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“Can't wait to return, but...”

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Carmel Valley Ranch
Ranked #2 of 25 Hotels in Carmel
Certificate of Excellence
No. Cali
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Can't wait to return, but...”
Reviewed 18 June 2012

I must say that while driving through Carmel down the winding roads, my first thought was, "what is everyone talking about?" I didn't think the surrounding area was very attractive, compared to our gorgeous Sierra Nevada Mountains. But then, we arrived at the Ranch, and my opinion changed. It is beautiful, well-manicured and maintained. But then, at the top of the hill, all of a sudden amongst of all the oaks, there were tens of thousands of moths, swirling about in broad daylight. An employee said it was some 5-yr occurrence, okay, mother nature at work. We checked-in to our room. Very nice, spacious room. We were in a room on the end, but in overlooked the parking lot---uggh. I guess it ended being fine, because we didn't enjoy the decks anyway because the moths were so obstructive. Back to the room, love the bottled water, snacks, and especially the Keurig coffee maker. 2 fireplaces, 2 flatscreen TV's, and the most comfortable hotel bed my husband and I have ever slept on (we have a Temperpedic at home). Unfortunately, the tile floor in the bathroom is very cold (we are used to heated floors at home). We did not have a robe or slippers in our room (our friends told us about this on the last day---too late). I think more detail needs to be paid to cleaning, ie: the remote, telephone and windowsill---I took a bath and it had 2 dead moths and quite a bit of dust on it when a pulled back the shutters. I loved the shampoo and other toiletries. My husband golfed and said he had a great time with his friends. The clubhouse has wonderful locker rooms that are nicely appointed. Nice pool area and hiking trails. The fire-pit area gets really crowded at night, couldn't find a seat, never got to do the S'mores thing, ended up inside at the bar. The food we had was delicious at all times. Who doesn't love Roxy the resident Bulldog? I would love to come back again with my kids, I would just make sure to have a different room and hopefully the moths would be gone!

Room Tip: Do not stay in Suites 120, 121, 122, or 123 unless you want to look at the parking lot and be close...
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  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank NoCali-momof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Carmel Valley Ranch, responded to this review, 22 June 2012
Thank you so much for your review and most of all thank you for highlighting what you love about our property as well as what we need to improve on. We apologize about the moths. They come every few years for a couple months. It seems to be the tradeoff for having beautiful oak trees, every once in a while we get oak moths! Also, your comments regarding the room have been passed on to housekeeping. Thanks for the compliments on the food. It’s one of our specialties! Sincerely, Melanie Cooke, Director of Revenue Management
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Traveller tips help you choose the right room.   Room tips (288)
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English first
Glasgow, United Kingdom
Level 6 Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 June 2012

Coming from Scotland we are used to beautiful lush green scenery but I can only add that when we arrived at Carmel valley Ranch we realised that we were in a special place, it was truly beautiful we were surrounded by such wonderful wild life right outside our window wonderful it was so peaceful that we just stayed there and truly relaxed we had dinner on three occasions in the ranch itself the food was exquisite service fast we had steak on two of the evenings which was cooked to perfection really an elegant place our waiter was called Antonio and he was extremely friendly we actually were the last to leave.I would go back in a heartbeat as it was peace personified loved it !!!Marion Davren

  • Stayed March 2012, travelled solo
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Helpful?
1 Thank Marion439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 8 June 2012
Thank you for your review! To have our hills compared to Scotland is truly a great compliment. We are also thrilled you enjoyed your dining experience. I will share your feedback with Antonio personally. Sincerely, Melanie Cooke, Director of Revenue Management
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Chicago, Illinois
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2012

This hotel is nice! Out of the way, about 15 min to town. Went in late May, lots of fog! Not too warm either. Property is nice! Lots of moths everywhere! Saw deer and turkey around the hotel. Short walk to lobby and pools (adult pool), hiking trail was nice. Little things about this place I found not great (due to the price). Never got more shampoo or conditioner brought to our room. Moths are everywhere and get in when you open the doors. When we got there they upgraded our room.... to a room with a view of another building. No view of the property. Also when we booked said breakfast for 2 each day. They don't really do that, instead you get a credit to use at the restaurant each day (the credit was usually enough to cover breakfast for 2). Other than those little things.... this place is nice!

