We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Solid Rooms, GREAT Front Desk Person, Excellent Breakfast”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Holiday Inn Express Cathedral City (Palm Springs)
Ranked #4 of 7 Hotels in Cathedral City
Certificate of Excellence
kentucky
Level Contributor
150 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Solid Rooms, GREAT Front Desk Person, Excellent Breakfast”
4 of 5 bubbles Reviewed 11 June 2014

I got a pretty good rate on Hotwire and ended up at my first U.S. Holiday Inn Express.
I would say it was comparable to a Hampton Inn – and didn't disappoint. What made the stay extra special and memorable was the incredible service of the front desk lady, Eva. She was fast, friendly and efficient. When I smelled mildew in my room (from an air conditioner) and my allergies immediately started acting up, Eva quickly found me a really nice (upgraded) room that was perfect.
Throughout the stay, I observed her being very friendly and helpful with guests – and she gave me perfect directions to a meeting I had the next day. Eva was working a “double-shift” but that didn't stop her from flashing a warm smile at every guest.
What also distinguishes the Holiday Inn Express from other chains is the quality of the free breakfast. Real eggs, sausage, bacon, a cool pancake maker, cinnamon rolls, cereal, and more in a very large, friendly space. The Wi-FI was free and worked well and parking was free and plentiful. As for location, while it's a bit of a drive to all the fun of downtown Palm Springs, it's more centrally located and easy to get to Palm Desert and very close to an IMAX theater and nice shopping area.
I definitely would return here – and hope that I'm there on a day when Eva is working.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevereviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear Stevereviews, thank you for taking time out your day to write such a kind review! I'm ecstatic that you enjoyed Eva, she is truly an asset to our company! She is one of a kind! I will defiantly inform her that you enjoyed her! Please feel free to contact us on the property level for any future reservations.


Warm Regards,


-Hotelstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

255 reviews from our community

Traveller rating
    89
    104
    37
    12
    13
See reviews for
81
91
18
28
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Murrieta, California
Level Contributor
555 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We stayed here after seeing a show at Agua Caliente. The lobby was very nicely decorated but I don't think they have gotten to the hallways yet, still had a 70's feel. The room was nice, it had everything, a fridge, coffee maker, tv, musty smell like a locker room. I'm not sure of the source of the smell, but it may have been from the air conditioner which we needed to keep on constantly because it was 106 outside. The pool was refreshing and we were lucky to get a seat in the shade. It was a pleasant afternoon.
Eva at the front desk was exceptionally helpful. She gave us a great recommendation for dinner and even called the restaurant to verify the location for us. We had a terrific dinner at a local place with delicious food, which we wouldn't have found without her help.
The hot breakfast in the morning was fine. There were plenty of options, danish, cereal, yogurt, fruit, eggs and sausage and a pancake maker! And plenty of juice and coffee. If only they offered Equal or Splenda it would have been better.
We would definitely stay her again as it is very conveniently located and has a great staff.

Room Tip: We had a room that adjoined with another, which was thankfully not an issue at night but in the morn...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear Alexandra T, thank you for your kind expression! I would like to apologize about the smell you had witnessed in your room. We will be defiantly taking a look into this matter at the next meeting! We value your business but not only that we value your satisfaction. We don't want any of our guest to be unhappy or have an unpleasant stay! So we strive to take care of issues like this at hand and immediately. On the other hand I am glad that you were very pleased with Eva's customer service and I will defiantly relay that onto her. Please feel free to contact us on property for any future reservations!

Warm Regards,


-Hotelstaff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynwood, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

Very clean place nice pool staffs are great also at front desk chuck nice helpful we to go chuck clean room bed was comfortable too and very quiet love that no noise tv can be just a little bigger but it is what it is

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear George A, thank you for such a kind review ! We value your business and we value your expression! Please do contact us next time your in the Palm Springs area for future Inquiries. Thank you once more for your kind expression!


Best Regards,


-Hotelstaff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maynard, Massachusetts
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Really nice Holiday Inn Express in a very convenient location. Very easy to get around the Palm Springs area from the hotel. Hotel room was very comfortable and with a nice view of the pool. Hotel also has a fitness center. The pool is really nice and it was very enjoyable to hang out in the pool to stay cool. The hot tub is a bit small with lots of kids so it was not possible to try it out. I would suggest that the hotel add some more lounge chairs since there were only a few and replace the pool towels as they are well used and not soft.

The breakfast was good and tasty. There were times when the breakfast area got very crowded and the help staff did the best they could to stay ahead of the demand.

