This was our third time staying at this unique hotel in downtown Chico. It really is charming, but when we arrived we could smell a sewer odor everywhere. It was worse in our room. Think 2 week old cooked broccoli and a toilet that has overflowed. When we called downstairs they said, Odor, what odor"? On our way to our NYE dinner at the restaurant downstairs, I approached the front desk manager to ask her to go to our room while we were dining because the smell was getting to be unbearable. She admitted maintenance was checking out a possible sewer leak/pump outage. Could they have not told us this when we called an hour before? The I am sorry and we will deliver a bottle of champagne to your room that never arrived was not okay for the price we paid.
The room was very small, the bed ok but you can hear everyone in their rooms next door and even across the hallway. Pay more and ask for a 4th floor room.
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- Also Known As:
- Diamond Hotel Chico