  • Stayed May 2012, travelled as a couple
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Helpful?
2 Thank 4girlsandamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 8 June 2012
Thank you for sharing your thoughts. We appreciate you pointing out the little things. You had a number of great suggestions and our staff always appreciates the feedback. We look forward to making your next stay flawless! Sincerely, Melanie Cooke, Director of Revenue Management
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Los Angeles
Level 6 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 May 2012

It was a beautiful room affording great views of the valley with a fireplace and separate living room. My husband and our baby stayed in one room with my mother in the same room next door...perfect. Their swimming pool is quiet, relaxing and pretty. (pool next to dining room) You need to drive to your room as the resort is sprawling but on the way up you'll see deer grazing.

I had the best burger at the pool (family pool) which I ate day and night. A convenient drive in to Carmel village for dinner. It was a lovely stay.

  • Stayed September 2011, travelled with family
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Helpful?
1 Thank Bordeaux&castles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 8 June 2012
Thank you for your review highlighting the many special facets of the The Ranch. Our all-suite property allows families to enjoy each other’s company without being too cramped and we thank you for your feedback! Sincerely, Melanie Cooke, Director of Revenue Management
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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2012

Most hotels are put to the test during a high occupancy 3 day weekend. Carmel Valley Ranch soared during our Memorial Day weekend visit. Any small problem was immediately handled with great courtesy. We were truly amazed that when asked if anything could be done to cover the small skylights where my 2 kids (age 15 & 20) were sleeping, someone actually went on the roof to cover them!!! Bottled water and snacks, at no charge, were in the room when we arrived. The management/ownership certainly aimed to please.
As a first time visitor, I was impressed with the great ambiance in the lobby--the new decor, the fireplace, the Illy coffee and cake, the soft music, the view of the magnificent trees and sleek pool area through the large glass windows. The swing pictured in the resort's logo is real and a metaphor for the carefree way one feels walking around the lush grounds and trails. We even saw deer near our room.

.

  • Stayed May 2012, travelled with family
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Helpful?
1 Thank Sylvia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 8 June 2012
Thank you for your awesome review! We like to go the extra mile for guests and really appreciate the positive feedback. Thanks also for your comments regarding our logo. We worked hard to make sure it was truly representative of the property. Sincerely, Melanie Cooke, Director of Revenue Management
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Sonoma, CA
Level 6 Contributor
142 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 30 May 2012

I stay at hotels at least monthly and have for a few years. From beginning to end, this resort impressed me beyond all others. When you arrive you are greeted at the security gate. After they confirm you are a guest, you are passed through and they call up to the front desk to announce your arrival. Every single person for my entire three night stay went above and beyond to be sure that there was nothing else they could do to make my stay better. The rooms are arranged almost condo style. In sets of four-plexes.

The rooms themselves are suites. You walk into a very nice living room with a couch, chairs, desk, flat screen tv, coffee service and snack pack. (Snack pack was Sun Chips, granola bars and apples. I do not believe this is restocked during the stay.) There is also bottled water that is free of charge and restocked daily. The bathroom was beautiful. Large tub and separate large shower. Amenities are awesome and restocked every couple of days. Two bottles of water in the bathroom as well and are restocked daily. Nice robes are provided. My bedroom had two full beds. Very comfortable with reading lights at each side of both headboards. The bedrooms have electric start fireplaces and flat screen tvs. (My fireplace started right up. I set it to turn off after 30 minutes, but that didn’t seem to function correctly.) The bed was very comfortable. Silly as it sounds, one of my favorite things was the throw blanket at the bottom of the bed. It screams naps time! Wonderful decks with furniture to sit on provide great views right off the bedrooms.

