While in process of reserving a room in this hotel I expressed the desire to check more information about this hotel in the internet. The attendant had already asked me my personal and credit information and said he just booked the reservation and I would face a non refundable $25 charge on my credit card if I did not want to complete the details of the reservation. They were adamant there was no chance for me to check anything else; "the transaction was done"". So I was still on the phone in my first conversation with them and I was already experiencing the money grabbing attitude of the people managing this hotel.
I felt this was Very Bad service towards the clients; they did not have a desire to serve the customer. They were interested in securing $25, not in customer satisfaction.
I can not trust these people. Better to lose some money than being their guest.
I cancelled my reservation and booked one at a better hotel.
- Official Description (provided by the hotel):
- This Hotel is brand new hotel in san bernardino, opened in end of 2010. ... more less
- Reservation Options:
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