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Hyatt Residence Club Carmel, Highlands Inn
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Reviews (1,206)
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Reviewed 28 May 2014

Sorry to say, we stayed at The Highlands Inn, Carmel, CA years ago and had the best time ever! However, they recently sold out to Hyatt and things have changed. The rooms are still very nice and service is good. BUT - most of the rooms are now condos for sale and not available for guests as hotel guests. SO, the nice rooms are not available. The only rooms you can get as a hotel guest is right on the road - very noisy. Instead of sitting on your deck admiring the beautiful sunsets, you are thinking - gosh this traffic is awful while inhaling fumes. Other rooms not on the road are by the pool, so these are better, but you still have a "lesser" room than we experienced before Hyatt made this into ownership condos. And yes, let's not forget the sales pitch to buy when you get there!! And these rooms are not inexpensive. Cannot recommend this place anymore.

Room Tip: Try to stay up higher than the pool (away from the road). You just won't be happy if you are by the road. Even with ear plugs, my husband had a hard time sleeping.
  • Stayed: April 2014, travelled as a couple
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3  Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded 9 June 2014

We are so sorry that you did not enjoy your stay with us. We appreciate your feedback and will look into your comments. We sincerely hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

For a romantic getaway this is the place! We enjoyed a gorgeous suite that featured a large private terrace with an unobstructed ocean view from Point Lobos to the horizon, spa jetted tub for two (also with commanding view), wood burning fireplace, full kitchen and a bed with heavenly linens and down comforters. Room was beautiful, appointed with glass, wood and granite that blend so nicely into this breath taking location.The fine dining options at the hotels amazing restaurants are also offered en suite. Memories that will long be cherished make us eager for our next opportunity to return!

  • Stayed: March 2014, travelled as a couple
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1  Thank PanacheProductions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded 9 June 2014

We are so happy that you enjoyed a wonderful romantic getaway at our beautiful hotel. We sincerely hope you will visit again soon and thank you for the excellent review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

My husband's 4th time to golf Pebble Beach Golf Course, our second time to stay in Carmel. This hotel is lovely. Staff very courteous, but mainly, come for the views! Light a fire in your personal fireplace in your room (that the staff readies for you each day), and enjoy your view from your balcony of the beautiful Big Sur coastline..Also, don't miss cocktails at sunset in their lounge...gorgeous! Close drive to town of Carmel...just a beautiful trip. Scenery is spectacular!!!

Room Tip: Choose ocean view room!
  • Stayed: May 2014, travelled with family
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Thank travelhappystana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded 9 June 2014

You're happy that you enjoyed the beautiful views as well as some of the local golf attractions. We appreciate the wonderful review and hope you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Property is definitely showing its age and the need for renovation is apparent everywhere - fixtures, furniture, and facilities don't always work or are broken. But the staff is superb, going out of their way to fulfill requests. PE has unbeatable views for dining, especially the outer tables by the windows. Pricey but locale is priceless. Now if only they would update and modernize the property to match the locale's standards...

Stayed: March 2014, travelled with friends
Thank CulturedBacillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded 9 June 2014

You're so happy that you enjoyed the wonderful views as well as the great location and friendly staff. We appreciate your review and sincerely hope you'll visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

Although Expensive...this was for Our 25th Wedding Anniversary & well worth it!! Love the Wood burning Fireplace we had in Our Room!! Beautiful Balcony area & View!! Hope to return again someday soon.

Room Tip: Ocean View Room was around $450
  • Stayed: June 2013, travelled as a couple
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Thank A Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarmelHighlands, Manager at Hyatt Residence Club Carmel, Highlands Inn, responded to this reviewResponded 22 May 2014

Thank you for the great review! We are so happy you decided to visit us for your 25th anniversary and we sincerely hope you will visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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