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“Crossings Wedding”

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Sheraton Carlsbad Resort and Spa
Ranked #16 of 36 Hotels in Carlsbad
Reviewed 6 August 2014

Came for a wedding at The Crossings. We couldn't get an early check-in as the hotel had really high turnover and wasn't able to get a room ready for us. When we finally were able to check-in, the room was clean, spacious. The A/C was cold. There is a little courtesy mini-van that shuttled us from the hotel to The Crossings. They stop running that van at 9:45pm, so after the wedding, we had to walk back to the hotel. Lots of kids everywhere. Multiple friends of ours had different rooms on different floors and wings - we all had kids running and screaming down the hallway. Not cool in the mornings when you have the blackout curtains drawn.

  • Stayed: August 2014, travelled with friends
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    • Rooms
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Thank charcharLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

Thank you for taking the time to review the Sheraton Carlsbad. We are a great location for guest to stay when going to a wedding or an event at the Crossings. We are glad to hear that you enjoyed the clean cool room. During our summer months we are very fortunate to be high occupancy every day If your travels bring you back please let the hotel know in advance that there are other friends that you would like to be near. We will always do our best to accommodate a guest request. The more advanced notice the better we are able to plan for our arriving guest.
Sincerely,
Megan Conner
Hotel Manager

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475 - 481 of 1,297 reviews

Reviewed 5 August 2014

We stayed at this property for couple of nights to visit LegoLand and couple of other attractions in San Diego. This place is also 20 minutes away from Wild Animal Park.

Property is very clean, rooms specious and location is unbeatable! This hotel has private entrance to the Legoland and even provide a free shuttle (just call the front desk for it) if you want to be picked up from the Legoland.

The private entrance is especially convenient since you get to the LegoLand "from the other end" - if you start your day in the morning you will be practically first in line for the best rides.

Also, the restaurant on premises is excellent as well - we had 3 dinners there (!!) and every day found something new skillfully prepared. They also have Hertz rental on premises and front desk goes out of the way to accommodate you.

And did I mention movie at the pool? We watched a movie (after sunset) with kids, while barmen was making our drinks. Add ice cream on top of that and what more do you want?

  • Stayed: May 2014, travelled with family
    • Sleep Quality
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Thank gfichten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

Stay Here is right! Thank you for the 5 STAR REVIEW! We also believe that we have an unbeatable location for guest visiting the Southern California area. It sounds like the family had a great time on and off property. The Summer Dive-in movies are a must! We have a few weeks left if you want to come back . Chef Carr and the crew at twenty/20 always knock it out of the park. I hope you got to catch some of the live music on Saturday nights. We look forward to many family return visits.
All The Best
Megan Conner
Hotel Manager

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Reviewed 4 August 2014 via mobile

We had the most fabulous time at this resort with the whole family. Rooms are clean and beautiful, staff is helpful and wonderful. Also, what a key location. Don't have enough good things to say about this resort and most definitely can't wait to come back!

  • Stayed: July 2014
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Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

Thank you for the Fabulous review!

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Reviewed 4 August 2014

The private Legoland entrance is worth the price of admission... Hotel is "A" class act, staff friendly and accommodating, underground parking.... rooms clean and had every amenity in case you forgot something (has fridge in room; microwave would be nice) but have one in the "Marketplace" you can use! Food was delicious and room service remarkably fast! The "Dive In Movies" and Saturday BBQ was just another outstanding plus for the property... so even when Legoland closed for the night, the party continued at the Sheraton! Awesome family hotel, not sure how much for the business traveler although seemed to have conference facilities but didn't really pay much attention to that! Shopping easy to get to and only a few minutes from the beaches! We will definitely be repeat customers...

Room Tip: Secon or Third floor w/Ocean View a plus...Bring a fan, not real big on A/C or vents circulating a l...
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
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Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

How about we celebrate 11th Birthday bash at the Sheraton! Thank you for choosing the Sheraton Carlsbad as your destination to celebrate such a happy occasion. It sounds like the family had an amazing time creating lasting memories. We do hope to see you back next year or even sooner if your travels bring you back to the Carlsbad area.

