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Holiday Inn Express Cathedral City (Palm Springs)
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Reviews (295)
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All reviewsgas stationpalm springspool areacinnamon rollstwo queen bedsgreat hotel for the pricestrip mallbusiness centerneeded a place to staybreakfast includedspacious bathroomadjacent roomsbreakfast roomyogurtclean hoteljoshua treequiet location
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Reviewed 23 April 2012

We stayed at Cathedral city for one night to take the kids on the sky train to the top of the mountain which is well worth the trip and to visit Joshua Tree park which is also really interesting.
The hotel is okay, but nothing more. Room okay, pool okay, view of the mountain nice, free breakfast okay, free parking good and easy access, staff not very friendly - hardly any eye contact, but generally it did what we hoped and it was a place to stay the night.
I think 3 (average) is fair as the staff didn't raise up what is an average hotel, no reason not to stay there unless you are thinking of more than two or three days, when it might start getting on your nerves.
We actually thought Palm Springs would cut down the journey to Las Vegas, but the sat nav / GPS brought us a long way back towards LA so it really didn't save any time at all, so don't make the same mistake we did just looking at the atlas map.

  • Stayed: April 2012, travelled with family
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1  Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this reviewResponded 24 April 2012

We value your comment and I want to thank you for sharing your overall hotel experience. I would like to apologize that you did not find our staff friendly. It is our goal to meet every guest's expectation, and it is comments like yours that help us improve.

If you are travelling by car, Las Vegas is close to four hours away from the hotel. We hope to be of service on your next trip to the area.

Yours sincerely,

Andrew Kim

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Reviewed 19 April 2012

This was a nice Holiday Inn with a friendly, but it was still a bit pricey. The rooms were spacious. The bathroom was large with a sink and counter. No flat screen tv. We did laundry three times and the desk always gave us quarters. They also had a decent breakfast.

Stayed: April 2012
1  Thank smithal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this reviewResponded 24 April 2012

Thank you for taking the time to share your experience. I am glad that you enjoyed your stay with us. We will be going through renovations this summer, and hope to see you again soon!

Yours sincerely,

Andrew Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2012

Let’s start off with the plus side, the check in was very quick and the person that check us in was very nice. Now let’s talk about the room, the beds where or old when my wife sit on the side of one, the matters slope down like a bowl of jelly. The box frame was broken and the mattress was shot. The AC is just under the window, but the curtness hangs over the AC vent. So I went to the office, No one can help me; the manager is gone over the weekend. That said he will can me back when he gets in on Monday. I called him on Tuesday and asked about the room. The room was $253. For one night, he returned $40. He said he is only the manger the owner make the final decision. I have tried twice to talk with him, no one will call back. Overall rating TERRIBLE go somewhere else.

Room Tip: Don't stay here.
  • Stayed: April 2012, travelled as a couple
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2  Thank gd l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this reviewResponded 18 April 2012

Thank you for choosing to stay at the Holiday Inn Express in Cathedral City. We apologize for the inconvenience you experienced during your stay. We have the maintenance staff and assistant managers working over every weekend to assist our guests with their needs. Regardless, I am sorry to hear that we were not able to meet your expectations during your stay.

Our maintenance staff works diligently to address unusual occurrences, such as the mattress problem you experienced. It is comments like yours that help us improve. It seems like the manager has already taken action to compensate for your difficulties.

Once again, I apologize that we were not able to meet your expectations during your stay.

Yours sincerely,

Andrew Kim

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Reviewed 9 April 2012

It's just a regular hotel room, nothing special. Room was kind of dusty and we had a view of the roof of the car park over the lobby. Not in the nicest area, it's behind a Jiffy Lube and gas station. However, it is only minutes to Palm Springs and Rancho Mirage. The a/c unit and the refrigerator were very noisy.
Good breakfast and the pool area was very nice. It is a good size pool but not heated so it the weather is only in the 80's or so, the water is cold. It also has a laundry facility. Rooms were quiet.
Can't say enough about the front desk staff, they were very nice and helpful.

  • Stayed: April 2012, travelled with family
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Thank JSScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this reviewResponded 11 April 2012

We value your comments and I want to thank you for sharing your experience. Our hotel's goal is to provide great service and exceed our guests’ expectations. I apologize that we were not able to make your stay feel special, but we hope to improve with everyone's feedback.

I am pleased that you enjoyed the complimentary hot breakfast and the newly renovated pool area. The pool is heated and is set around mid 80's, which is the average temperature for pools in this area. I will pass on your kind compliments to the front desk staff. We hope to be of service in the near future.

Yours sincerely,

Andrew Kim

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Reviewed 4 April 2012

Booked two nights while in town for business. The room was very clean and well maintained. Wireless internet service was very slow but free. Breakfast was much better than averaging including hot items (eggs, bacon, pancakes). Overall a very good hotel within walking distance of food. Front desk staff was friendly and efficient. No problems with the room or billing.

  • Stayed: March 2012, travelled on business
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Thank Hiker-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew K, Director at Holiday Inn Express Cathedral City (Palm Springs), responded to this reviewResponded 6 April 2012

Thank you for taking the time to share your positive experience. Wireless internet service depends on the number of people using the internet at the time. Regardless, I will check with the internet service provider to see if there is anything we can do to improve the internet speed.

We hope to see you again in the future.

Yours sincerely,

Andrew Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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