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“The GOOD, the BAD, and the WEIRD”
Review of L'Auberge Carmel

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L'Auberge Carmel
Ranked #20 of 25 Hotels in Carmel
Certificate of Excellence
Reviewed 1 October 2011

I really hate to give this hotel a negative review because the staff were very professional, warm, helpful and kind. I would like to thank Matias who was especially gracious and helpful.
My critique of this hotel is with the design. I was given Room 24 for my one night stay. The room has no dresser, there is virtually no place to unpack and put your clothing into drawers. YET...there is a big closet that could easily house a dresser with drawers. There is also room upon two walls where a dresser could go. The room also had no desk or writing table. When room service delivered my dinner they put the tray on my window sill. I guess I was supposed to eat standing up at the window sill...not sure what that was about. There were two tiny little TV tray tables...I put those together and ate my dinner.
The room is dark with dark curtains and dark blanket on the bed..making the room look even smaller and gloomier. Room 24 overlooks a parking lot, yet the hotel was not full that night..why did they not give me a nicer view room? Granted,,,I did not ask for one..and possibly they would have. But still...why not give a room with a better view to keep the guests coming back...if a better room is indeed available.
The breakfast was included in the room rate. So, at breakfast, I was offered coffee or cappuccino.. I decided on cappuccino..and then found out that was 5-6 dollars EXTRA when I went to check out. Granted..my mistake again...I should have asked...but...should I need to ask if the breakfast is complimentary?
I guess if you just want a room for one night and you are one person...ROOM 24 will work. But for the price I want something a little more special, a little more luxurious, and at least a table to eat on when I order room service.

Room Tip: ASK for a room that has a dresser if you want to unpack your clothing.
  • Stayed: September 2011, travelled solo
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4  Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
auberge_carmel_ca, General Manager at L'Auberge Carmel, responded to this reviewResponded 4 October 2011

Thank you very much for staying with us at L'Auberge Carmel. I also appreciate your comments and feedback to your stay. First, I would like to point out that I am happy to hear that our service was to your expectations.

I would like to apologize for your bad experience in our guest room. We are in the process of remodeling our guest rooms and we will take your feedback as a critical part of the remodel process. We hope to have our remodel completed by early 2012.

Our Front Desk staff are here for any guest request and should we have availability, be pleased to move you to a more comfortable room. I hope that the next time you are in the Carmel area that you do look us up again.

Thank you very much and Kind Regards

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Reviews (355)
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263 - 269 of 355 reviews

Reviewed 20 September 2011

Fabulous hotel in a great location, the hotel is old and very quirky !!! Beds are really comfortable and the bathrooms have nice toiletries. We dined in the fine dining restaurant, which was very good, but probably not my style. On our 2nd evening we dined at the hotels sister Italian restaurant that was very informal noisy, good food and a great atmosphere. Would I recommend the Auberge yes for all the above reasons. It is expensive but so is Carmel......

  • Stayed: August 2011, travelled with family
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Thank VALXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

This hotel is the most amazingly quaint place. Very personal and quiet; excellent service. Beautiful courtyard to dine or relax in. Clean and beautiful rooms. The gourmet dining experience in the restaurant is one to never be forgotten! The service is the very best you can get in Carmel! We absolutely loved our stay and will stay no other place when in Carmel!

Room Tip: All rooms would be charming. We stayed on the upstairs level, which seemed a bit more private.
  • Stayed: August 2011, travelled as a couple
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Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2011

This hotel is one of the best hotels I've ever stayed, service is way beyond your expectations, the quality of the food, drinks, cafe etc... is remarkably good, ingredients are so fresh that you can't believe, they have home made bread, mermelades etc... Hotel is managed by very friendly people that knows all your needs, they have one of the best restaurant I've even been. When you leave in your car they leave you water bottles for the road and a present. This guys really know their business. We went for the Motogp event in Laguna Seca and it's really close to the racetrack (25min). Great great service, thanks for all!!!!

Room Tip: Any room is excellent...
  • Stayed: July 2011, travelled with family
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1  Thank Alejandro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

Lovely hotel in a fabulous location. You are walking distance from everything in Carmel but off of the main area so it is quiet. We had an ocean peak room, which I would not do again. There was no way to get even a peak at the ocean and we simply had a room that overlooked the street including the valet stand. Our room also had a lovely sitting area just outside of it in the main courtyard, which unfortunately seemed to be the employee lounge where the housekeepers left their things and took their breaks. We would definitely stay here again but request a room on the second floor with a courtyard view. After reading the negative reviews we were very pleasantly surprised at how lovely the room was, especially the very well appointed bath. The breakfast was more than adequate. The room rates might be a little high for the value provided, but this is Carmel, and we had just come from a horrendous stay at the horrendously overpriced Post Ranch Inn, so this seemed like a real bargain.

Room Tip: Choose a courtyard view on the second floor for a quiet room with the best view
  • Stayed: July 2011, travelled as a couple
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1  Thank DogLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

This is the second time we've stayed at L'Auberge in Carmel, the last time was almost two years ago to the day. We found it very homey, with great service and nice people. We would certainly stay there again and recommend it to friends...

The restaurant is good and we enjoyed the people serving us a great deal, but I think there is some work to do to keep up with the French chef that was there before, but what does a philistine like me know...

Room Tip: Ask nicely
  • Stayed: July 2011, travelled as a couple
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Thank Pablo2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

Downtown Carmel, great location, older but in good condition. Room was nice, comfortable bed, nice bathroom. Excellent service, complimentary breakfast, a little on the pricey side. But, you are paying for location and service. Would recommend.

  • Stayed: July 2011, travelled as a couple
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Thank bhawknine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Auberge Carmel

Address: Monte Verde Street at Seventh Avenue, Carmel, CA 93920
Region: United States > California > Monterey County > Carmel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Carmel
#5 Romantic Hotel in Carmel
#5 Luxury Hotel in Carmel
#12 Family Hotel in Carmel
Price Range: £288 - £586 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — L'Auberge Carmel 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Built in 1929, the European-style luxury hotel is located just four blocks from famous Carmel Beach and an easy stroll to the village's numerous art galleries, shops and restaurants. Major renovations have transformed the hotel's 20 guest rooms, entrance and landscaped courtyard into a romantic Carmel setting. Luxuriously romantic, the Carmel hotel was created for adults to relax, rejuvenate and nurture relationships—the perfect Carmel escape getaway. The interior decor of guest rooms is rich and pleasing, warm jewel tones accent the quaint charm of the architecture. Individually designed guest rooms feature the finest fabrics and linens, enlarged bath areas with radiant floor heating, some with soaking tubs. It is one of Carmel’s few full service luxury hotels offering valet parking, room service and highly personalized guest services. The highlight of L'Auberge Carmel is its intimate 12-table restaurant, Aubergine, featuring a 4500-bottle wine cellar. It is the passion of Executive Chef Justin Cogley. All accommodations include a sumptuous continental breakfast. ... more   less 
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Also Known As:
l`Auberge Carmel Hotel Carmel

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