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“About our weekend stay” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Claremont

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DoubleTree by Hilton Hotel Claremont
Ranked #1 of 5 Hotels in Claremont
Certificate of Excellence
GreenLeadersGold level
2 reviews
“About our weekend stay”
4 of 5 bubbles Reviewed 18 August 2014

The staff at the desk were very gracious & helpful. Two minor problems with our room were re-
solved promptly. The room was very comfortable, but the carpet was overdue for cleaning. How-ever, we discovered a serious problem in the morning. I had a "disabled" room, and it was very fortunate that my caregiver had accompanied me. Following my morning shower, the wet tub was so slippery & the Grab bars so inadequate, that it was a major challenge to get out of the tub/shower without a great deal of help from him. Had I been alone, I'd still be there, with no
provision for requesting assistance,
The swimming pool was great - clean, lots of towels & comfortable chairs & recliners.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 27 August 2014
Dear Stephen K,

Thank you for taking the time out of your day to let us know about your most recent stay with us here at the DoubleTree by Hilton Claremont. We are glad to hear that you enjoyed your stay while here for a wedding.
I will address your issues and concerns with our engineering department in regards to your disabled room as this will be looked into and thank you for letting us know of your challenges.
We hope to have you back with us again soon.
Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

892 reviews from our community

Traveller rating
    393
    323
    89
    58
    29
See reviews for
354
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280
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Upland, United States
1 review
2 of 5 bubbles Reviewed 14 August 2014

Room # 4210 Tuesday the construction crew began work @ 8:00am. Thursday & Friday the water would not drain during showers. Friday A/C was not cooling the room. Prior to scheduling our stay we went visit the hotel and see the room the working supervisor @ front desk was not friendly or welcoming.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 18 August 2014
Dear Helen H,

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

Kind regards,,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

We have stayed here on several occasions and have never been disappointed. Very convenient to the schools. We were able to run errands for our college children and it was always easy to go back to the hotel to change for dinner.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MBH611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 18 August 2014
Dear MBH611,

Great to hear that you have stayed with us here at the DoubleTree by Hilton Claremont on several occasions and have never been disappointed! Yes the hotel is very convenient to the Claremont Colleges which makes it real nice for parents.
We look forward to having you back with us again soon!

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Forest, United States
1 review
5 of 5 bubbles Reviewed 6 August 2014

This hotel was perfect for our wedding party and guests who were attending my daughter's wedding at Padua Hills Theater, which was a few miles away. We had our rehearsal lunch in one of the event rooms at the hotel and the food was excellent.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roxanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 27 August 2014
Dear Roxanne A,

Thank you for the kind feedback of your most recent stay with us here at the DoubleTree by Hilton Claremont. We are glad to hear that you enjoyed your stay while here for a wedding at Padua. We welcome a lot of their guest and again glad you had a great experience and loved the customer service you received.
We look forward to having you back again while visiting the Claremont area.
Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
california
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

There's a whole lot about this hotel that is average. Not that average is bad. This hotel is the type of place that you are happy with as a business traveler, wanting more as a casual traveler and disappointed if this was your vacation destination. The bar and bartender were nice and there are many eating options across the parking lot and a short walk or drive down the road.

Room Tip: Stay away from the exterior doors if you want a quiet room.
See more room tips
Green Features: I didn't know that they had any environmentally-friendly practices.
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank salesguytoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 7 August 2014
Hello salesguytoo,

Thank you for your kind words of your most recent stay with us while traveling on business. Yes there are a lot of great options of eateries right here in our parking lot or in the Downtown Claremont Village area.
We hope to have you back again.

Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamuela, United States
1 review
4 of 5 bubbles Reviewed 2 August 2014

I was attending a management school at Pomona College and needed my family to stay at the closest property. Both my management school and Google search showed this property as being the closest, only a mile away. Since I knew there would be a lot of people coming to our graduation, we booked far in advance, like six months in advance. Accommodations were good, facilities well maintained and friendly and professional staff. Complimentary breakfast was good with an omelet station to boot! I would recommend this property if you are staying in the Claremont area.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ryan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 5 August 2014
Dear Ryan A,

Hello Ryan and thank you for taking the time out of your day to write such a great response to your most recent stay. Always great to hear when our guest have an enjoyable stay and it was very convienient when visiting the Claremont Colleges.
We hope to have you back with us again soon.
Kind regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Elsinore, United States
2 reviews
5 of 5 bubbles Reviewed 30 July 2014

They made us feel like we were at home! The front end manager is great and breakfast ROCKS... If you want a quite place to relax and enjoy this is the place. The pool is great and you will enjoy downtown also.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edwin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lovemyjob_10, Director of Sales at DoubleTree by Hilton Hotel Claremont, responded to this review, 1 August 2014
Hello EdwinC,

So nice to hear that the DoubleTree by Hilton Claremont made you feel like we were at home! I will share with the team of how our managers and breakfast ROCK that is always nice to hear.
We hope to have you back with us again soon.
Warm regards,
Shirlene Maldonado
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Claremont

Property: DoubleTree by Hilton Hotel Claremont
Address: 555 W Foothill Blvd, Claremont, CA 91711-3478 (Formerly Doubletree Hotel Claremont)
Phone Number:
Region: United States > California > Claremont
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Claremont
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Claremont 3.5*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Travel Republic (UK), Odigeo, Agoda and TravelUp so you can book your DoubleTree by Hilton Hotel Claremont reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Claremont
Claremont Doubletree
Claremont Inn California

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