Finally shout out to the front desk help, Eva. She was great and so friendly and nice to work with. A real pleasure.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear Bruce S, thank you for taking the time out of your day to write such a kind expression! Our property values our guest feed-back not only do we value your feed-back, we value your satisfaction! We strive to make sure each and every guest feels comfortable and has a memorable stay! I will defiantly let Eva know that you were very pleased with her customer service. Please feel free to contact us on the property level for future inquires! Thanks in advance.

Warm Regards,


-Hotelstaff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

friendly and funny staff members, good service, nice breakfast, a very nice pool to relax in the dessert and jacuzzi (demand >> supply though), what more can ya expect. one of the best holiday inn ever visited

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear Richard X, thank you for give us feed-back, we value your thoughts! We are glad you enjoyed our pool and our staff! If your ever in the Palm Springs area again please feel free to contact us on the property level for future reservations!


Best Regards,

-Hotelstaff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2014

Maria and Wayne at the front desk were incredibly helpful to us. They gave us great tips on ways to maximize the fun of our stay in Palm Springs, and were extremely friendly and responsive. Given the price, our hotel experience pleasantly surprised us multiple times. Highly recommended!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poppies77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Front Office Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 22 July 2014
Dear Poppies77, thank you for you review! We are more than happy that you have enjoyed two of hour employees! We strive to provide excellent and genuine customer service! Please do come visit us again! If you have an questions or concerns for future reservations please feel free to contact us on the property level.



Best Regards,

-Hotelstaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 17 May 2014

The Holiday Inn Express in Cathedral City is definitely the place to stay when traveling to Palm Springs. It is a family friendly hotel with a clean and beautiful facility. Customer service is awesome. I recently found myself out of luck when trying to book for a busy holiday weekend. They provided me with some great tips and sure enough later on during the day, with the help of Wayne at the front desk, I was able to book our rooms. I am a repeat customer and definitely recommend this hotel to anyone.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jiumara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE-CC, Guest Relations Manager at Holiday Inn Express Cathedral City (Palm Springs), responded to this review, 26 May 2014
Dear Jiumara M, thank you for your kind expression! We are more than ecstatic that you have enjoyed our facility, not only our facility our employees! We strive hard to make each and everyone of our guest feel at home and enjoy our wonderful customer service! It is our pleasure to be able to accommodate you and help you with anything that we are able to perform. Please do come visit us again! If you have any questions or concerns please contact us on property!

Many thanks,

HotelStaff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cathedral City
4.1 mi away
Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
5.5 mi away
BEST WESTERN PLUS Las Brisas Hotel
5.9 mi away
Hampton Inn & Suites Palm Desert
Show Prices
Show Prices
Show Prices
4.0 mi away
Hilton Garden Inn Palm Springs/Rancho Mirage
4.1 mi away
DoubleTree by Hilton Hotel Golf Resort Palm Springs
0.7 mi away
Welk Resort Palm Springs - Desert Oasis
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cathedral City (Palm Springs)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cathedral City (Palm Springs)

Property: Holiday Inn Express Cathedral City (Palm Springs)
Address: 36101 Date Palm Dr, Cathedral City, CA 92234-1503
Phone Number:
Region: United States > California > Cathedral City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Cathedral City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cathedral City (Palm Springs) 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Cathedral City is conveniently located in the heart of Palm Springs Valley. Our Cathedral City Hotel is a resort destination near Rancho Mirage, La Quinta, Palm Desert, Indian Wells, world class golf courses, spas, casinos, restaurants and shopping. While travelling to our hotel, you will be able to visit the Palm Springs Aerial Tramway, Indian Canyon Trails, Spa Casino, Agua Caliente Casino, Cathedral Canyon Golf, PGA West Golf, Cabazon World Premium Outlet Mall, Knotts Soak City, Empire Polo Grounds, El Paseo Shopping District, The Living Desert and Joshua Tree National Park. This Holiday Inn Express Hotel is a host hotel for The Big League Dreams Sports Park. We are just minutes from the Palm Springs International Airport in CA. Also nearby Palm Springs Convention Center, Downtown shopping, restaurants, and Indian Wells Tennis Gardens. All leisure or business guests will enjoy our high speed, wireless and wired Internet and complimentary business center. Come experience our serene outdoor heated pool and whirlpool with a large deck and mountain views. Our hotel also features a workout room. Our 100% smoke free hotel features the comforts of home. From our resort style pool, wonderful cinnamon rolls, cookies in the lobby every evening, and the Simply Smart Bedding Collection, this hotel in Cathedral City, CA is sure to please. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Expedia, Hotels.com, Travel Republic (UK), IHG, Odigeo, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Cathedral City (Palm Springs) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cathedral City (Palm Springs) Hotel Cathedral City
Holiday Inn Cathedral City
Cathedral City Holiday Inn
Holiday Inn Express Cathedral City (Palm Springs) California Desert, CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing