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“Mediocre service and horribly located directly next to an airport”

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Crowne Plaza Concord
Ranked #4 of 8 Hotels in Concord
1 review
“Mediocre service and horribly located directly next to an airport”
Reviewed 14 April 2014

If you are here on business and need much needed rest, I do t recommended this place, a private airport is serious next door and that is all you hear. Also don't put out your do not disturb sign or else the next day you have it off they will still skip your room. Along the edges of the rooms is built up dust and dirt on the floors. I've been forced to stay here from my company for the last 4 weeks and have 2 more to go, I can't wait to get out of here. Only one front office staff that was actually nice and accommodating, the rest all have attitudes. First room I was in something backed up in my bathroom sink over night, the maintenance guy said they never let him truly fix anything because they just want to fill the rooms. Not impressed at all!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyverer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 15 April 2014
Lyverer,

Thank you for sharing your concerns with us. We are deeply disappointed to hear that your stay is not living up to what you should expect from a Crowne Plaza hotel. I would love the opportunity to discuss your concerns if you have a free moment. Please contact me via e-mail at aolson@cpconcord.com or 925-521-3780 at your convenience.

Best Regards,

Aaron Olson
General Manager
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370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pleasant Hill, California
1 review
Reviewed 25 March 2014

I tried to arrange rooms for out of town guests coming to a wedding. After a week of dealing with 4 different people in the sales department, I couldn't get it done. They mixed up information, and repeatedly did not email paperwork as they said they would.
If you are just coming as a guest, they may be ok, the lobby and public areas are nice, but I recommend staying away from their sales department.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuneGlenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 26 March 2014
JuneGlenn R,

Thank you for providing this feedback. Please accept my sincere apologies for the challenges you experienced booking rooms for your wedding group. This is certainly not the norm for our hotel and we truly appreciate your bringing it to our attention. We are pleased to hear that you enjoyed the ambiance of the hotel and we hope for an opportunity to welcome you back in the future. Please don't hesitate to reach out to me with any additional comments or concerns.

Best Regards,

Aaron Olson
General Manager
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Travellers are raving about these Concord hotels

Las Vegas, Nevada
Level Contributor
461 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 12 March 2014 via mobile

The rooms are nice, clean & big.
Comfortable bed.
The property is late but it's easy to find the room.
Front desk service was friendly & efficient.

Main issue- housekeeping started knocking at 8:12am. I said no service as I was checking out at 10am.
At 8:40 a house keeper came in without knocking. At 9 they knocked.
There is also a service cabinet or something right outside the room as the banging was constant from 8:12 & on. Not a sleep in kind of experience. Room 434

Stayed March 2014, travelled on business
Helpful?
1 Thank VicandFawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 17 March 2014
VicandFawn,

Thank you for choosing Crowne Plaza Concord and for sharing this valuable feedback. We are pleased to hear that you enjoyed your guest room, especially our comfortable beds which constantly receive great reviews. Please accept our sincere apologies for the disruptions in the early morning. I appreciate your sharing the room number as it provides excellent detail to allow us to follow up on your concerns.

Again, we appreciate you staying with us and hope for an opportunity to welcome you back very soon.

Best Regards,

Aaron Olson
General Manager
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Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 February 2014 via mobile

Just overnighted at the Crown Plaza in Concord, Ca. Is a large facility. Very helpful and pleasant staff- Rooms are getting a bit outdated, but are very clean and nicely appointed. Restaurant/Bar is also convieniently located- would stay here again

Stayed February 2014, travelled on business
Helpful?
Thank 4Vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Manager at Crowne Plaza Concord, responded to this review, 28 May 2015
Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
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South Africa
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 February 2014

We stayed at the Crowne Plaza Concord for our first night of a 2 week stay in the US. We were exhausted after a journey of over 30 hours - including 2 international flights. So all we wanted was a quiet, clean and comfortable room.

There was some sort of conference on at the hotel when we arrived. It was extremely busy with people buzzing around, so we were worried we would not have a quiet night. But thankfully our room was very quiet. As was it clean and comfortable.

The room was a decent size with 2 double beds. We were both pleased to see the filter coffee machine with free coffee. (Although I wasn't crazy about it being situated in the bathroom).

The hotel does have a restaurant but unfortunately it was very busy and after waiting for over 10 minutes decided to go to Sizzler down the road for a quick meal before bed.

The hotel does not have any vending machines but does have a little store next to reception which has all the essentials you would need. Like water, drinks, snacks, etc. This came in very handy.

They offer complimentary wifi, which worked well. I needed to print something and was very happy to find out they had a computer with internet access as well as free printing.

We had a perfect nights sleep in a lovely large comfortable bed.

I will definitely stay again if in the area and will not hesitate to recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank udivasdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin S, Manager at Crowne Plaza Concord, responded to this review, 28 May 2015
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.

Justin Saylor / Director of Rooms / Crowne Plaza Concord
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
166 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 January 2014

a) It is chintzy that a Platinum does not get free breakfasts. Hilton HHonors Diamond is much better in this regard

b) Not enough electrical outlets near desk

c) Was nice to have a Keurig. Was frustrating to have only decaf pods in the room. Was even more frustrating to ask for more coffee to be delivered and was brought some kind of coffee for a completely different coffeemaker. Gave up and went and just bought some across the street.

d) If you're going to have a LOUD New Years Eve party, you should warn people in advance.

e) Entrance K keylock was broken the entire stay. No key needed to access the hotel. Poor security.

f) "Heated" pool -- NOT! This was the coldest allegedly heated pool I've ever encountered. We booked the hotel in order to allow our grandchildren to swim. It was too cold to do so.

g) Light fixture in pool/spa area between the pool and the spa was not attached and could be knocked off the pedestal and glass shattered. Bad safety hazard indicative of poor maintenance.

i) The morning our young grandchildren attempted to swim, at one point a maintenance person swung a hose from over the fence into the pool nearly hitting one of them.

j) Unlike the pool, the spa was almost dangerously hot. Too bad the pool and the spa couldn't have mated and gotten decent temperatures in both.

I'll go back to the Hampton Inn, Embassy Suites, or Hilton next time.

The staff at the front desk and all the housekeeping staff were very nice and very helpful and very courteous. There do appear to be staff training issues, maintenance issues. Overall impression is that this is a tired property that could do with a complete gutting and re-do

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mogon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 15 January 2014
mogon,

Thank you for taking the time to provide such a thorough review of your recent stay at Crowne Plaza Concord. I am sorry that your stay did not live up to your expectations but I am happy to hear that you enjoyed the service provided by our wonderful staff. I would like to address each one of your concerns over the phone at your convenience if possible. I can be reached at 925-521-3780.

Best Regards,

Aaron Olson
General Manager
Report response as inappropriate
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St. Petersburg, Florida
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 December 2013 via mobile

Friendly service, well maintained, easy access to highways and food. Stayed 2 nights and it was quiet and comfortable. The room service delivered hot and delicious food, on time. I would definitely stay here again.

Stayed December 2013, travelled on business
Helpful?
Thank Anna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron O, General Manager at Crowne Plaza Concord, responded to this review, 30 December 2013
Anna D,

Thank you for the great review! We are pleased to hear that your stay exceeded your expectaitons. We look forward to your next visit.

Best Regards,

Aaron Olson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Concord

Property: Crowne Plaza Concord
Address: 45 John Glenn Dr, Concord, CA 94520-5604
Phone Number:
Region: United States > California > Concord
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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