We chose this hotel based on it's location in proximity to our planned destination. The price was right and the hotel is generally nice enough. Our problems began when I checked us in. We got to our room and our key didn't work. So my husband went down and had no problem getting the key fixed. We went to the pool. There were no towels there, so we had to use our room towels to dry off. We attempted three times to ask for more towels at the front desk and there was never anyone there. We called the front desk as well and got no answer. Then the next day, in the afternoon, our key failed to work again. I was locked out of our room. I went to the desk to get help, and even though I gave my name, how I booked the reservation, and had the key with me, they wouldn't fix it without my ID which was locked in my room. I would have understood this if it were a uniformally enforced policy, however, my husband whose name was not even on the reservation had absolutely no problem getting a working room key the night before without so much as showing his ID. Eventually I did gain access to the room again by riding the elevator with the hotel staff to my room. He wanted to enter with me which I refused. I went in and got my ID to prove to him who I was. Our room was never cleaned and we never did receive clean towels. The refrigerator in the room did not keep things cold, so the milk I put in it at night was not cold by morning. The AC did not cool the room either. At 11:30 in the morning a strange vibration woke my husband and I from a nap. Initially I thought it was an earthquake, but it lasted approximately 5 minutes. I still have no idea what it was, but it was certainly unnerving. I was hoping for a relaxing weekend away. The small things were quite frustrating and definitely interfered with my ability to relax and enjoy my time away.
- Official Description (provided by the hotel):
- Welcome to the new Holiday Inn Express Chino Hills, CA opening in second quarter 2009! We are a short drive from Ontario Airport and conveniently located to local shopping and plenty of local restaurants. In Chino Hills you are between Riverside and Orange County. Local leisure attractions include Pomona Fairgrounds, NHRA Motorsports Museum, Big League Dreams Sports Park, Los Serranos and Western Hills Golf Club and the Ontario Museum of History and Art. Local area businesses include Mercedes Benz Training Center, Toyota, Johnson & Johnson, Frito Lay and Becton Dickinson . The hotel offers complimentary WiFi throughout the hotel! Our 24 hour fitness center is sure to help you stay fit. Our meeting space will meet your needs for that important business meeting. Vacation or business trip, when it s time to relax enjoy our crystal clear pool and whirlpool to let the tensions of the day melt away. Our 99 fresh and inviting guestrooms and suites feature the latest amenities to help you feel at home and our friendly knowledgeable staff will bring ease to your travels. Start your morning smart and check out the free hottest breakfast bar in town featuring hot items and our delicious cinnamon rolls. Whether you're coming to the Chino Hills area for business or pleasure the new Holiday Inn Express is here to meet and exceed you hotel needs. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Chino Hills