Arrive at 3pm told room is not guaranteed until 4pm. That is pushing it. We have a wedding event to attend at 5:30pm. Need to shower and such. We wait until 4pm return to the front desk greeted with no smile and as if she is bored and to be told our room isn't ready maybe another 15 minutes. I know that doesn't sound like much but we are on a time crunch. I ask for a manager. No hurry here either. I give up and ask for the general managers number. I get the assistant managers phone number. Finally here comes the supervisor I believe. He now has a room for us. Now I'm so frustrated I don't even want to attend the event we drove here for. It's not like this is a cheap hotel. We stay at Sheraton for service. We will no longer stay at Sheraton and I would recommend this property doesn't have much to offer you as we'll. stay at a Hyatt.
- Official Description (provided by the hotel):
- Situated close to the California coastline between Los Angeles and San Diego adjacent to Legoland California, providing a refreshing retreat in a charming coastal community with restaurants and shopping galore. Onsite we have over 30,000 sq ft of event space for weddings, corporate events and meetings. The perfect location for everything! ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Carlsbad Hotel Carlsbad
- Carlsbad Sheraton