Considering the reviews of this property I was expecting more. Check in went fine, no explanation of the property, but someone to lead us as to where to park. The room was large, but in need of some repairs. The walls are paper thin, and the people with the stomping child next door for two days really got on my nerves. Had to call maintenance twice to fix the fireplace, the pilot light would not stay lit. At these prices everything should be in working order in the room. Unfortunately, we were staying over Easter break, our mistake, numerous children with no parental supervision in the dining room. We ate in the bar so we could have some as semblance of quite. Either these people left their nanny's at home, or they have no regard for other guests. Hotel management does nothing regarding rude children. Our last night after an early dinner, we could not get into our room, because our room keys no longer worked. My husband had to drive to the office to get new keys, while I was freezing outside. We were informed it would take 20 minutes for them to get the keys to us. Not great service as far as I was concerned. I believe when spending well over $500 per night, it should have been a much nicer place. Probably would not go back.
- Official Description (provided by the hotel):
- Stunning and relaxing, our elegant Carmel Valley resort is abundant with the natural beauty of Northern California, offering intuitive service and memorable experiences in a striking venue. Savor incomparable comfort, breathtaking vistas, and a delightful array of activities at Carmel Valley Ranch. ... more less
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- Also Known As:
- Carmel Valley Ranch Hotel Carmel
- Carmel Valley Hotel
- Carmel Valley Resort