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West Inn & Suites Carlsbad
Ranked #2 of 36 Hotels in Carlsbad
Certificate of Excellence
Reviewed 18 August 2014

Booked the hotel because of a visit to Legoland. I would not say the hotel is what I think of when I think kid "friendly". I would expect a larger, more exciting pool- or something fun in the hotel for them. Small pool and nothing exciting about it. limited spots as well. Don't go for the pool.
The gym is very sad- total of about 3 cardio machines- don't go there for the gym .
No restaurant/bar inside hotel- not a far walk- but not a place you run to in your swim cover up either- it is the only place to get a glass of wine or beer-none sold inside hotel or at the attached gas station. Bring your own wine and opener.
The included breakfast is an added bonus- good coffee and ok food.
The 8:00 cookies are a delight.
The staff is very friendly!!
Our room was nice and near the train-but everyone was able to sleep through it.
Close walk to the beach- about 8-10 minutes- very steep downhill down to water- but lovely.
Close to outlets and other good restaurants.
Only 3 stars because I really thought it would be a bit more fun and exciting for the kids....they have some nice rooms when you enter-maybe add a lego table?? or an outdoor fountain??

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank suzanne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 - 416 of 1,149 reviews

Reviewed 17 August 2014

We spent three nights at the West Inn & Suites and were greatly impressed by everything about the hotel. Before we even arrived, the hotel was emailing with us to confirm a rollaway for our room. They also called the day before our arrival to see if there was anything else we needed prior to our stay. Once we arrived, we were greeted by the super friendly staff and checkin was a breeze. Once in our room, the front desk called to see if there was anything else we needed.

The room (executive king,) was a good size and even with the rollaway, did not seem to be overly crowded. The Coaster train runs right along the east side of the property, but was not a negative for us at all. The windows are very thick, and block a lot of the noise. We could still hear the train occasionally during the day, but not at night, so it was not a factor at all for our sleep. The room was very clean and comfortable. We used the fridge and microwave a lot.

The entire hotel is very clean and well kept. Even the stairwells are really nice. The pool was perfect, and very popular around 6pm. We "rented" a movie from the front desk and got delivery from West Bistro one night. The food was great (much better than your typical room service,) and the movie selection was very current.

The breakfast buffet was good. The weakest point was the eggs, which were somewhat institutional and rubbery. Everything else was good, with good variety. We are gluten free, but there were still plenty of options for us.

One of the best things about the hotel were the beach items that they had for use, for free. We used chairs, an umbrella, boogie boards, a cooler bag, a frisbee and a nerf football. It was absolutely everything we could have possibly needed and was so great to have it be right in the lobby and free of charge.

The only potential negative (other than the eggs,) were the tv and wifi service. But the hotel is very upfront about the poor signals and how it is something they are working hard to improve. But the wifi is free, so that's great.

Overall, the location and amenities were perfect for us and the entire staff was super friendly and helpful. We will stay there again anytime we are in Carlsbad and definitely recommend it to people.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
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1  Thank Salsl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Trip Advisor helped us find this gem. We were getting away w/o kids/grandkids for the first time. I shared that with the hotel in an email, asking for a quiet room on the top floor. We were greeted with champagne on ice and chocolates upon our arrival. WOW what a start to this perfect getaway. Add to that the incredibly helpful and informative staff all around. The breakfast options were amazing -- eggs, bacon, sausage, potatoes, pancakes (and sugar free syrup), bagels, toast. fruit, oatmeal, and more. The special touches and the family environment made us realize that we need to do this more often so we will be back. thank you West Inn & Suites Carlsbad!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jaclyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

A wedding in Oceanside brought us to San Diego - I was having trouble locating a suitable (location and price) hotel to stay in....stumbled across West Inn & Suites here on TripAdvisor - and, based on reviews I picked it...normally i wouldn't dare go with something i'd never heard of - but i figured i'd give it a shot - what a great decision!!! The staff was some of the friendliest i have encountered....The Front Desk folks were always greeting us with smiles and offering assistance and so much information.
They have thought of everything - how great it was to go to the front desk and be given beach towels and even beach chairs - Tommy Bahama chairs no less!!!
The beds were amazingly comfortable....the rooms large enough to move around and not feel cramped....their bath towels are some of the softest i've ever had in a hotel!
Parking was never a problem and the convenience being right off I-5 was a blessing for this out-of-towner.
Their Bistro had fabulous food - the only downfall there was that it was pretty pricey and they were extremely limited in their beer selection - the service was impeccable.
We made sure everyone at the wedding knew about the place and if we had cause to be back in San Diego we wouldn't hesitate to stay there again.
Traveling only as a couple, we did feel a little out of place - most other guests were families traveling with children...but that didn't bother us.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank Footballmom4045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

Stayed here for my wife's milestone birthday celebration with kids and immediate family. Staff was professional and very friendly! Always fulfilled our needs. Free shuttle to anywhere within 5mi radius of hotel was always on time for pickup and return! They also provided complimentary crib and pack and play for our room, and baby car seats for infants and toddlers (which they setup for families in advance). So many complimentary amenities that would've been extra at other hotels. West Inn Cafe had AMAZING food. Although a little on the pricey side for families, the quality was outstanding! We loved this hotel, and will definitely book here again! Awesome job West Inn & Suites!

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Kristian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

I hate to be redundant,but my review is going to sound just like a lot of the others,because, this place is GREAT! ALL and I mean ALL of the staff is very friendly,helpful and seem to enjoy there job. Customer service is top notch. The hotel itself is fantastic,with a beachy,island flair,without going overboard. Have stayed at other property's in Carlsbad before,but when I go back,we are staying at the West Inn!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank arcoccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

My family and I stayed in a double King suite for one night while visiting Legoland and we LOVED it. The hotel is smaller and the grounds are very well manicured. The staff was very friendly and helpful from the time we arrived. The hotel is really clean and we loved our room. We're a family of 4, with 5 and 8 year old boys. So, we love finding the right size beds for us to be comfortable. We're usually happy with 2 queen beds, but 2 KINGS?? Awesome Sauce!!!!! The best part was the cookies and milk turndown.....that's our kind of turn down.

The pool is kind of small, but the hotel isn't huge. Lastly, the staff was very friendly and helpful from arrival until departure. West Inn & Suites is definitely going on my short list of places to stay in Carlsbad.

Stayed: March 2014, travelled with family
Thank Tamera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008-4343
Phone Number:
Region: United States > California > Carlsbad
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Carlsbad
#2 On the Beach Hotel in Carlsbad
#3 Best Value Hotel in Carlsbad
#4 Romantic Hotel in Carlsbad
#6 Business Hotel in Carlsbad
Price Range: £127 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — West Inn & Suites Carlsbad 3*
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and full warm buffet breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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