I travel almost every week for business. I must stay that I am very disappointed in this hotel. I am a Priority Club member and always stay at hotels in the Holiday Inn family.
I'd made my reservation at least 1 month in advance--upon check-in, discovered that my reservation had been cancelled! I was not there on my scheduled arrival date because of illness but DID call and let them know to hold the room. I did end up getting a room but the who thing got up started out on the wrong foot.
I am a Platinum Priority Club member, and in most hotels am told what the particular perks I will have during my stay as a member. At this hotel, nothing was told to me.
The room was average--I've definitely been more comfortable than I was here. I'm not sure they have a good handle on housekeeping though--the couple of issues I had in this area; not replacing all of the towels I used--for instance I used 1 wash cloth and even though there were 2 more, expected that 3rd one to be replaced with a clean one--also didn't replace the shampoo, conditioner, etc after I used them all. The most frustrating was over the weekdn. I left early--around 8 am, came back around 1 pm and my room still had not been serviced. I left again (as I don't like to be in the room as they are cleaning), came back around 3 and still no service! I really wanted to relax in my room undistrubed so this was extremly frustrating! At that point I called the front desk and they said they'd send someone right away. I left again, came back about 4:30 and she had just gotten there! I don't get that but that bothered me quite a bit.
The food was good--wasn't THAT impressed with the prime rib--I've had better. Their breakfast buffet is good as is the Sunday brunch.
I have internet access in my room but needed to use the business center to create a document that I needed to print. Almost $6 for 15 minutes AND on top of that, .98 per page to print! I think that's ridiculous and if nothing else, as a Priority Club member, that service should be free!
Overall, this hotel is ok but if they are going to charge hight rates, they need to deliver. Depending on how much you travel and what your expectations are, this may be a great place for you but I don't think I"d stay here again. I didn't realize until after I got here that there is a Holiday Inn a few blocks away--I probably would have been happier there.
I'm from the midwest and most of my travel is there also and I have noticed when coming out west, the definition of "service" seems to be so different.
Sorry so long but thanks for letting me vent!
- Official Description (provided by the hotel):
- The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more less
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- Also Known As:
- Crowne Plaza Concord Hotel Concord
- Concord Crowne Plaza