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“Mice problems” 1 of 5 bubbles
Review of Drakesbad Guest Ranch

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Drakesbad Guest Ranch
Certificate of Excellence
Reno, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mice problems”
1 of 5 bubbles Reviewed 9 June 2014

We reserved 3 nights in duplex #1. We left after 2 sleepless nights due to infestation of mice in our cabin. First night was a sleepless night; chewing on wood was loud. I will add, we locked up our food in the cabin, yet night #2 we caught 2 mice, both in wastebaskets; found the loud wood chewing mice, 3 in total, in a wooden box next to the heater stove. At breakfast, we reported this to our host and asked them to remove mice and thoroughly clean/disinfect the room as we would return in afternoon. Knowing about Hantavirus, and seeing all the droppings on cabin floor, cabinets, bathroom floor, bathroom counter and on towels; literally EVERYWHERE except around the beds, it became obvious that cabin has not been thoroughly cleaned in ages...and we were first guests in that cabin for this season! It also dawned on me after this closer inspection of perimeter of the bathroom and under bathroom counter, there was an extraordinary amount of droppings;obvious the mice had been there for a while.We left and returned at 3pm to find droppings still all over the floors, under the bathroom cabinets and around perimeter of the bathroom floor. It basically looked like a very quick clean (if you can call it that) but the staff even took the towels that I left on the floor (the ones with droppings on them), and returned these dirty towels to the racks in our bathroom!
We did demand and got a refund for the final night but this place isn't that cheap and moreover, it was pretty frustrating that they didn't take the safety of our young kids (9 and 3 yrs) seriously. Mice are def a problem at this place because our next door duplex neighbor told us he heard mice in their cabin, and also I read in a little journal for guests to record wildlife sightings that someone last year staying in cabin#1 had mice wake them all night and woke up to find a hole in a potato chip bag.
I am very disappointed to write this review as we thought most everything else was lovely. Lassen is beautiful. The food was pretty good and our kids loved the staff and activities. If they had just taken the cleanliness issue seriously, we would probably have recommended and booked again.
I did see on this site, that someone complained about the horses being left tied for hours in the sun without water. I own horses of my own, as I ride competitively, and that review did strike a chord because I experienced the same thing. While the staff relaxed at lunch in the shade, they left the horses that had just returned from a long trail ride, tied up, in full sun with all tack (saddles, bridles) on, and no access to the water for (at least) 1 1/2 hrs (I left,so no clue how long they stood there like that). I would never treat my horses like that...I'm surprised they don't have any type of shade for horses in their pens either. Personally, I think it's pretty cruel, but that part is my 2 cents as I treat my animals differently.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Robin1969931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpgdiver, General Manager at Drakesbad Guest Ranch, responded to this review, 11 June 2014
Dear Robin1969931,

I am very sorry for your recent experience with your accommodation. Our lack of effort and attentiveness to your needs have made your family vacation not up to your expectation. I thank you once again for bringing your concerns to my attention as this will lead to positive results with paying more attention to our valued guests. I hope that you will give us another opportunity and I will ensure that your next stay will be positive and memorable for your family.
Thank you for sharing your concerns.

Sincerely,

Erol Miftahittin
Ranch Host/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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79 reviews from our community

Traveller rating
    44
    24
    5
    5
    1
See reviews for
28
36
3
Business
0
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
California
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Stayed at Drakesbad two nights (June 6 and 7). New host Errol was very helpful and the staff bent over backwards to make things go correctly for the opening weekend. Awesome relaxing experience although we had camped at the nearby Warner Valley Campground three times and knew the area. Made it to Drake's Lake, Devil's Kitchen, and Boiling Springs Lake, so no problems for two 68 year olds.
Food was great, Pool good, and the Lodge not bad to stay in. Will be back.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mrohs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpgdiver, Public Relations Manager at Drakesbad Guest Ranch, responded to this review, 17 July 2014
Dear mrohs, thank you so much for writing a FIVE STAR review on your stay at Drakesbad. We are delighted that your visit was wonderful and that you mentioned you will be back! We are holding you to it. :) Looking forward to seeing you again soon! Best Regards, Hollie Potts Gray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Drakesbad is an awesome place to escape. There's great hiking nearby (Devil's Kitchen was fun), you get no cell phone signal and the room we stayed in had no electricity -- only kerosene lamps!

This results in some of the most restful sleep you will likely ever have! Of course you can't forget the natural spring fed outdoor pool, which is great to aid relaxation after your hikes or horseback riding.

Food was top notch as well. I read some of the reviews before going that seemed to knock the dining, but any concerns were put aside when I sat down to dinner that first night.

