My husband and I stayed here 13 years ago and we revisited this past week with our two small children. We paid $449 for a garden patio room with 2 queen beds. It is a beautiful location with gorgeous gardens but feels cheapened now... the extra touches all gone and replaced with cheap versions. The best part about the hotel is it's 2 blocks from the beach, but we remember it to be a 5 star service for a 3 star price - now its the other way around. There are so many places in Carmel - next time we will go elsewhere. I have NEVER written a review - but feel compelled to after our visit.
Check-in was 4pm and we arrived after a 4 hour drive with 2 little ones 30mins early to be told our room wasn't ready and we should "go to the beach" or something. The front desk staff were slow and some had a snooty attitude. Another customer was complaining at the same time his room hadn't been serviced for 2 days. We returned at 4.15pm and our room still "wasn't ready", but eventually got in by 5pm.
There is now no room service at all, the restaurant barely operates. We "discovered" the champagne brunch after our stay - no-one told us about it & for dinner was a selection of about 6 small plates. We were "told off" for our children being in the restaurant/bar area and trying to sit on the bar stools while we looked at the menu to see if we could eat there even thought there was no-one else there!
We tried one day to go in the pool - IT IS NOT HEATED - and absolutely FREEZING. My kids ran around the patio area at the back barefoot and one narrowly missed a large piece of broken glass next to one of the bench seats.
The room was boiling hot at night - but there was no air conditioning, we were told to just leave our windows open ...
We were woken at 6am by drilling on the property next to our room.
Dividing our rooms with next door were plants in black plastic pots that were starting to die - a small thing but just wasn't expected here...
We made the most of it but for the $$ spent it was a definite disappointment.
- Official Description (provided by the hotel):
- La Playa Carmel is a 75-room historic luxury boutique hotel, newly restored to preserve its turn-of-the-century charm while updating it to modern-day standards. Located two blocks from the beach and village shops, art galleries and restaurants, the hotel is situated in the heart of Carmel and anchors its most prestigious residential neighborhood. The grounds encompass meticulously tended gardens, intimate patios, secluded courtyards and a tranquil terrace swimming pool. ... more less
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- Also Known As:
- Hotel La Playa
- La Playa Carmel Ca