I am from New Zealand and put together tours travelling throughout the USA for a month at a time and I had made bookings with the manager at this outfit 12 months ago for 10 rooms. I followed up with email correspondence confirming the rooms and offered in the email to also prepay for all 10 rooms. She replied by email that payment was not required until arrival and confirmed all rooms and I sent the room list. All sorted, not. All 16 of us arrived today to be told by her that she was full and had not set aside our rooms. After trying tobluff her way out she finally had the good grace toacknowledge her mistake and apologised. I told her that she needed to sort out 10 rooms somewhere else which she did but thet were 30 miles away so off we went. We sorted things out but I will avoid the place for all future tours as I cannot trust them to fulfill their contracts on group tours.
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- Also Known As:
- Best Western Rose Quartz Hotel Chester
- Best Western Chester
- Chester Best Western