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“Horrible Service”
Review of Coronado Inn

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Coronado Inn
Ranked #13 of 16 Hotels in Coronado
San Diego, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible Service”
Reviewed 16 May 2008

I made a reservation with the inn a month in advance and was promised a crib by a staff member, which they falsely advertise for. They called less than 48 hours from check-in time to tell me they did not have a crib. When we tried to confront the situation we were not allowed to talk to a manager or supervisor. I was informed by the staff member who promised the crib that she was told to 'handle' the situation since she caused the problem. I couldn't even get the supervisor's last name or any owner information after being extremely upset. This was handled very unprofessionally. They make false promises and have false advertising. The inn and staff can't be trustes. This was a huge inconvienance to our family and I am very upset with this establishment!!!

  • Liked — Nothing
  • Disliked — Horrible service and unprofessional staff
  • Stayed May 2008, travelled on business
    • Value
    • Check-in / front desk
    • Service
Helpful?
1 Thank MelissaSanDiegoCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoronadoInn266, Guest Relations Manager at Coronado Inn, responded to this review, 16 November 2016
Thank you for taking time to review our little hotel. We apologize for the not so stellar experience you had last time. We take every guests' concern seriously and try our best to address it at the best of our ability. The hotel is now under new management and we are taking care of issues and slowly improving everything to suit our guests' needs without taking away the vintage vibe that most people like about our little hotel. It's unfortunate that there was a misinformation given to you at the time and we're truly sorry for it. If you decide to give us another opportunity in the future and we will try our best to deliver a better experience for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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141 reviews from our community

Traveller rating
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See reviews for
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2008

I agree with all those who appreciated this hotel as an adequate budget property in an expensive neighborhood. The staff is extremely helpful and friendly. They gave us as many directions as we asked for, as well as bus and trolley schedules. Also coupons for nearby restaurants. The free breakfast (instant oatmeal, apples, bananas, orange juice, which was not Tang as someone else noted, coffee, and lemonade along with some packaged breakfast pastries) was just fine. Don't stay here if you can only stay in a 3 star place or if you need space to do business. It is on a busy corner, so if you are noise sensitive, you may have a problem. The beds are firm but clean, the bath is small with plenty of hot water. There is a microwave and minfridge. Heat/air is in the wall, but I cannot speak for that as the San Diego weather was perfect! There is no internet in the rooms and the free lobby computers must be dial-up because they were very slow. Good for emergencies or necessities though. The pool area is charming. The parking is free, however, if the place is full, you may have to park on the street. Lucky for you there is lots of free street parking. There are many decent restaurants near by. The location is great!

  • Liked — Great location at a bargain price
  • Disliked — Street noise, small bathroom
  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IWantToGoThere2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tempe, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2007

I was really looking for a nice, small, quiet place to stay and that's exactly what I found when I arrived. My family and I loved the location since it was very close to the Ferry Landing. We had a great stay and the people there were very friendly. It was everything we were looking for and I have already booked for another trip in the upcoming year!

  • Liked — great price
  • Disliked — not on the beach
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank AMD44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tucson
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2007

This I believe is the worst experiance I have ever had on a vacation. We are fromTucson AZ where it gets to be 104 to 107 in the summer. This room was extremely hot. The air conditoner is a wall unit. Upon inspecting the unit I found the filter covered in dirt and the fins. iced over. When I contacted the office, they eventually sent a mainance man who informed me "thats the way they are suppose to be." Not so. I stood there holding my hair dryer and the motel's hair dryer to the unit in an attempt to defrost the unit. Upon getting it deforsted, it froze up again. Mind you there is no cold air. I told the office I wanted to move rooms as this is unacceptable. It was 4:30P. As I was getting our things together the maids decided they needed to get in there-unanounced and start cleaning. They are cleaning as we try to pack our things. We get to the next room and it is as bad as the1st. I decide this will not work as I have a handicaped friend and 10 year old child with me. I ended up moving hotels and because it was last minute paid $280.00 a night for a room for 3 nights as every place was booked. Going back to tucson and canceling our vacation was not an option.

Stayed July 2007
Helpful?
4 Thank yodaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CoronadoInn266, Guest Relations Manager at Coronado Inn, responded to this review, 16 November 2016
Thank you for taking time to review our little hotel. We apologize for the not so stellar experience you had last time. We take every guests' concern seriously and try our best to address it at the best of our ability. The hotel is now under new management and we are taking care of issues and slowly improving everything to suit our guests' needs without taking away the vintage vibe that most people like about our little hotel. If you decide to give us another opportunity in the future, we will try our very best to give you a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Coronado hotels

Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2007

My Daughter, Grandadaughter and I stayed here for a 3 day weekend get away. It was quaint & cozy with no frills. I rented the Kitchen unit to save money of eating out. The kitchen was very clean completely equipped with dishes and pots and pans. The unit had a living room, a nice size bedroom with 2 doubles. The free continental breakfast was pretty funny with it's convienence store pastries and juice and coffee. The location was great for getting back and forth to San Diego. The building was pretty old and needed some repairs but all in all very nicely kept. It was roomy, comfortable & clean. For the price of $169.00 a night it was a nice place considering it was on Coronado Island. I would recommend it and would stay there again.

  • Liked — The location and the kitchen in the room
  • Disliked — The building needs some repairs
  • Stayed April 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelinMomArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2006

I agree that this a decent budget hotel, and good value on the island. Some may find the rooms a bit on the small side.

The staff were very friendly and helpful.

Breakfast isn't designed for the health-conscious, but it starts you off for the day.

The location is within walking distance of the restaurants by the ferry crossing.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank john82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 1 May 2006

I have to agree with those who have described this a decent budget hotel -- it's got a few rough edges but is still a good value in this otherwise expensive area.

Breakfast was somewhat of a disappointment, and I wouldn't expect perfection from the rooms or the amenities. On the plus side, the pool is decent and the location is within walking distance of almost everything on the island and to the ferry across to downtown. If you get a kitchen suite (as we did) you can also save money by stocking up at the local supermarket.

Coronado is a lovely area, with outdoor cafes, cute shops, lots of well-manicured lawns, and of course a nice stretch of beach near the famous Hotel del Coronado.

Stayed April 2005
Helpful?
3 Thank Massachusetts_Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coronado Inn

Property: Coronado Inn
Address: 266 Orange Ave, Coronado, CA 92118-1411
Region: United States > California > Coronado
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in Coronado
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Coronado Inn 2*
Number of rooms: 31
Official Description (provided by the hotel):
The Coronado Inn is located on beautiful Coronado Island, home to one of the top 5 beaches in the country. With its great atmosphere and central location, the Coronado Inn is the perfect hotel for vacation or business. Come stay with us, our friendly staff is eager to make your stay as enjoyable as possible. ... more   less 
Reservation Options:
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Also Known As:
Coronado Hotel Coronado

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