hours although there was no cell phone anywhere near the clock. I elected not to unplug it though because the power outlet was behind the furniture and I did not want to wait others up. I am a light sleeper but I had ear plugs in and could still hear it. They ran out a beach towels and we had to use the bath towels at the pool. One of our room towels had a small blood stain on it which is something you just don't want to see. If it matters to you, some or all rooms have a large (although very large) shower but no tub. The spa and pool were nice enough although they close at 9 PM. Breakfast was a huge letdown. We had to go elsewhere. No seating, a very poor pancake maker meaning none of our family could wait that long.....15 minutes per person, the "hot" water was nearly cold making the tea and oatmeal cold and un inviting. Even my son said, "there isn't much worth eating here". I would not stay here again. It is not the worst, but I could have paid $10 more and been much more satisfied elsewhere. I am not that picky... My first bad review of a hotel ever I think. If I could, I would give 2.5 stars and not 3 but the room was pleasant and clean enough to deserve more than 2

Stayed December 2013, travelled with family
Helpful?
2 Thank Jeannine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 31 December 2013
We would first like to thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach.

We also appreciate your feedback as we are always trying to improve our service and product.

As we feature the Express Start Breakfast Bar, we are disappointed that you were not able to enjoy your breakfast and will work hard to make sure that does not happen to another guest. We also will work hard to make sure that linens are clean as this was an unacceptable oversight based on your mention of the towel.

We hope to earn your trust in the future. Thank you.
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Sun Lakes, Arizona, United States
Level Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 December 2013

My husband and I spent 3 nights here over the Christmas holiday. The facility is very neat and clean with comfortable beds and well appointed rooms. We sat by the pool on Christmas day enjoying the warmth of the sun and enjoyed watching a dad and his 3 kids playing in the pool. We had a 'room with a view' which doesn't amount to much, but you can see the ocean. We loved that it's a short walk to the beach from the hotel; there is a grocery store across the street as well as a few other businesses. Breakfast was good, albeit it a bit boring with the same food every day (while I don't eat the cinnamon rolls, my hubby was disappointed that there were never any on the buffet).
Everyone we encountered on the staff were kind and courteous. We would definitely stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 27 December 2013
Thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach. We appreciate your feedback and kind words. We are always wanting to hear from our guests on how to improve our product and service, so we appreciate your comments, especially regarding our breakfast offerings.

Again, thank you for allowing us tobe part of your Holiday season and we hope to see you again!
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West Covina, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

My husband and I stayed at Holiday Inn Express in Carlsbad, we travel frequently and when we arrived at this location Amber M. greeted us as if we were home. Her hospitality and genuine customer service goes beyond any other location I have stayed at. Speaking to Amber briefly felt as if I were speaking to a friend that was letting me stay at their home. She is welcoming and an asset to have in hotel service. I definitely will be coming back.

Thank you Amber!!!

From Elizabeth and Ulises

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabethw777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 10 December 2013
Thank you for staying at the new Holiday Inn Express & Suites Carlsbad Beach and for your kind feedback.

We are pleased that you enjoyed your stay. Amber is a great team member and we are forunate to have her at the hotel. She has been in the hospitality industry for years and her quality performance is a testament to her professionalism.

Thank you again and we look forward to seeing you soon!
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Glendale, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2013

Myself and my business partner need a hotel to stay coming from San Diego to Oceanside, CA. Was so surprised at service at front desk at 1130 pm pleasant smiling faces, the double queen bed with 4 pillows was comfortable we had a microwave, refrigerator and cable with HD and HBO , also free Wi-Fi. Now the incredible surprise was the complementary breakfast wow pancakes fresh made sausage all fruits juices just incredible Resturant breakfast. I must say this is one best value hotels anywhere for under $100.00 tax included. Also we had a truck ( Tendra) and trailer easy parking !! We will be back great job

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank berko7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 22 November 2013
Thank you for your feedback and for taking time out of your day to send your review of your stay at the new hotel.

We are pleased you found the guest rooms to be comfortable and with all the amenities you wanted. The Express Start breakfast is a hallmark of the Express brand and we are proud to feature it. We are thrilled that you enjoyed the breakfast offerings.

Our goal is to provide great service and value to our guests and we hope to see you again!
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Las Vegas, Nevada
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 November 2013

Like most HI Express Hotels, this one was clean, staff pleasant, and good room size. Easy to find, and near restaurants and grocery store. Close to beach. I would stay again. It is a short drive to Carlsbad and great shopping and eating.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mike c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sid g, Guest Relations Manager at Holiday Inn Express Hotel and Suites Carlsbad Beach, responded to this review, 16 November 2013
Thank you for your kind review.

We are in a great location with easy access to the beach and short drives to Legoland and great shopping options and restaurants.

We are focused on providing guests great service and value, in a clean and comfortable setting.

Thank you again and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites Carlsbad Beach

Property: Holiday Inn Express Hotel and Suites Carlsbad Beach
Address: 751 Raintree Dr, Carlsbad, CA 92011-3206
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Carlsbad Beach 2.5*
Number of rooms: 120
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