The resort will shuttle you from different areas of the resort. The drivers arrived quickly and were very friendly. Although I didn’t eat at the restaurant, all of our meals for the three days were catered by the resort. The food was absolutely incredible!! So hard not to over eat! Catering staff was terrific. They turn on fire places outside around the main building at night. It was great to sit outside and enjoy a glass of wine fireside. They have smore time in the evenings as well. How fun is that?!

Would I go back? I sure hope so!

Oh...to be fair. It was oakworm season. I guess this happens in the area every few years. There were caterpillar type critters ALL OVER! The staff worked very hard to keep them at bay, but the resort is surrounded by oak trees. Not a big deal really.

  • Stayed May 2012, travelled on business
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Helpful?
2 Thank lovingsonoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 8 June 2012
Thank you for your spectacular and extremely thorough review! It’s great to know that our staff is scoring high marks with a seasoned traveler like yourself. We look forward to your next stay. Sincerely, Melanie Cooke, Director of Revenue Management
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Washington DC
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2012

We planned to spend a few days at Carmel Valley Ranch as part of a trip from LA to San Francisco. We were looking forward to a few days of relaxing and playing golf. The photos on the hotel website are beautiful and we were expecting a laid experience at a place with a little bit of luxury but not too fussy.

Our stay started out great. They had champagne and strawberries waiting for us in recognition of our wedding anniversary. Thank you! Our room was nice - but nothing special. (note - the bathroom floor is stone and was freezing cold! Ordinarily this is not something that I would write about - but these are the kinds of details that you would expect to be addressed at a place of this caliber.) We played golf for 2 days and enjoyed the course. It is short (not too many par 5s) but fun and very scenic. The golf course staff were friendly and nice. I wish we could have said the same for the other guests - but they were rude and snooty. We definitely did not feel welcome and debated about playing a second day vs going to another course. Perhaps it is a generational issue (we're in our 40's and everyone else playing seemed to be retirees).

We also had an odd experience grabbing lunch after golf the first day. They were power-washing the patio and no one could be bothered to let us know when we walked in, or point out a place where we could eat without having the noise and spray interfere with our lunch, etc. I understand these things happen and maintenance is a part of the day-to-day - but it just felt weird. We moved our seat twice because we didn't know what was happening, where they were going to wash next, etc. A simple "welcome, glad you're here, you may want to sit down by the pool until we are finished cleaning the patio" would have been sufficient.

Maybe we'd come back to play the course, but I don't think we'd return to stay.

  • Stayed April 2012, travelled as a couple
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Helpful?
3 Thank vacagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
831-625-9500, Manager at Carmel Valley Ranch, responded to this review, 1 June 2012
Thank you for your review. At Carmel Valley Ranch we take guest satisfaction very seriously. Please accept my sincere apologies about the pressure washing. The staff should have informed you of what was happening. We usually alert our guests to routine maintenance on the property, particularly if they will be affected by our actions. This clearly did not happen in this case and I apologize. Rest assured that I have shared your comments with our team here at The Ranch. We look forward to making your next stay flawless.
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Additional Information about Carmel Valley Ranch

Property: Carmel Valley Ranch
Address: One Old Ranch Road, Carmel, CA 93923-8579
Phone Number:
Region: United States > California > Monterey County > Carmel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Carmel
#1 Luxury Hotel in Carmel
#2 Romantic Hotel in Carmel
#6 Family Hotel in Carmel
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Carmel Valley Ranch 4*
Number of rooms: 144
Official Description (provided by the hotel):
Stunning and relaxing, our elegant Carmel Valley resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more   less 
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Also Known As:
Carmel Valley Ranch Hotel Carmel
Carmel Valley Hotel
Carmel Valley Resort

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