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“Voucher Program = Scam!!!”

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Best Western Plus Beach View Lodge
Ranked #7 of 36 Hotels in Carlsbad
Certificate of Excellence
Palm Desert, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Voucher Program = Scam!!!”
Reviewed 29 July 2014

After earning the voucher for a free night stay at ANY BW, my wife and I were looking forward to booking our free night's stay at this hotel. We called the 800 number to make a reservation and we were told that an "ocean balcony with king size bed" was available for our desired date.

Upon informing the reservation agent that we were using our voucher, we were then told that "oops, you can only receive a room with two double beds, with no guarantee of desired room location". Nowhere in the Terms and Conditions regarding the voucher did it state that BW could impose any restrictions on the type of room/bed/etc.; we would have to settle for anything they might have available and they feel they want to give us.

Be aware of Best Western's promotions!!!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank fabioc795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halei Y, General Manager at Best Western Plus Beach View Lodge, responded to this review, 1 August 2014
Hello,

I'm sorry to hear that your reservation process was stressful. Please know that our hotel does not impose limitations upon those who are interested in redeeming their hard-earned Best Western Vouchers. However, because of our limited size and increasing popularity, our premium rooms typically sell out very quickly. I apologize that you were offered a room that became unavailable before your reservation could be finalized.

I must ask, did you end up making a reservation with us? If so, I am happy to review the availability of our premium rooms on your arrival date to see if there is a room that has since become available for your family. Otherwise, because these rooms have generally been consistently sold out since June, perhaps we could explore alternative arrival dates that might better facilitate your desire for a room with a balcony? Either way, I am here to ensure that your vacation is remarkable. Please let me know if I may be of assistance by reaching me at 760-729-1151.

Thank you for your time,
Halei Young
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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684 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Carlsbad, United States
1 review
Reviewed 21 July 2014

We stayed five nights at the Best Western Plus Beach View Lodge and found it to be excellent in customer service, accommodations, location and cleanliness. The included services like parking, breakfast and internet made the trip more affordable and the employees of the hotel were very friendly and caring. The manager Hayley was very professional and caring towards her guests. It is evident that her service is the standard for the entire staff. I would recommend this hotel to families and couples wanting to have a great time in Carlsbad.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernandina Beach, Florida
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 July 2014

The hotel is located in a prime spot across from the beach and within walking distance to restaurants, shops and activities. It is also only 5 blocks to the Coaster which can be used to travel down to San Diego. We were glad we stayed here and trained in rather than staying in San Diego. The rooms were nice. The only drawback is the hotel is very limited in parking. If you do not get one of the parking spaces (and there are not many) you have to find parking in the surrounding area. Hard to do on a nice beach day. Thanks to Adrian for going above and beyond the call of duty to make our visit memorable.

Room Tip: No elevators so consider if you have a choice of levels. Further back does not have as much beach/s...
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank CoolLMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlsbad, United States
Level Contributor
3 reviews
Reviewed 14 July 2014

My Family came together to stay at the same hotel that my parents so dearly loved. We were in Carlsbad to scatter my mother's ashes. The staff was very helpful and friendly. Great restaurants near by and good access to the beach. I would recommend this hotel to family and friends alike.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Vivian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henderson, NV, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

I have stayed at this hotel for many years due to its family-friendly atmosphere and beautiful location across from the beach. The upgrades made to the property and rooms in the last year made our stay there that much more enjoyable. Will definitely be back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

Great location and comfortable rooms. Depending on the season, there are flights of pelicans sweeping north and south along the beach, and there is always a lot of activity on the beach and the lawn on the bluff above the beach. Easy strolling distance from the main Carlsbad restaurants and shops.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank SteveAndMavis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

This hotel is just across the street from the beach. There was plenty of parking and you can walk to shops and restaurants easily. The room was larger than your typical hotel room. The breakfast was good with fresh fruit and the usual continental choices. Beautiful breakfast room and sun deck overlooking the ocean. The staff was very helpful and friendly.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jules1LasVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Beach View Lodge

Property: Best Western Plus Beach View Lodge
Address: 3180 Carlsbad Blvd, Carlsbad, CA 92008-2908
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Carlsbad
#9 Romantic Hotel in Carlsbad
#10 Family Hotel in Carlsbad
#15 Business Hotel in Carlsbad
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Beach View Lodge 2.5*
Number of rooms: 41
Official Description (provided by the hotel):
Renovated in 2014, The BEST WESTERN PLUS Beach View Lodge is conveniently located at Carlsbad State Beach in the quaint seaside village of Carlsbad, only 5 minutes from Legoland, world class shopping at The Carlsbad Premium Outlets, and steps from miles of sandy beaches. A family owned and operated inn, Best Western Plus Beach View Lodge guests receive superior service, an exceptional location and unbeatable amenities for a friendly price. The guest experience is all-inclusive, with room rates that also offer complimentary breakfast, WiFi, newspapers, in-room coffee, safes, pillow top mattresses with high thread count bedding, complimentary local calls and free parking available on a first-come, fist-served basis. Many rooms offer fireplaces or kitchenettes. Suites are available with separate living rooms and kitchens. ... more   less 
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Also Known As:
Best Western Plus Beach View Hotel Carlsbad
Best Western Carlsbad
Carlsbad Best Western

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