It's a little bit of a drive to get down to Lake Almanor, but this is a good thing for the seclusion of of it all. In town you can pick up beverages or snacks and participate in water sports on the lake.

I can't wait to go back!

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redwood City, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

Really enjoyable stay! Great location with access to Devil's kitchen (way more awesome than Bumpass Hell, I thought). Great hospitality and all meals provided. Very nice hot pool. Only negatives were the bed stuck in the corner of the room felt claustrophobic. Outdoor showers were OK. The happy hours were great for meeting other guests and they have a fire pit and a room full of games in the lodge.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan Beach, CA
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

Since there have been only a few reviews for the past 2 years in which Drakesbad has been under new management, I decided it was time for me to chime in. We have gone to Drakesbad both in 2012 and 2013, in late September/early October for both years. We stayed in the lodge, ate at the dining hall, soaked in the pool, rode the horses, and hiked on the trails.

THESE TWO YEARS HAVE BEEN OUR BEST VACATIONS EVER! I yell that, not only because we were totally out of cell phone/internet range and felt the joy of that, but because this place has everything we require in a vacation - clean rooms, superb management, good food, good companionship, peace and quiet, and easy access to the wonders of nature.

The hosts, Pat and Valerie, are accommodating and ever-present. They are very interesting people, too. The staff is always personable and eager to please. The chef is creative and accomplished. The food is amazing and plentiful. The hot springs pool is relaxing, well-tended and exactly what you would expect. The rooms were impeccably clean and comfortable. The lodge had a fire each evening, and during the days when it was a bit chilly. I have no complaints.

Now to the specifics of this year's trip. It was an "Occupy Drakesbad" mood when it was announced that the government was shutting down, and that we would all likely have to leave. We were finally told that we had to be out by Thursday morning. NO ONE wanted to leave - not the guests, not the staff. You would think the management and staff would get pretty depressed by this news - they were getting laid off early, after all. BUT NO! They did everything to make our stay as delightful as ever! We even had a "party" of sorts in which the staff and remaining guests all dined together on the final night (Wednesday) (with consent of all the guests first, of course). We made some memories that we are never going to forget. Delicious food, interesting people...GHOST STORIES!!!

We have already made our reservations for next year. See you there!!

Room Tip: The lodge rooms have the only full-time electricity. If you need light in the night, there are kero...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Linda13148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

The saying goes that the end of the journey matters but the journey matters in the end. To us humans travelling through life this end to a journey is pure tranquillity and even if approached via Mount Lassen Volcanic park is still better than the journey. Fantastic staff, food and other guests let alone the stunning scenery and things to do.

Room Tip: Allow plenty of time from Chester.
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truckee, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

If you are looking for peace, quiet and a beautiful setting, this is the place to be.
Food, lodging, staff...fabulous...No cell phone, No TV, No internet, No electricity. This is really getting away from "it all". Hiking is wonderful. Hot pool after a long day...mmmmmmm
If you embrace this place, you go back to your world truly refreshed. We are going again & again.

Room Tip: The bungalow duplexes are the best. quiet, comfortable. Plan to go to bed early or bring a headlam...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynneee71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drakesbad Guest Ranch

Property: Drakesbad Guest Ranch
Address: end of Warner Valley Road, Chester, CA 96020
Region: United States > California > Plumas County > Chester
Amenities:
Hotel Style:
Ranked #1 of 6 Speciality Lodging in Chester
Price Range (Based on Average Rates): £
Number of rooms: 19
Official Description (provided by the hotel):
In 1916 Congress established Lassen Volcanic National Park as the fifteenth national park in the United States. Privately held Drakesbad bordered the park in the southeast corner. The Sifford family continued to run their beloved Guest Ranch as good neighbors of the Park Service each summer for forty-two years. To preserve the Ranch and guarantee continued quality service for generations to come, Drakesbad was sold to the US government in 1958 for inclusion in to Lassen Volcanic National Park. Since that sale there have been three park concessionaires: for the past 36 years Drakesbad has been run by California Guest Services where the emphasis is still on outstanding customer service! All rates include three meals per day and lodging! All accommodations are rustic and quaint, most without electricity. The use of kerosene lamps is a welcome respite from the modern world and adds a distinct and old time ranch feel to your stay. All rooms include a full or half bath and are gas heated. Housekeeping services are provided daily. As a member of the Green Hotels Network, we make every effort to reduce, reuse, and recycle at Drakesbad. General Information Drakesbad Guest Ranch is open (pending weather conditions) June through mid October. The Ranch is closed mid October through to May. ... more   less 
Also Known As:
Drakesbad Guest Ranch Hotel Chester

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