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Best Western Chula Vista/Otay Valley Hotel
Ranked #7 of 22 Hotels in Chula Vista
Reviewed 12 March 2014

Came here to get away from Los Angeles . It is 3 stories with stairs and an elevator . Room was quite large , and modern . Just west of interstate 805 . And a few minutes north of Tijuana . Noticed a fitness room , next to a gas station , which worked for me . And also if you need snacks or something to drink . Grounds were decent , rooms clean and parking was average . Cannot comment on anything that would set this apart from any other hotel . Continental breakfast was average . I would go back again .

  • Stayed: March 2014, travelled solo
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1  Thank bunky-68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, General Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 21 March 2014

Dear Guest,

Thank you very much for your comments. We look forward to hosting you again at our hotel. Spring is a great time to visit San Diego and Chula Vista has a lot to offer. Again, Thank you for your comments and we hope to see you soon.

Regards,

Victor M Carrera

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Reviews (251)
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157 - 163 of 251 reviews

Reviewed 31 January 2014

Everything was very much ok, except for the housekeeping. The ladies like to skip your room if they see the do not disturb on the door at any time, like in the morning. Then they never come back and claim the sign was on the door all day. Hopefully just one bad employee and not all. I would stay again and did I notify the manager, although he seemed to question if I had removed the do not disturb sign or not (100% I did!)

Room Tip: Ask for a room at the back away from freeway (noise)
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  • Stayed: January 2014, travelled with family
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1  Thank roberthil88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 31 January 2014

Dear Guest,

We thank you for your comments and for remaining a loyal customer even when you experience deficiencies in our service. Every day we strive to provide exceptional service and it is only through your eyes that we can see where we can improve and for that we thank you. We hope you visit us again and give us another opportunity.

Thank you,
Victor M. Carrera

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Reviewed 24 January 2014

Second time staying at this hotel. We stayed for 2 nights. 1 adult, 3 children. Cleanliness is ok. Breakfast area clean, more variety would be nice. Disappointed that pool lighting was not working properly. Overall staff is very friendly, which for me makes up for some inconsistencies. Would stay here again.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
Thank Adriana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 29 January 2014

Dear Guest ,

Thank you very much for your comments. We appreciate that you bring up areas that we need to inprove in and we thank you for letting us know that you were happy with our service. Please come back again soon.

Regards,
Victor M. Carrera
General Manager

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Reviewed 22 January 2014

Great experience right from the first. Staff was courteous and prepared with our check in paperwork at arrival.The room are decorated nicely and very clean. The bed was very comfortable and great pillows. You can't go wrong staying here!

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 27 January 2014

Dear Guest,

I have to thank you for your kind words. Our staff loves to hear comments like yours. It makes us feel that all of the hard work we do in a day is worth it. We are proud to be able to make you happy. We hope you come visit us again soon.

We all thank you,

Victor M Carrera
General Manager.

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Reviewed 20 January 2014

very clean, modern rooms...for an unbelievable price. sure its a little out of the way from attractions but it's worth a little drive for this gem. breakfast is complimentary and was quite good. beds are really comfortable. it's not in the best area but really very impressed by this place.

  • Stayed: January 2014, travelled with friends
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Thank Josh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 27 January 2014

Dear Guest,

We are delighted to learn that you enjoyed your stay with us. Its because of comments like yours that our staff performs better. It is rewarding to hear your comments. We hope you visit us again soon.

Thank you.

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Reviewed 12 January 2014

Just got back from San Diego stayed at the Best Western otay valley in chula vista this was the best choice clean modern rooms , great breakfast right off of the highway will def stay here again very satisfied

Room Tip: book this hotel you wont be disappointed
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  • Stayed: January 2014, travelled with friends
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Thank 313Heather313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 20 January 2014

Dear Guest,

We really appreciate your comments. We hope you visit us soon. Nothing makes us happier than happy costumers like yourself. Thanks again.

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Reviewed 30 December 2013

My family of 5 stayed here in December and I must say, I was very impressed! I booked through Hotels.com and was given a smoking room upon check-in. Even though I was initially told that no non-smoking room was available, one was found and all was well. The room was very comfortable and suited us well. Breakfast was a little crowded but the selection was decent. All-in-all, I was very happy with our 2 night stay!

Room Tip: Get a second floor room away from the freeway
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  • Stayed: December 2013, travelled with family
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Thank USCfan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley Hotel, responded to this reviewResponded 31 December 2013

Dear Guest,

We apologize for not having your preferred rooom type available for you upon check in. I am glad to learn that we were able to accomodate you and that you enjoyed the services we offer. We hope you visit us again and hope that it happens soon. Call us directly when makiing reservations we can match your rate is availability permits.

Regards,

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Additional Information about Best Western Chula Vista/Otay Valley Hotel

Address: 4450 Main St, Chula Vista, CA 91911-6508 (Formerly Best Western Plus Otay Valley Hotel)
Phone Number:
Region: United States > California > Chula Vista
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 22 Hotels in Chula Vista
Price Range: £64 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Chula Vista/Otay Valley Hotel 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

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