Made a rear ton by phone. Placed on hold 3 times. Hung up waited 10 minutes called back. She wanted to place me on hold again. I told her "NO, I want to make a reservation" she asked me to call back in an hour. I did, she said she could take my resrvtn now (should I be honored that they finally decided to let me stay there). Gave her my info and asked for best rate for The type of room I wanted and asked for ground floor due to access issues. She gave me the rate, I agreed. Done!
Except when I got there the rate was higher, ground floor was not noted and took forever to check in because the employee was interrupted by phone and other employees. When she gave me the paper to sign the rate was still wrong and she was annoyed with me! Really?
Ok, so we get into room and it is ok. Clean, roomy and clean. That's a good start. All goes well for the few hours we are in the room sleeping. Then it's. Heck out time. OMG! I'm in reception hell again. The lady at counter doing nothing gives my info to the busy lady and tells me she will help me when she is done and walks away. Ok, different union, maybe? I wait. The man she is helping gets his receipt and he tells her the print is so light he can't read it. She smiles and say she knows she has to change the ink in the printer. He waits but she tells him she can't do it now.
My turn - Oops phone rings. It's evidently the boss, she takes eons to get off the phone, seems there was a problem with a credit card res she couldn't process and gives him all the CC info right there at the desk in front of me! She continues with some plumbing issues with a guest room complete with YUKKY details. Finally hangs up. I get a friendly smile and she checks me out. I get a light printed receipt and I tell her I can't read anything on the page. Her Smile disappears and she turns around to busy herself - but not with the printer. Guess I'm dismissed. Bye bye BW Not so Grande in Clearlake!
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- Also Known As:
- Best Western El Grande Hotel Clearlake
- Best Western Clearlake
- Clearlake Best Western
- Best Western El Grande Inn Clearlake, CA - Lake County