Stayed for a single night as part of a short 7 day driving tour of Highway 1 from San Francisco to Carmel and back. The location of the Normandy Inn is great, being within walking distance of the beach, while still in the main hub of the town where all the cafés, bars and restaurants are.
The hotel looks cute from the outside, and the lobby/ reception has a nice chill out area with comfy chairs around a fireplace. Complimentary beverages ( tea/coffee/cream sherry ) are available to guests in this area.
Our Queen Room was 'ok', although the air conditioner was quite noisy and the TV was at least a decade old, but it worked fine. The off street car parking was also well located and appreciated.
From this point it goes downhill though. Of the 3 staff we interacted with none of them seemed friendly or welcoming, culminating in the checkout where the gentleman managed to conduct the whole process without once making eye contact. When we asked advice on restaurants we were told "For a 'super salad' go to 'Merlots' 2 blocks away". We took the recommendation and had to endure an extremely bland and overpriced chicken Caesars salad and a burger and fries that probably wouldn't have passed a quality check at McDonalds.
But the highlight....or should I say 'lowlight' was the hotel breakfast. Advertised as a 'Deluxe Continental Breakfast' which fell well short of our expectations( no sliced fresh fruit, cold meats or cheese). And being that there were no staff present in the dining room throughout our 'breakfast experience' we thought the sign saying 'Tips Welcome' next to a collection basket was rubbing salt into the wound somewhat.
In summary, liked Carmel, but would be looking for a different place to stay if we return.
- Official Description (provided by the hotel):
- Tucked into a corner of Carmel-by-the-Sea and surrounded by blooming flower gardens The Normandy Inn is a beautiful experience. The historic Normandy Inn exudes Old World European charm and is located just three blocks from the white-sand Carmel Beach. ... more less
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- Also Known As:
- Normandy Hotel Carmel
- Normandy Inn Carmel