My family has happily stayed at La Costa several times, including Easter, Halloween and Christmas Eve, but this last visit made me reconsider ever staying there again. During our Christmas vacation, a baby mattress was sent to our room with several tears, stains, and rusted air holes (still produce mattresses with air holes?) I called for a manager and spoke to Matt, who promised he would send the best mattress he had, apologized, and offered free breakfast. All this occurred late in the evening - bedtime - while my one-year-old son slept on the bed. Two baby crib mattresses were sent to our room, both had extensive damage; tears, holes and stains - worse than the first. No one would let their child sleep on those mattresses. No one. I was up all night, as I had no choice but to have my baby sleep in bed with us. Really makes me sad and disappointed.
We asked the person who brought the replacement mattresses to our room to take the entire crib out since it was unusable. I had hoped Matt would've followed up, after all, he did promise his best mattress and seemed truly concerned, and must've known the mattresses we were offered were even worse than the first, but we never got a call. Nor have we heard back from anyone at Omni, who was sent photos and should've received them a week ago. It's just so disappointing. If La Costa thinks babies don't deserve something better, I can only imagine what lurks under the covers of all the hotel mattresses. My biggest concern is that these mattresses have been rejected by other guests, yet the hotel doesn't seem to care enough about our children to do something about it.
- Official Description (provided by the hotel):
- Omni La Costa Resort & Spa is an iconic San Diego area resort destination, set in the coastal foothills of Carlsbad Calfornia. Our picturesque 400-acre garden retreat is California's Original Destination for Mind, Body + Sport. Here, you'll find fresh and inspired cuisine, world-class San Diego area golf and spa, stunning pools and exhilarating waterslides. You'll enjoy an innovative activities program that offers more than 168 things to do each week. And throughout your stay, you'll feel energized and refreshed.After a recent $50 million resort-wide renovation, Omni La Costa is better than ever, with renovated guestrooms and suites and a fresh, contemporary style. Current accolades include the Conde Nast Traveler Reader's Choice Award, the #1 Wellness Spa in the Nation from Spa Magazine, and GOLF Magazine's Gold Medal Resort ranking. ... more less
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- Also Known As:
- La Costa Hotel Carlsbad
- La Costa Resort And Spa
- La Costa Carlsbad