My family and I stayed here for 2 nights recently. I booked a great package through the hotel that included two 2 day Legoland park hopper tickets, daily breakfast, and valet parking for $215 a night! Since we would be arriving early I called the hotel in advance to make sure we could pick up our Legoland tickets before check-in time. I was told that it would not be a problem and they would be waiting for us. Well, it didn't go quite that smooth. We arrived at the hotel around 10:00 am. There were 4 employees talking at the valet stand. Not one of them offered to park our car, take our bags, or even spoke to us until we asked them about the car.
When we finally made it to the front desk, the employee was equally confused. He checked us in and told us we couldn't get our room until later, which we expected. When we asked about the Legoland tickets, breakfast and parking he was clueless. He sent us to the timeshare desk. The time share representative tried to talk us into setting through a presentation for the tickets. We spoke to the front desk employee again and he spent the next 20 minutes going back and forth to his "manager" in a back room. At the end of the 20 minutes we had our parking passes and breakfast passes, but were told we needed to go to the activity desk for the tickets. After another 10 minutes we finally got our tickets and were on our way.
The hotel called us around 1:00 to let us know that our room was ready. When we made it back to the hotel, the key pickup was a little quicker than the check-in, but still seemed to take longer than one would expect.
Our room was nice. The room was clean, in good condition, and somewhat updated. There is a mini-fridge and microwave in the room. My only complaint about the room was the bathrooms. The bathrooms, while clean, were in need of a serious updating.
The hotel has two pools, one adult pool and a family pool in the time share area. The family pool is very nice. It is large and there is a very nice spray park area for the younger kids. They also have a nice size hot tub. The adult pool looks out over the flower fields and the ocean in the distance. It looked very relaxing.
As part of our package, we ate breakfast both mornings at the brewery onsite. For a buffet, breakfast it was pretty good. One day we ate towards the end of service hours and things were a little picked over, but on the second day we ate earlier and it was much better. I believe the adult price was $12.95 and kids $5.95. It seemed very reasonable for the amount of food and quality of food. We also had dinner one night at the restaurant during happy hours. The beers were excellent and everyone was pleased with the food.
The one thing that concerned me about the hotel was security. The stairway doors were unlocked on the outside of the building, allowing anyone entrance into the hotel.
We also continued to have issues with the valet parking. It seemed that they had one person doing both the valet and the activity desk. Many times there were long waits for cars because one guy was trying to do it all. The hotel either needs to hire a dedicated valet staff or do away with valet.
The hotel is a short walk to Legoland. If you are traveling to Legoland would recommend the hotel, with a similar package as I found, but expect a long checkin and make sure you know what was included in your package. We had to keep asking for every part of the package when we checked in.
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- Also Known As:
- Grand Pacific Palisades Hotel Carlsbad
- Grand Pacific Palisades Resort