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“old and musty”

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Crowne Plaza Concord
Ranked #4 of 8 Hotels in Concord
Fresno, CA
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“old and musty”
Reviewed 28 August 2013

Was in Concord for a concert at the Pavillion. This is a very big hotel that is clearly older. From the moment we walked in, we noticed a musty smell. We noticed this smell also in the hallways and in our room. Our room was clean though and every worker we came in contact with was courteous. There was a nice looking atrium, garden area just off of the front check in, but our room was facing the parking lot.

Room Tip: See if you can get one where you have the view of the atrium/garden area.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CheriFresno_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 16 September 2013
CheriFresno_CA,

Thank you for choosing the Crowne Plaza for your recent visit to Concord. We hope you enjoyed the concert at Sleep Train Pavilion! Thanks for the great comments about our terrific staff and beautiful atrium area. I was surprised to read your comments about a musty smell in the hallways given that our corridors were completely renovated within the last year to include new carpet, wallpaper, lighting etc., We will certainly follow up on your concerns as we take a great deal of pride in maintaining our facilities to the high standards one expects from an IHG hotel.

Thanks again for taking the time to provide this review. We hope to welcome you back in the near future.

Best Regards,

Aaron Olson
General Manager
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370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 August 2013

The Plaza was only blocks away from our office which makes it our hotel of choice when working in the area. The parking lot is adequate for full size cars, nice clean lobby and friendly front desk staff. The hotel has all the basic amenities including bar, restaurant and pool. The bar staff was friendly and I found the pricing to be average. The food was good and the pricing was a little on the high side. The pool was just outside my room which was not too noisy. I was there during the week so I cannot attest to the weekend traffic. The room was quiet and comfortable. Flat screen TV, dated bathroom and a little small.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Business46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 23 August 2013
Business46,

Thank you for choosing Crowne Plaza Concord and for taking the time to provide such a detailed review. We are pleased to hear that our staff and amenities routinely exceed your expectations. I also wanted to add that our Chef is working on a new menu for Vineyards Restaurant which will offer many lower priced options along with greater diversity than our current Chophouse menu. We look forward to welcoming you back in the near future to sample the latest creations from our very talented culinary team which should be launching in late September.

Best Regards,

Aaron Olson
General Manager
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Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2013

I was especially impressed with the ambiance of this hotel.For a mid priced hotel it really had the feel of something more expensive.The rooms were nothing special but they were very clean as were the bathrooms.There is a very nice indoor pool area and a small, but nice bar and restaurant.The main lobby is spacious with a section set up with about 8 computers for the guests to use.The center point of the hotel has some very nice trees very similar to an Embassy Suites which is a very nice spot if you are with a large group that need banquet facilities for up to at least 200 people.The hotel is located right next to Concord airport where only small planes are taking off and landing and is only 5 minutes from a pleasant downtown Concord.I would recommend this hotel for couples ,families or business folks.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bob E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 23 August 2013
bob E E,

Thank you for choosing Crowne Plaza Concord and for providing such a terrific review. We are pleased to hear that we exceeded your expectations and we look forward to welcoming you back for a return visit very soon.

Best Regards,

Aaron Olson
General Manager
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Tomball, Texas
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2013

We spent three nights here and were impressed. The atrium was a delight, very spacious and well decorated. It felt like being outdoors with all the plants. The room was comfortable, though the shower handle was very stiff. You would think having a room next to an airport would be a nightmare, but sound insulation was excellent so that the sounds of planes running their engines up was reduced to a mild rumble. The breakfast buffet was excellent and rather reasonably priced.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CalTexan51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Manager at Crowne Plaza Concord, responded to this review, 28 May 2015
Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.
Justin Saylor / Director of Rooms / Crowne Plaza Concord
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Oregon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2013

I was relieved to find and stay at the Crowne Plaza in Concord. This trip was a sad one visiting with a close, well-loved relative who lived in a nearby town and was dying from cancer. With 20 plus members of the family staying at her home, I was trying to find hotel accommodations at the last minute for my sister, 89-year-old mother, and I. I had some awful booking experiences over the internet this trip which usually doesn't happen. So, we finally phoned the CP-Concord and was accommodated with last minute rooms arranged by a very friendly young man. The price for a night was comparable to other "lesser quality" places and the hotel was lovely, access easy, and room I had (the handicapped one!) bordering on luxurious for a hotel room -- spacious, clean, relatively quiet with its own balcony, a door bell, and bath tub. The next morning, I found my mother and sister down the hall eating breakfast in their room. After seeing where we could be eating (in a indoor plaza downstairs with a built-in stream, Koi, mini golf course as well as the pool), I drug them out to eat there. This hotel was a brief oasis in our visit. Wished I could have stayed longer. I highly recommend.

Room Tip: The handicapped room was GREAT!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suni14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 17 August 2013
Suni14,

We appreciate the thoughtful review regarding your recent visit to Crowne Plaza Concord. We are thrilled to hear that our hotel provided a welcome respite during a difficult time for you and your family.

Thanks again, we look forward to welcoming you back for a return visit.

Warm Regards,

Aaron Olson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perris, California
Level Contributor
96 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 August 2013

A much larger facility than I usually stay in. Checking in was quick and painless, the staff very professional and informative. Although driving a full size truck was a little cumbersome to keep the vehicle out of the drive while parked, managed to find a couple spots in the back. The sleeping accommodations were good/comfortable, plenty of power for computing needs and the a/c worked quite well. Good size fridge and typical microwave, but was a little disappointed over the small bathroom. Entrance into the rooms were inside the building and walking around was a pleasure with all the plants and running waterways with fish. Even though it's a non-smoking facility, this place has done a good job setting up comfortable areas around the lot for smokers and for those who like to have a 'picnic' snack or chat outdoors on the tables and chairs provided. Outside seemed to be maintained as well as the inside as well. Not too many places to eat at within walking distance, but they do have an on-sight restaurant as well as a small supply of goodies to purchase next to the lobby.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 23Dorsett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Manager at Crowne Plaza Concord, responded to this review, 28 May 2015
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
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Midland, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2013

Thank you to the staff for making a business meeting less stressful. The room was clean and the bed quite comfortable. All of the staff at the desk were great from check in to check out. Joseph with room service along with Brian in the restaurant epitomized what customer service is. Well done!!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 31 July 2013
Roger B,

Thank you so much for taking the time to share your recent experience at Crowne Plaza Concord.. We are delighted to hear that our staff were able to consistently exceed your expectations. Thank you for the flattering comments, we look forward to a return visit very soon!

Best Regards,

Aaron Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Concord

Property: Crowne Plaza Concord
Address: 45 John Glenn Dr, Concord, CA 94520-5604
Phone Number:
Region: United States > California > Concord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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