Everything was fine until a cockroach (over 1 inch long) was spotted. We chased it around the room, finally killed it and took it to the front desk. This was the response: "We spray for bugs every month. If you aren't comfortable you can go to another hotel." The manager's response was even worse. "9 out of 10 times this isn't a problem (meaning 1 out of 10 it is). The bug probably walked in the room while the door was open. I'll give you your money back and you can leave."
Since we were exhausted (and other close hotels were sold out) we stayed. We briefly inspected the room so we could feel comfortable sleeping. Upon further inspection we found food around the edges of the bed and spiders in the curtains.
At around 11pm the manager called to harass us and yelled,"I saw you open the curtains in your room. You don't need to inspect the room. We don't need your money. You can just leave."
This is the poorest service I have ever received at a hotel and I travel quite often. This is also the first time I've ever written a negative review because the service was so poor and disappointing.
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- Also Known As:
- Best Western Cloverdale Hotel Cloverdale
- Cloverdale Best Western