We reserved 3 nights in duplex #1. We left after 2 sleepless nights due to infestation of mice in our cabin. First night was a sleepless night; chewing on wood was loud. I will add, we locked up our food in the cabin, yet night #2 we caught 2 mice, both in wastebaskets; found the loud wood chewing mice, 3 in total, in a wooden box next to the heater stove. At breakfast, we reported this to our host and asked them to remove mice and thoroughly clean/disinfect the room as we would return in afternoon. Knowing about Hantavirus, and seeing all the droppings on cabin floor, cabinets, bathroom floor, bathroom counter and on towels; literally EVERYWHERE except around the beds, it became obvious that cabin has not been thoroughly cleaned in ages...and we were first guests in that cabin for this season! It also dawned on me after this closer inspection of perimeter of the bathroom and under bathroom counter, there was an extraordinary amount of droppings;obvious the mice had been there for a while.We left and returned at 3pm to find droppings still all over the floors, under the bathroom cabinets and around perimeter of the bathroom floor. It basically looked like a very quick clean (if you can call it that) but the staff even took the towels that I left on the floor (the ones with droppings on them), and returned these dirty towels to the racks in our bathroom!
We did demand and got a refund for the final night but this place isn't that cheap and moreover, it was pretty frustrating that they didn't take the safety of our young kids (9 and 3 yrs) seriously. Mice are def a problem at this place because our next door duplex neighbor told us he heard mice in their cabin, and also I read in a little journal for guests to record wildlife sightings that someone last year staying in cabin#1 had mice wake them all night and woke up to find a hole in a potato chip bag.
I am very disappointed to write this review as we thought most everything else was lovely. Lassen is beautiful. The food was pretty good and our kids loved the staff and activities. If they had just taken the cleanliness issue seriously, we would probably have recommended and booked again.
I did see on this site, that someone complained about the horses being left tied for hours in the sun without water. I own horses of my own, as I ride competitively, and that review did strike a chord because I experienced the same thing. While the staff relaxed at lunch in the shade, they left the horses that had just returned from a long trail ride, tied up, in full sun with all tack (saddles, bridles) on, and no access to the water for (at least) 1 1/2 hrs (I left,so no clue how long they stood there like that). I would never treat my horses like that...I'm surprised they don't have any type of shade for horses in their pens either. Personally, I think it's pretty cruel, but that part is my 2 cents as I treat my animals differently.
- Official Description (provided by the hotel):
- In 1916 Congress established Lassen Volcanic National Park as the fifteenth national park in the United States. Privately held Drakesbad bordered the park in the southeast corner. The Sifford family continued to run their beloved Guest Ranch as good neighbors of the Park Service each summer for forty-two years. To preserve the Ranch and guarantee continued quality service for generations to come, Drakesbad was sold to the US government in 1958 for inclusion in to Lassen Volcanic National Park. Since that sale there have been three park concessionaires: for the past 36 years Drakesbad has been run by California Guest Services where the emphasis is still on outstanding customer service! All rates include three meals per day and lodging! All accommodations are rustic and quaint, most without electricity. The use of kerosene lamps is a welcome respite from the modern world and adds a distinct and old time ranch feel to your stay. All rooms include a full or half bath and are gas heated. Housekeeping services are provided daily. As a member of the Green Hotels Network, we make every effort to reduce, reuse, and recycle at Drakesbad. General Information Drakesbad Guest Ranch is open (pending weather conditions) June through mid October. The Ranch is closed mid October through to May. ... more less
- Also Known As:
- Drakesbad Guest Ranch Hotel Chester