Although Expensive...this was for Our 25th Wedding Anniversary & well worth it!! Love the Wood burning Fireplace we had in Our Room!! Beautiful Balcony area & View!! Hope to return again someday soon.More
- Free Wifi
- Free Parking
Although Expensive...this was for Our 25th Wedding Anniversary & well worth it!! Love the Wood burning Fireplace we had in Our Room!! Beautiful Balcony area & View!! Hope to return again someday soon.MoreShow less
Thank you for the great review! We are so happy you decided to visit us for your 25th anniversary and we sincerely hope you will visit us again.
The setting is phenomenal, the welcome at the valet excellent. Our room was down by the pool, on the upper level, very private and with an incredible view and a welcome pre-laid log fire that lit easily for the cold of the evening. But why no sockets in the bedrooms to charge in this day and age? Why was the blind cord broken and left lying on the floor if the room had been checked? No shelves in the bathroom. The lady running the dining room was frankly pompous and condescending but the waiting staff and sommelier were great. But why did it take 20 minutes to get a glass of iced water? Why did we wait an hour for the first course? Table service seemed haphazard - our neighbours arrived after us but they got iced water quickly. The lounge with the views had been taken over by sales people selling time shares in the morning so you could not sit and enjoy it. I'm being picky because of the price - e.g. $10 to get a glass of milk sent over. The notice on the reception desk says the hotel is being sold - perhaps the new owners will fix the problems because 99% of the team are really great and the place deserves a great future. It just needs a manager and some money.
Thank you for the great review. We're so happy that you enjoyed the wonderful location as well as the warm welcome from the valet. We sincerely hope you'll visit us again soon and we appreciate your feedback.
Just returned from a two-night stay at this hotel. We used Hyatt cash and points and still paid $150 a night plus 10% in taxes and a $22.10 "resort fee." I would have felt totally ripped off if I had actually paid full-price. So, the good, the bad and the ugly:
Good; spectacular views, relatively quiet units, very accommodating housekeepers, comfy bed,
attentive and efficient valet parkers, spacious deck, real wood-burning fireplace; complimentary chocolate-dipped strawberries and a bottle of Proseco as it was our anniversary.
Bad: unseasonably hot day and no a/c, no way to trap errant breezes; fan from housekeeping didn't help much! hugely overpriced menu and in-room dining; no pool towels when I looked and nobody to ask for one; one of two concierges to whom I spoke about Carmel restaurants was indifferent bordering on annoyance.
Ugly: stained carpeting; banged up furniture, uncomfortable pillows, shabby-chic is totally unacceptable in this supposedly quality property, re-decorating seriously needed.
Yes, it's a high-end hotel and prices reflect that from rooms to restaurants, but you can do better in town. If you have a "deal," such as points or cash/points, it's worth it. Otherwise,
Kudos to some of the wonderful staff who provided excellent service at check-in (Jessica?), at the valet park and room orientation (Ken) and other valets without exception...very attentive.
They do encourage a look at their timeshare Residence Inn by providing a $99 per night x2 voucher for use within a year. We passed. We had stayed here many years ago and at that time it truly deserved and lived up to its rep. Sorry to say not anymore. Very average.
We appreciate your review… It helps us to see what you enjoyed as well as where we can improve and we appreciate your feedback. We sincerely hope you'll visit us again and we thank you for taking the time to review our property.
Splurged to celebrate on our honeymoon, and what a disappointment. The service in the two and three star hotels we stayed in previously was better than our experience in this supposedly four star hotel. No towels at the pool.....had to go ask for them to be replenished. No sockets in the bedroom to charge anything....had to disconnect the tv crawling behind the cupboard to plug in the phone charger. No a/c when it's 80 degrees in the room, and when they bring you a fan, you need to crawl behind the tv cupboard again to plug it in. No outdoor drinks or dining to watch the sunset.....on the California coast??? Staff very helpful when you track them down and ask for what should have been provided in the first place, like a drink at the bar, check after dinner etc. This was a waste of money which would have been better spent at an establishment which valued our custom. The hotel seems to have lost its way. It's trading on its view and has forgotten what hotels are supposed to be all about.
