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Best Western El Grande Inn
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Reviews (202)
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130 - 135 of 202 reviews
Reviewed 21 June 2014

The hotel or motel whatever they call it is generally clean when we initially check in the first night. It was comforting that it was comfortable and the sheets and towels were white.

However, there seemed to be some problems in their service. We wanted to brew some coffee in the morning but when we got water from their vending machine, there was none. I asked help from the front desk staff but she just helped me get my money back from the vending machine and that was it. There was no breakfast offered though there was a restaurant in the ground floor but it would have better value if free breakfast was provided since Clearlake was a small area and did not have accessible restaurants outside.

When we returned from our activities at the end of the day, we found our room the way they were when they left. We thought they did not make it up as we forgot to put up a sign but we were surprised that they took the trash out, our wet bathroom rug and that's it. Worse, they did not even replace the bathroom rug and left it just empty.

Hope they improve on their service considering that Clearlake is really a small town and if the staff were more accommodating, it would have made our stay better.

  • Stayed: June 2014, travelled with family
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Thank Pinky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

The room was tired. The furniture was filthy. The room layout was amateurish. It is one of the better hotels in the area, but you may want to consider avoiding staying overnight in the Clearlake area.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Nice staff, but the rooms have some minor maintenance issues. Restaurant is adequate for breakfast. When I booked the room online, the room description stated that a continental breakfast was provided, but when checking in we were told they do not offer that service.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Lois H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

This hotel is one of the nicer ones in Clearlake. The pool was a disappointment, it was small and needed to be cleaner. However, the staff were friendly and the room is nice. We did have a mishap with the smoke detector, however, the staff tried to rectify it quickly. The bed was super comfortable.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Travelinggirl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

This property should be called a 'hotel' instead of a motel. It is just beautiful, and the staff is friendly and helpful. The restaurant is nice and the prices reasonable. The rooms are very comfortable.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Hope S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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