This really is a beautiful resort. Great pools. Nice staff. Close to Legoland and Carlsbad. I would like to give it four stars, but my guests had a stressful experience. Long story short, they checked out a day after us and accidentally left a valuable item in their room. Within a half hour of leaving they discovered the error and immediately called the hotel. As they made their way back to the Sheraton, the hotel called and said nothing was found. My guests were very upset. After four hours the valuable was found in the laundry chute. Was it an accident? Did someone steal it and have second thoughts? We will never know. I know my guests were relieved and the staff looked multiple times to find it, but there were some missteps in communicating with my guests during their four hour ordeal. After it was said and done, the manager did give my guests a free night with no restrictions so that was very nice. It had a good ending but I know my guests didn't like how some things were handled. As I read other reviews, I think there could be some training for the staff in how to deliver customer service that their guests truly find friendly and inviting. I think sometimes the staff can get too worried about being "right" and not enough about being understanding and flexible.
- Official Description (provided by the hotel):
- Situated close to the California coastline between Los Angeles and San Diego adjacent to Legoland California, providing a refreshing retreat in a charming coastal community with restaurants and shopping galore. Onsite we have over 30,000 sq ft of event space for weddings, corporate events and meetings. The perfect location for everything! ... more less
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- Also Known As:
- Sheraton Carlsbad Hotel Carlsbad
- Carlsbad Sheraton