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Best Western Plus Heritage Inn
Ranked #3 of 8 Hotels in Concord
GreenLeadersSilver level
Reviewed 26 August 2013

I was extremely disappointed with this hotel, especially being a Best Western. The staff was nice and helpful when we called with our problems. Upon arrival the hotel was not clean, there were smudges all over the lobby door, to the point where you did not even want to touch the door. I observed this both days we were at this hotel. We reserved a jacuzzi tub room for two nights. The first night, the jacuzzi did not work at all, our key cards would not work and had to be replaced twice and the cable kept going in and out due to connectivity problems, carpets were dirty and the bathroom was not clean. It looked like it had just been wiped over. We were given another room on the 2nd night of our stay, which had a working jacuzzi tub. Instead of receiving a full refund for the first night as requested, we were given a partial refund. I would not recommend this hotel nor would I ever stay here again.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Best Western
2  Thank Kaligurl4lyfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 30 August 2013

Hello,

Thank you for taking the time to inform us regarding your recent stay at our property.

Personally, I would like to apologize for not exceeding your expectations. We work very hard everyday to make sure that our hotel is a comfortable place to stay in. We are currently doing some minor improvements, I can assure you that you and other guests will appreciate. We are checking all Jacuzzi tubs and making repairs as needed, but I'm glad you were given one that works. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. For further questions you can email me at ralmares@heritagehotelgroup.com

Thank you.

Roel Almares
General Manager

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292 - 298 of 375 reviews

Reviewed 26 August 2013

Hotel is fine. Breakfast was not good - Cold food and cramped area. Room was clean and beds are ok. They only provided 2 towels and we had to share those because even when we called staff for more they never showed up.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Best Western
1  Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 29 August 2013

Hello Kenneth,

We would like to thank you for your recent stay with us. We appreciate you taking the time on letting us know how we can improve on our service. Our hotel will be going through a slight renovation and one of the area will be focusing on is our breakfast. We will soon be making changes on how furniture are set up to give more rooms for our guests in case the area gets filled. In the mean time, we are opening up our ballroom for breakfast if needed. Just a year ago, we added the hot items as a complimentary for all guests. We will continue to bring different breakfast items and improve on our service. We hope to see you again and if you have any other questions please feel free to email me at ralmares@heritagehotelgroup.com.

Thank you.

Roel Almares
General Manager

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Reviewed 26 August 2013

This is a nice clean Hotel to stay in while attending a Sleep Train Concert. It is very close. A Couple well know resturants near by as well as department stores if you left anything or need anything all within walking distance. We have been here 2 years in a row and will be my choice in the future.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank rubieLasVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 29 August 2013

Hello Rubie,

Did you enjoy the Concert? Most of our guest prefer our hotel because we are really close to the pavilion and also because it's a home away from home for most. We'd love to see you again and next time you are in the area please feel free to say hello. You can reach me at my email at ralmares@heritagehotelgroup.com if you have any concerns or questions.

Thank you.

Roel Almares
General Manager

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Reviewed 24 August 2013

Several of us decided to stay at the Best Western, Concord, CA because of its reasonable price and proximity to Walnut Creek, where we were to attend a funeral. While I had no problems because I used SuperShuttle ( this hotel is too far from airports to provide a continuous shuttle service), others had difficulty finding it because there is no easy access from the freeway. These guests seem to have gotten conflicting directions from various sources. Use your GPS! That being said, the hotel was clean and the staff helpful. The pool area was attractive and well-maintained. Guests appeared to be nice families, Bring your kids along with confidence. They'll be happy with the nearby McDonalds. There's a Starbucks nearby as well as various other family restaurants, some within walking distance. The hotel's breakfast service is adequate: a variety of rolls, waffle batter, pre-cooked egg patties, coffee/tea, juices, yogurt, cereal, etc. What I especially liked was that throughout the day guests had access to two jugs of water. One was flavored with orange slices and the other with apples, so there was no need to go searching out a pop machine or rely on tap water. My one complaint would be that while I had requested a non-smoking room, the smell of cigarette smoke was pervasive. I would guess this is a ventilation issue. In the lobby is a computer and printer so you can print boarding passes, etc. The attendant at the desk said that if I'd needed help she could have done it from there, too. Again, book with confidence.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Best Western
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 29 August 2013

Hello Diana,

First of all, in behalf of my team we want thank you for your recent stay with us. One of the great things about our location are the restaurants around us. It makes it easier for our guests to not have to drive far, when it comes to choosing one. One of the many things we have plans for the hotel is to make more room for non smoking rooms and conduct a designated area for smoking. Again, we appreciate you taking the time on letting us know about your recent stay with us. If you have any questions please feel free to email me at ralmares@heritagehotelgroup.com.

We hope to see you again,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2013

Nothing fancy here. Good quiet hotel. Better than average TV service. Whirlpool bath. So-So breakfast w/ good waffles. My room was large w/ King bed. Access not the best, right turn only on exit. Well lit parking area, but be careful parking under trees.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Best Western
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 13 August 2013

Hello Gary,


Thank you for taking the time on sharing your experience with us during your recent stay at our property.

Your business is very important to us and we value your feedback. I'd like to inform you that we are working on different projects to make your stay and other guests more comfortably in the future.

Thank you again for taking the time on sharing your feedback. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com.

Sincerely,

Roel Almares
General Manager

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Reviewed 6 August 2013

We chose this Best Western in Concord because of its proximity to BART. We were planning on a San Francisco vacation and could stay here for about a third what it would cost in the city (even adding in the BART fare of $5.35 each way per person). The rooms are spacious and the refrigerator and microwave a real plus. The in-room Jacuzzi tub was a fun addition, though the shower head left some room for improvement. The breakfast was much better than average for a motel--fried eggs, sausage, sausage gravy, bacon, waffles, yogurt, apples and oranges were plentiful. Hot food was very hot. The location was near several restaurants and shopping was close. The only real negative I can cite is that the pool is unheated and Concord was having a cool August, so we couldn't really swim comfortably. Otherwise a very good place to stay.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 13 August 2013

Hello William,

In behalf of my team, we would like to thank you for staying with us and we hope to see you again next year or sooner. Everyday we are looking at ways to improve our breakfast and we are glad you and your family liked it.

We appreciate you taking the time on sharing your experience you've had with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com.

Thank you again and we hope to see you soon.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

The staff was helpful, the room was EXCELLENT, and the food was delicious! It was one of the most comfortable rests I've had in a while, and it is much appreciated!!! We can't wait to visit again!!! Thank You!!!

  • Stayed: July 2013, travelled with friends
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Review collected in partnership with Best Western
Thank Bridget W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 13 August 2013

Dear Bridget,

Thank you for taking the time on completing the Trip Advisor survey regarding your recent stay at our property.

We are so glad your stay was a wonderful one. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Roel Almares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Address: 4600 Clayton Rd, Concord, CA 94521-7644 (Formerly BEST WESTERN Heritage Inn)
Phone Number:
Region: United States > California > Concord
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Concord
Price Range: £71 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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