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“Clean, comfortable room”

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Best Western Plus Heritage Inn
Ranked #3 of 8 Hotels in Concord
GreenLeadersSilver level
Reviewed 6 June 2014

Travelled w/ the family. Room was very clean, comfortable. Feels fresh and newly renovated hotel. Staff was very friendly and helpful. That makes a big difference. Needed extra towels in the night since the kids dunked them in the bathtub, within minutes towels were brought to the room. My kid had a basketball tournament next day and had to use the Laundry room to wash sweaty jerseys, it closes at 10PM but Security person in-charge of locking the Laundry was accomodating and said that he'll lock it when i'm done (got done around 11:30PM). Near shopping areas (TJ Maxx, Ross, etc). Will definitely stay here again next time in Concord, CA. I also noticed some guests having pets which is a plus for me, next time maybe we'll bring the dog along for a mini-vacation

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Renato O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 9 June 2014

Hello Renato-

How are you? Thank you for staying with us, we are pleased to hear that your entire family had a pleasant stay. Currently we are adding more items at the hotel and yes please bring your pet on your next visit. We built an area in the back where your pet can run around and feel free.

Thank you again for acknowledging our efforts to make this property a place to be.

Sincerely,

Roel Almares
General Manager

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233 - 239 of 359 reviews

Reviewed 6 June 2014

Feel safe here as a single woman travelling on business. The rooms a really large & well appointed. Recent upgrades are nice. The pool area is very welcoming. The staff has always been courteous & helpful. I've had very few glitches in the year + that I have been staying at this hotel for business.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 9 June 2014

Hello Wendy-

On behalf of my entire staff, we want to thank you again for your continued business. In the next month or so, we will be planning on increasing our business rooms to accommodate your needs more while you're on business trip. Please don't hesitate to reach us via email at ralmares@heritagehotelgroup.com.

We look forward on seeing you again soon.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Room was clean, bath in good shape, all the staff was friendly. Microwave and fridge in room, both nice and clean. Housekeeping very helpful and accomodating. Grounds well kept and maintained. Very excellent value relative to other options in the Concord area!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank MotorDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 9 June 2014

Hello-

Thank you for acknowledging our efforts to making this property a place home away from home. We are glad that your stay was a pleasant one.

Please reach out to me via email at ralmares@heritagehotelgroup.com if you have any questions.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Great value only 2 miles from Concord Pavilion. Full hot breakfast, pool, free parking, Nation's hamburgers adjacent for quick & tasty evening meal. Our go-to hotel when we attend a concert at Concord Pavilion, close & inexpensive for amenities received.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 9 June 2014

Hello Elaine-

On behalf of my entire staff, we want to thank you for allowing us serve you. We are thankful for your business and we are glad your stay was a pleasant one. We are continuing to improve the property and hopefully it will be complete the next time you visit us.

Again, Thank you and we hope to see you soon.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

I have stayed at some Best Western Motels prior to this stay and did not find them satisfactory. My family lives close to this motel and I have always stayed at motels farther away. This trip I found the other motels were full for the days that I wanted and went ahead and picked this motel.. Was I surprised! Everything about this place meets all of my expectations and more. I am disabled and have difficulty walking long distances of walking up and down stairs. The room was easily accessible and convenient for my needs. I will definitely be staying at this motel when I visit my family.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Leonard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 5 June 2014

Hello Leonard,

It's a pleasure having you with us. We are so glad that your stay was a comfortable one. We value and respect your honest comments. I will make sure to share your experience to everyone in my staff.

May you need any assistance or any future booking with other Best Western hotels please font hesitate to reach us at the hotel.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Why isn't everyone giving this place 5 stars?? The location is absolutely sensational--you are within a 2 minute walk of numerous restaurants & a 7-11. The area itself is absolutely lovely & the grounds are nicely landscaped with trees. The pool, while too chilly in June to do much swimming, is well maintained. The room had a giant flatscreen tv, microwave AND mini-fridge--and coffee maker!

Free internet, free comprehensive breakfast (the biggest free breakfast buffet I've ever seen at a budget hotel!). For the price I paid, it was the deal of the year! Staff was friendly, the whole experience was great. I would absolutely stay here again in a heartbeat. And super convenient to the Concord Pavilion, if you're coming to the area to see a show.

  • Stayed: May 2014, travelled as a couple
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Thank SoloTraveler323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 5 June 2014

Hello,

On behalf of my entire staff, we want to thank you for staying with us. Coming from someone that travels a lot, we truly appreciate your honest comments. We have been continuously working diligently to make sure our hotel is a 'home away from home' for all our guests.

Please don't hesitate to reach via email at ralmares@heritagehotelgroup.com.

Again thank you and we hope to see you again soon.

Sincerely,

Roel Almares
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

They don't call it "THE BEST" for no reason... Clean, Honest, Inviting. wonderful stay. They don't call it "THE BEST" for no reason... Clean, Honest, Inviting. wonderful stay.They don't call it "They don't call it "THE BEST" for no reason... Clean, Honest, Inviting. wonderful stay.THE BEST" for no reason... Clean, Honest, Inviting. wonderful stay. refuse to be forced to type 200 characters when I can say what needs to be said in 13

  • Stayed: May 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 5 June 2014

Hello Tammy,

Thank you for allowing us serve you. We are glad that you had a great time staying with us. We have been renovating the property as much as we can, but more importantly we've found staff that cares about your time with us.

please do reach out to us the next time you are in town.

Again thank you.

Sincerely,

Roel Almares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Address: 4600 Clayton Rd, Concord, CA 94521-7644 (Formerly BEST WESTERN Heritage Inn)
Phone Number:
Region: United States > California > Concord
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Concord
Price Range: £80 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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