I was extremely disappointed with this hotel, especially being a Best Western. The staff was nice and helpful when we called with our problems. Upon arrival the hotel was not clean, there were smudges all over the lobby door, to the point where you did not even want to touch the door. I observed this both days we were at this hotel. We reserved a jacuzzi tub room for two nights. The first night, the jacuzzi did not work at all, our key cards would not work and had to be replaced twice and the cable kept going in and out due to connectivity problems, carpets were dirty and the bathroom was not clean. It looked like it had just been wiped over. We were given another room on the 2nd night of our stay, which had a working jacuzzi tub. Instead of receiving a full refund for the first night as requested, we were given a partial refund. I would not recommend this hotel nor would I ever stay here again.
- Official Description (provided by the hotel):
- Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more less
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- Also Known As:
- Best Western Heritage Hotel Concord
- Best Western Concord
- Concord Best Western