All the Best
Megan Conner
Hotel Manger

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Reviewed 3 August 2014

We were so surprised with the stay of this property. The service was so impressive, everyone was helpful, courteous, and friendly. The property was so clean and beautiful looking. Our room was so spacious, clean, good temperature and new looking. The resort had a special walkway/path to LEGOLAND so we didn't have to line up at the regular entrance. The pool was huge and at the pool side, there were sport activities such as foosball, table tennis and pool. If you didn't want to sit in the sun, there were lots of shaded chairs poolside as well. We didn't get a chance to dine here but the restaurant looked nice. All in all, it exceeded our expectations and was a great experience. We are definitely coming back. Also good location to shopping outlet and restaurants.

Room Tip: The coastal view was worth the extra $$. We were on the first floor but didn't feel that it was...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank AUDREY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

Great Review! We are delighted to hear that the team and the Resort exceed your expectations. As a leader in the hospitality industry it is so important to us to hear form our guest. Thank you for sharing with our followers.
Warm Regards,
Megan Conner
Hotel Manager

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Reviewed 31 July 2014

Well, if you stay in a hotel adjacent to LEGOLAND then what do you expect? Terrific family hotel but an average business hotel. Rooms spacious but strangely stinky - smells strongly of carpet cleaner. Friendly staff but operate at a pace suitable for a holiday but annoying if you choose this hotel for a business trip. Other guests run around the corridors but then as they are kids one has to be tolerant and naturally they all go to bed at about 9pm. Overall location is terrific for Carlsbad and just a couple of miles from the beach which is great for a run or a swim.

Room Tip: all rooms seem OK
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  • Stayed: July 2014, travelled on business
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Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this reviewResponded 9 August 2014

Thank you for taking the time to review the hotel. We are a great Location for those going to LEGOLAND. Or summer month do lend us to be more of a family property due to our proximity. However we have great conference space and can throw one heck of a Gala.

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Reviewed 30 July 2014 via mobile

We stayed here for our sons 9th birthday trip to Legoland and we are so glad we did! The convenience of having our own entrance to legoland without having to fight the crowds in the main entrance was a wonderful benefit. The proximity to the watermark was also wonderful. The only thing the folks staying at the lego land property got was an earlier entrance but friends who have stayed at the lego land property say they don't feel as comfortable because it is so kid centered. The Sheraton is a perfect compromise-the convenience to the park, the warm beautiful pool that showed outdoor movies on the weekends for kids after Legoland closed and rooms that were clean and relaxing for adults was great. The 20/20 grill has a beautiful outdoor gas fireplace that was relaxing for both kids and adults to cap off a long day. My only complaint would be the inconsistent service from the staff at the 20/20 restaurant. The hostesses and breakfast server were very welcoming and friendly. The bartender both nights however was rude and despite very few patrons at the bar took forever to take my order and left me standing forever while he chatted to another customer. When he did take my order it was like he was deigning to do me the favor of serving me a cocktail and he passed me my drink without looking at me. The dinner servers were friendly enough but extremely slow. Overall, however, I would recommend this resort highly for a lego land stay. We would definitely return. Thanks Sheraton carlsbad for an awesome family vacation that we all concur was our best yet!

  • Stayed: July 2014
    • Value
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Thank Blaze40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Dr, Carlsbad, CA 92008-4723
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Carlsbad
#5 Spa Hotel in Carlsbad
#8 On the Beach Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
Price Range: £143 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Situated close to the California coastline between Los Angeles and San Diego adjacent to Legoland California, providing a refreshing retreat in a charming coastal community with restaurants and shopping galore. Onsite we have over 30,000 sq ft of event space for weddings, corporate events and meetings. The perfect location for everything! ... more   less 
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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