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“Beautiful view”

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Pacific Palms Resort
Reviewed 3 October 2013

We stayed here as part of a tour.
The hotel was nice and the view of the surrounding golf course was lovely. The room was very comfortable
Checking was good but to get to the lifts you had to drag all your luggage one floor up on the escalators as the lifts did not come to the ground floor. That was rather strange.

The hotel is fairly isolated on top of a hill so if you dont have your own transport it is difficult to go anywhere.
No breakfast was supplied with our package.

  • Stayed: September 2013, travelled as a couple
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1  Thank Ross W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 - 189 of 324 reviews

Reviewed 23 September 2013

Was in town for a wedding at the nearby Brookside Equestrian Center, and there was a room block here for guests. Driving into the resort area we noted immediately that the property was on the top of a hill, and the golf course surrounding was beautiful. As we were running late, we decided to valet the car, and they were gracious enough to let us keep the car in front until we were sure there was a shuttle to pick us up and bring us to the wedding we were attending. Check in was fast, and all the employees were very gracious and inviting.

The property itself felt a little old and outdated. The elevators were small, but when we got to our floor, we did notice that the hallways were wide, and bright.

The room itself was very nice. It was spacious (except for the bathroom) and furnished nicely. The large windows and balcony door with the view of the city and golf course was great and the shuttered window coverings gave the room a bit of additional class.

So why was it only good and not very good or great? Because it was nearly impossible to have a good night sleep. All night long there was a strange clicking noise that could be heard through the ceiling or walls, and every time an adjacent room flushed a toilet, or turned on a sink or shower, it was loud. It not for the noise, we would have had a great night sleep - but the random noises just kept waking us up throughout the night and in the morning.

There was a bar that we hung out at after the wedding in the lower level - it was a bit hidden, but they poured good drinks, and it had a good vibe.

So, it was only average - nice property and grounds, great service, but didn't have great sleep.

  • Stayed: September 2013, travelled as a couple
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Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

First things first, this property is fabulous but is in the middle of no where. The views are amazing and the food is decent. Happy hour food is also good along with Karaoke on Friday and Saturday. When people come to LA I tell them Ritz Carlton Marina Del Rey, Pacific Palms City of Industry or Westin Bonaventure. Pacific Palms is an Oasis in the middle of small sleepy town. Yes, you will need a car to get to shopping and real food. The pool and Jacuzzi which is outdoor is nice. Warning: you will find three types of crowds here 1). Golf Folks, 2). Family with kids that insist on diving in 5 feet of water and 3). Lots of Chinese and Japanese Tourists

Room Tip: Get a room on the end .
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  • Stayed: June 2013, travelled as a couple
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3  Thank jdreynoldsjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

Stayed here for one night recently while visiting the area. I chose the Pacific Palms as I wanted to play golf at Industry Hills and hotels guests can play at member rates and can reserve tee times up to a month in advance (usually reservation are only taken about a week in advance if you not a guest).

The hotel itself was clean and the staff were all very friendly and helpful. The room had a nice view and was relatively spacious (I had a standard king room). There was the standard in room safe, work desk/chair, a chair and stool to put your feet up on, minibar, free wireless (throughout the property), etc. All the standard amenities you would expect. On the other hand the bathroom felt quite dated and in need of a refresh. It was not very large, the shower/tub a little dark, the toilet seat loose...nothing too bad just nothing very exceptional about the bathroom facilities.

I would stay here again only if I had business close by or was playing golf there. (The golf course was very nice and the Ike course very challenging. Due to it being the end of a long, hot summer the course conditions were a little off but still this is a very reputable public/resort golf facility.) The Pacific Palms is a good hotel if you're there anyway for the golf or a conference, otherwise I wouldn't go out of my way too much to stay here.

  • Stayed: September 2013, travelled solo
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1  Thank jamesjustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

I have stayed at this hotel many times, and I would say it is almost excellent. The grounds are beautiful, the pool is exceptional, and the Red restaurant is awesome, especially the outside dining. The mountain and golf course views are also spectacular. The only caviat that I would say is that the internet reception is a bit poor and the rooms are a bit outdated to be on par with a high end golfing facility of this caliber. The price is good however, and I will continue to stay and recommend this hotel for its overall value.

Room Tip: Try to get a corner room with both spectacular mountain and golf course views. Also take an evening...
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  • Stayed: August 2013, travelled on business
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3  Thank ckckckckckck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

Not sure why this place doesn't get great reviews.....we loved it there.

We are very well travelled....have been in great hotels and not so great hotels and this place was a good one. So good we would love to go back. Besides the two fabulous golf courses there, the food was amazing and the staff was top of the line. Especially Mac the General Manager of Red, he always stopped by to ask how we were doing and he even brought out a special dessert for my 7 year old daughter one night. The food was really good too.

Our one little complaint was there were double beds in the bedrooms. My husband is over 6 feet tall and well the double bed was a little small. But none the less it was comfortable.

We would definitely stay at this resort again!

  • Stayed: August 2013, travelled with family
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1  Thank April H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

Stayed here two nights with my H as he had meetings. The sink and vanity were outside of the bathroom. The bathroom had toilet and bath tub with shower. Slow running drain. CFL only light in bathroom so you need to wait for it to warm up to see what you're doing. I think it's great to be "green" and suggest we hang up the towels if we don't want them changed, so put some towel racks in the bathroom, then. Towels were rather thin. The only place to put towels was on the back wall of the shower where they would get wet. Our room had no table next to the chair and ottoman but I saw one in a room being cleaned as I passed by. There was a lack of good lighting to read by in our room. The view was very nice as were the Plantation type shutters. The workers were very friendly and helpful. My husband specifically requested not to have a room next to the elevator. We were told they were booked and had nothing else suitable. This could have been a better experience with just a little more effort to make the room a little nicer. If you get the buffet breakfast, it includes eggs made the way you want them. I would suggest doing that as the scrambled eggs on the steam table are rubbery.

Stayed: July 2013, travelled on business
1  Thank Songbird811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPR123, Manager at Pacific Palms Resort, responded to this reviewResponded 30 July 2013

Dear Songbird811:

Thank you for taking the time to write this review. As noted, we were booked during this weekend. We apologize that you received less than desirable accommodations but we are happy that you feel that our staff are “very friendly and helpful.” We pride ourselves on the staff and their ability to make guests feel at home. We hope that you visit us once again to have a better experience here at the Pacific Palms Resort.

-Pacific Palms Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pacific Palms Resort

Address: 1 Industry Hills Pkwy, City of Industry, CA 91744-5160
Phone Number:
Region: United States > California > City of Industry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in City of Industry
Price Range: £125 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
Official Description (provided by the hotel):
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more   less 
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry

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