Although there is an evident attempt to renovate the hotel, the bathtub in my room was old chipped and scarred, the tile installation and bath sealing is of the lowest quality resulting in a bath that cannot be cleaned properly by housekeeping and evidenced by the buildup of grime in the crevices which is not a housekeeping issue. This low standard was also evidenced in the "executive lounge" where the room smells bad, the evening offerings dull, lifeless, and cold. The morning offerings were better in comparison, however every Hampton inn or Holiday inn express offers a more complete breakfast AND their food is at the correct temperature. The internet connections in the hotel room were acceptable however the rest of the hotel and conference areas were unserviceable which made the conduct of business inconvenient during the meeting breaks. The $15 per day charge for parking is excessive, an insult on top of the room rate! Additionally, there is NO Handicap access to the hotel from the parking lot handicap parking spots! The only direct access to the parking lot from the hotel is via a "emergency exit" off the pool deck and down the stairs to the lot. The "handicap ramp" only accesses a trash area behind the hotel restaurant. On my fourth night I received the checkout receipt that should have been delivered to a guest down and across the hall from my room. On checkout my receipt indicated that one of your employees had charged a bottle of water to my room from a sale at "the pantry". Collectively; all this adds up to a hotel property that is very interested in the bottom line and not in managing their property or staff to insure the guest experience is valuable.
- Official Description (provided by the hotel):
- The Hilton Concord's brightly-lit Concord, CA hotel is less than one mile from Waterworld California and the BART station. We're eco-friendly offering complimentary shuttle service to BART, within a 3-mile radius and for JetSuiteX flyers at Buchanan Field Airport. We're two miles from Pleasant Hill, CA and 30 miles from the San Francisco East Bay Area. All rooms include a mini-refrigerator, with in-room WiFi access (surcharge). Plus, an on-site fitness room, outdoor pool, outdoor patio, on-site restaurant and bar, multi-lingual staff, room service, outdoor courtyard and fire pits, lobby lounge and bar, and valet parking (fee assessed for valet). Host your wedding, meeting or event at our hotel with 20,000 sq. ft. of meeting space and superb wedding/event planning services. ... more less
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- Also Known As:
- Hilton Concord Hotel Concord
- Hilton Hotel Concord
- Concord Hilton Hotel