Thank you so much for taking the time to review our property. We're so happy that you enjoyed the wonderful location and sorry to hear that you were disappointed with your room. We appreciate your review as it helps us to see what you enjoyed and where we can improve. We sincerely hope you visit us again.
We stayed here in April 2014 for 2 nights in a two-level "oceanview townhouse" suite. Our room was in a building two over from the main building (very convenient). We had booked through American Express Fine Hotels & Resorts and paid over $600 per night so we had high expectations. Here is the rundown:
- Stunningly beautiful location. Clearly the main draw...
- Extremely attentive staff and unlike previous reviewers, I was not approached for a timeshare presentation (thank goodness). Kudos to Mohammed from the staff who really stood out making our stay special.
- Great restaurants (we had breakfast two days in the less formal restaurant, and one dinner at the amazing Pacific's Edge upstairs).
- Cute little gift shop with lots of "history" outside of this historic hotel.
- Town home was very nice. It was hard to find a lot of info on this beforehand so I will describe more at the end of the review.
- Excellent internet service
- Glass of wine at check-in was a nice touch
- Expensive. I am not sure I would do this again at this price bracket.
- Hotel did NOT honor the Amex Fine Hotels early check-in at Noon. This messed up our days plans as this is a perk of the program that was very important to us. The hotel acted like it didn't exist - we had Amex call the hotel and they still didn't acknowledge. We had to rearrange dinner plans in Bug Sur as a result last minute offsite as we couldn't shower and get ready and get there on time on account of the room not being ready when we arrived at 2pm (early check-in with Amex FH&R is Noon).
- No spa on site. This was most surprising..a hotel in this price range and luxury range...we ended up going to their sister property in Monterrey to get spa treatments and were disappointed we had to leave the property for this.
- Concierge was a bit snarky when she was helping us arrange the spa appointments at their sister hotel.
- Property does show it's aging and the bathrooms in particular were not as clean as I would hope for in a resort of this level. Visible dirt and dust on the floors and walls.
- While we were never solicited, the entire lobby is consumed by timeshare associates and customers. It was loud and annoying for a retreat like resort like this...the timeshare people need to go somewhere else as it gives a horrible first impression of the resort.
About the room:
- Spacious, two levels with living room on the entry floor with balcony and fireplace and sofabed, flat screen TV with DVD player, dining room, and fully equipped kitchen and bathroom. My family found the couch more comfortable to sleep on than the sofabed inside it. Binoculars provided to which was a nice touch. They also replace the firewood each day which is a nice touch, and they sell smores kits in the gift shop which we partook of.
- Lower level was the bedroom are with an extremely comfortable Hyatt Grand bed, flat screen TV, JACUZZI TUB with sliding doors to open or close the room to the bathroom area, and separate bathroom and shower and closet area. Also had a window (not balcony or sliding door) that overlooked the ocean, but no where near as nice a view as the balcony upstairs.
- There aren't a ton of high luxury choices if you want to stay in this area. You either spend your mortgage payments at the Post Ranch Inn (which we had dinner at), or you get with something more like Hyatt Highlands. We would consider returning here but not for over $600 per night as we did this time. And I will admit the situation and check-in did leave me annoyed that they connect with Amex on a hotel benefit program and then do not honor one of the key benefits.
Thank you for taking the time to review our property. Were so happy enjoyed the beautiful location as well as the attentive service. We are so sorry about the trouble regarding your check in time. We sincerely appreciate the feedback and hope that you will visit us again.
This hotel is fantastic! The views are amazing. The service is outstanding and the beds are the most comfortable beds that I have slept in at a hotel. The rooms are spacious and have a very homey feel. Each has a fireplace and a full kitchen.
I would definitely recommend and definitely stay here again. One negative: both restaurants on the premises are too expensive, which forced us to have to leave each time we wanted to eat.
We are so happy you enjoyed wonderful service and the beautiful property. We sincerely hope you will stay with us again!