My husband and I are frequent visitors to Claremont as we attended college there and our daughter is now at Pomona College. We were thrilled to see Casa425 being built and with great anticipation we booked a large spa room for five days early in May. When we walked into the room-I smelled a strong mildew odor--but just opened the windows and thought it would go away. In addition-the carpet was badly stained when you walked into the room--didn't help first impressions. At one in the morning--the mildew smell was so bad I felt like I couldn't breathe--I decided first thing in the morning we needed to rectify the situation and check out and go back to the reliable and much cheaper Doubletree Hotel in Claremont. My husband checked out and discussed our concerns about the room. We were not offerred another room--in fact, the receptionist rather rudely said that the carpets had just been cleaned--if so--they were still wet and mildewy--and they didn't remove the stains! The receptionist did not apologize or offer any solution. Her only comment was that they had a 48 hour cancellation policy and they might need to charge us another nights room fee!! I might add that there were plenty of empty rooms--they were not full.They have in fact charged us for the night we did not spend in their substandard stinky room. My husband has tried to talk with the manager about the situation--but to no avail. We were told she would call him and of course she has not. Stay anywhere in Claremont but here! Or bring nose-clips!
- Official Description (provided by the hotel):
- Hotel Casa 425 is a stylish boutique hotel and lounge opening onto a tranquil courtyard in the heart of historic Claremont Village, California. Located on the town square, within steps of fine restaurants, cafes, boutiques, art galleries and the prestigious Claremont Colleges, Casa 425 is the only sophisticated boutique hotel in Southern California's Inland Empire, a short drive from Ontario International Airport. Casa 425 is your home away from home, for business or pleasure, for drinks or the night: OUR HOUSE IS YOUR HOUSE ... more less
- Reservation Options:
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- Also Known As:
- Casa 425 Claremont
- Casa 425 Hotel Claremont