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“A little bit of heaven--wonderful managers & great location”

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Best Western Carmel's Town House Lodge
Ranked #15 of 25 Hotels in Carmel
1 review
“A little bit of heaven--wonderful managers & great location”
Reviewed 20 August 2014

JD and his lovely wife are outstanding hotel managers in every way--sweet, helpful, and always patient. The hotel is located right in the middle of Carmel, near great restaurants and shops, and the rooms are very nicely decorated and the breakfast is perfect. I have already booked again for next year.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 285wendyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Dear Guest, Thank you for giving us a 5 star review. We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and delicious food and we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so we can make your stay even better
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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659 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Melbourne, Australia
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014 via mobile

The hotel is very central to restaurants, shops and easy walking distance to the beach. The hotel room was comfortable, clean and the bed was good too. The breakfast was okay and served next door to the hotel. The staff were polite too. As we only spent 1 night at this hotel, it was good for a stop over between Santa Barbara and San Francisco. Would I stay again, probably

Stayed July 2014, travelled with family
Helpful?
1 Thank Kerrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2014

We stayed here for one night during our stop between SF and LA. Carmel is kind of a sleepy town with not much to do. It was OK for only one night. THe hotel was just OK. THe rooms are set up like a motor-in. Hallways are at the exterior. We chose this hotel because the room was big enough for 4. 2 adults and 2 teenagers. THe room was fairly clean but the bathroom was really small.

  • Stayed August 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank ERPRNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2014

I was in the Best Western for one night - and that was more than enough... The good thing: the staff was really friendly and helpful and the room was large. But that's it! The mattresses are worn out and you can see that the hotel is already something getting old... Also the bathroom was not really clean! Spend a few more dollars and book a little better hotel!

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sascha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 July 2014

This hotel offers good value for a classy area. The rooms have a fridge, parking is close to the rooms. It s an day walk to the elegant shops and galleries nearby and a short stroll to the beach . We needed two rooms with a queen and two singles at a reasonable price . Not many places here offer this. Free wifi and parking, good service . I would come here again and stay longer next time. The rooms are not all sound proof so we had to wait for next door to be quiet in order to fall asleep.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rashelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
Level 6 Contributor
581 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 11 July 2014 via mobile

My family stayed here two nights while driving down the coast. The room was clean and in a good location. The staff was super nice. The free breakfast was pretty weak and there was no guest laundry facilities like we were told. The pool was just an oversized bathtub. It is a pleasant 10-15 minute walk to the beach. Overall, it was a nice hotel but expensive for a Best Western, but it is Carmel and EVERYTHING is expensive there!

Stayed July 2014
Helpful?
Thank WildHaireHiking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona del Mar, California
2 reviews
Reviewed 10 July 2014

I come to Carmel at least 5 times a year and this is my favorite hotel. You cannot find better management in the town as the staff will go out of their way to help in anyway to make your stay enjoyable. Walk to the beach, walk to fabulous restaurants and shopping, and parking. Home away from home, love JD the manager.

  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCarmelsTownhouse, General Manager at Best Western Carmel's Town House Lodge, responded to this review, 16 October 2014
Dear Guest, Thank you for giving us a 5 star review. We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and delicious food and we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so we can make your stay even better
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Carmel's Town House Lodge

Property: Best Western Carmel's Town House Lodge
Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Region: United States > California > Monterey County > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Carmel
#16 Romantic Hotel in Carmel
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Carmel's Town House Lodge 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western

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