My husband and I just returned from our "Babymoon" and had the most incredible experience. We had a last minute stay with family the week before and just had to come back for more beauty and relaxation. We were very disappointed when we arrived and quickly saw that the entire resort was being taken over by a corporate convention. We tried to book spa and golf appointments only to find out that everything was completely booked. We expressed our disappointment with the Alexandra, the concierge, sharing that the only reason we came to the resort was to use the spa and enjoy the relaxing amenities (we were also irritated to learn that the main adult pool would be closing at 3pm for a corporate function). Alexandra immediately took it upon herself to accommodate us to the best of her ability (keep in mind we were staying on a military rate..not high roller guests in a suite). She called us promptly the next morning to inform us that the spa could only do one massage at night and that golf was completely booked. Again, she was very understanding of our frustration. She called back a few hours later to let us know that the spa would be able to accommodate BOTH massages, at the same time and that the resort would like to cover TWO of our three nights for the inconvenience. She represented the resort with complete professionalism and made us feel that we had an advocate in a frustrating situation. We were so impressed with the way the situation was handled on a corporate level, but even more with how Alexandra was such a voice for us. The rest of the weekend was crowded but perfect...beautiful pools, relaxing massages and a very comfortable room. We will absolutely be returning.
- Official Description (provided by the hotel):
- Omni La Costa Resort & Spa is an iconic San Diego area resort destination, set in the coastal foothills of Carlsbad Calfornia. Our picturesque 400-acre garden retreat is California's Original Destination for Mind, Body + Sport. Here, you'll find fresh and inspired cuisine, world-class San Diego area golf and spa, stunning pools and exhilarating waterslides. You'll enjoy an innovative activities program that offers more than 168 things to do each week. And throughout your stay, you'll feel energized and refreshed.After a recent $50 million resort-wide renovation, Omni La Costa is better than ever, with renovated guestrooms and suites and a fresh, contemporary style. Current accolades include the Conde Nast Traveler Reader's Choice Award, the #1 Wellness Spa in the Nation from Spa Magazine, and GOLF Magazine's Gold Medal Resort ranking. ... more less
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- Also Known As:
- La Costa Hotel Carlsbad
- La Costa Resort And Spa
- La Costa Carlsbad