This new hotel is just bad! Needs real management present and trained employees! Yes Amber is pleasant until there is a problem, then not so much. I tried to check in early because my sister was in surgery at a nearby hospital. I was assisted by Sarah who was rude and only said come back at three as that is the only time to check in. Parking lot empty, breakfast empty, this says a lot about the hotel to begin with. I offered to pay an additional amount because I was very tired from getting my sister settled in at the hospital. Out came Amber like a bear i woke from hibernation! She had been asleep in the back office and came out to repeat the rude and unhelpful suggestions I had already heard from Sarah. go have lunch or go shopping and we can try to get you in after 1pm. It was now 10:30 and these girls wasted more then 30 minutes arguing with me when they could have charged me an extra $20 and had me out of their way, I had no choice but to go to another near by hotel. Hyatt House where they were happy to have me stay and gladly gave me the early check in and at no extra charge! This hotel needs service related training and employees who care about people!
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