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“False Advertisement!!!! STAY AWAY!!!!”

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Red Lion Inn & Suites Cathedral City
Ranked #6 of 7 Hotels in Cathedral City
Reviewed 4 March 2014

I am a previous Palm Springs residence so I am very familiar with the neighborhood. I recently have to return for business so I book my trip through priceline. I bid on priceline and got this motel. Travelers BEWARE! This is more of like in a category of one star or no star at all. Rundown and sketchy nighborhood. Front desk agent was extremely rude and practically yelling at me when I ask to have double bed and insisted I have to pay more money. There is zero costumer service. When I said please don't slide my card first I would like to make sure you have double bed, she was very rude and yelled back, stated that she needs to slide my card to check for double beds. She demanded I pay more money for double bed. She was very intimidating and felt so unwelcome. Needless to say I lost my money I paid with priceline. However, it is worth the money moving into embassy suits paying for a little bit more rather than staying in a motel with unsafe neighborhood. DON'T STAY HERE!!!!

  • Stayed: March 2014, travelled on business
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4  Thank Kate2944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (178)
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137 - 143 of 178 reviews

Reviewed 18 February 2014

We specifically booked this hotel so our kids could enjoy the pool. When we arrived at 2:45 we were told we couldn't check in until 3 pm although we didn't get our keys until close to 4pm because the rooms were not ready. The pool had no heat, was colder then the Pacific Ocean and there were tons of bees, flies and ants. So now neither child can swim after being in the car for two hours. Our room had a view of the trailer park in the back, the hook lock was hanging off the door, there were long dark hairs on the bathroom door and my daughters feet were black after walking on the carpet. We expect more for $140!

Stayed: February 2014, travelled with family
5  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 11 July 2017

Hello from the Red Lion!

Our goal is to provide top of the line service and a comfortable stay at a great price. It seems like we missed the mark on this one. I apologize for the occurrences during your stay. We appreciate you taking the time to provide us with feedback and will us it to make improvements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2014

Room stunk, carpet was disgustingly dirty, nasty stains on couch and chairs, bathroom and toilet were not cleaned/hair everywhere, small room, you have to walk sideways to get between the bed & wall. Pillows were very lumpy. There was tagging on the electrical box. Pool area was dirty too. Would not recommend.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Red Lion Hotels
6  Thank Rosie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 11 July 2017

Hello from the Red Lion!

Our goal is to provide top of the line service and a comfortable stay at a great price. It seems like we missed the mark on this one. I apologize for the occurrences during your stay. We appreciate you taking the time to provide us with feedback and will us it to make improvements.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

I stayed 1 day in this hotel.
It is located near freeway, so it is easy to find and stay.
There are Very Very clean restroom and tower in the room. Also delicious breakfast.
I am satisfied with
I will go there again.

  • Stayed: January 2014, travelled with family
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1  Thank Chustudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marsha D, Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 30 May 2014

Dear Guest,
I would like to thank you for the nice comments and please if you need to book another room at our property please email me at marsha@williamryanllc.com or call (760) 324-5939 and I will be happy to set something up for you.

Marsha D
Red Lion

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A TripAdvisor Member
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Reviewed 21 January 2014

My first concern was my safety, due to I wanted to be rested and not interrupted by anyone because of the chaos in my life. The staff asured me my name and room number would not b given out to anyone.The rooms are beautiful and made me feel relaxed. I have returned four time since...Overall, it has been wonderful1

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Red Lion Hotels
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 11 July 2017

Hello from the Red Lion!

Thank you for the wonderful review. We are glad to hear that you enjoyed your time with us. We strive to provide top of the line customer service and a comfortable stay at a great price. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We were very happy with the new Red Lion Inn, we had never stayed there. From the first phone call until we left every staff member was on top aiming to please us as customers. We requested a certain room & we got it, the room was spacious & clean, one of the larger hotel rooms we have stayed in with a comfortable bed. We like the room in the back of the building. We were close to Palm Springs but far away from the crowds.Their breakfast was ready & hot. Many choices form cereals to eggs, bacon, sausage, vegetables & waffles, coffee juices bagels on & on.

Room Tip: We liked the first floor in the back of the building. There is an elevator for the second & thir...
  • Stayed: January 2014, travelled as a couple
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3  Thank karen2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 11 July 2017

Hello from the Red Lion!

Thank you for the wonderful review. We are glad to hear that you enjoyed your time with us. We strive to provide top of the line customer service and a comfortable stay at a great price. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

With mixed reviews, was not sure what to expect. Was pleasantly surprised with the king suite - room was spacious, bed was very comfortable and room was clean and pleasant to stay in. Nice experience.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Red Lion Hotels
1  Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim C, General Manager at Red Lion Inn & Suites Cathedral City, responded to this reviewResponded 11 July 2017

Hello from the Red Lion!

Thank you for the wonderful review. We are glad to hear that you enjoyed your time with us. We strive to provide top of the line customer service and a comfortable stay at a great price. We appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Lion Inn & Suites Cathedral City

Address: 69151 E Palm Canyon Dr, Cathedral City, Greater Palm Springs, CA 92234-1420 (Formerly Quality Inn & Suites Date Palm)
Region: United States > California > California Desert > Greater Palm Springs > Cathedral City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Cathedral City
Price Range: £48 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Lion Inn & Suites Cathedral City 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
The Red Lion Inn & Suites Cathedral City is conveniently located off Highway 111 and is within minutes of downtown Palm Springs and the cities of Rancho Mirage, Palm Desert, Indian Wells and La Quinta. The hotel is approximately five miles from Palm Springs Airport. Whether traveling to California for business or pleasure, the Red Lion Inn & Suites Cathedral City is perfect for anyone visiting the Palm Springs and Cathedral City areas. The management and staff welcome you to experience our hotel and comfortable accommodations.Our 97 guest rooms, including many suites with full kitchens, include amenities like complimentary wi-fi, comfortable beds, eco-friendly bath products, flat screen TVs, a fitness center and access to the business center with copy and fax services. Guests can take advantage of a complimentary deluxe breakfast, a news stand located in the lobby.Red Lion welcomes pets for a fee. Coin laundry available to our guests. Business travelers are minutes from Palm Springs and will appreciate conveniences like a business center, access to copy and fax services. We are also 2.7 Miles from the Field Of Dreams, where many of our sports teams play ball. ... more   less 
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Also Known As:
Quality Inn & Suites Date Palm Hotel Cathedral City
Quality Inn And Suites Date Palm
Quality Inn Date Palm
Cathedral City Quality Inn
Quality Inn Cathedral City
Red Lion Inn & Suites Cathedral City California Desert, CA

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